Mahesh
Ambala city
Summary
To serve the organization with best of my efforts keeping its objectives in mind and thereby developing my own knowledge, skills and capabilities to the maximum.
Overview
8
8
years of professional experience
Work History
customer support
The Normal Company
11.2025 - 04.2026
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Trained new team members on best practices for customer engagement and issue resolution.
- Analyzed customer feedback to identify trends and recommend improvements to service protocols.
- Implemented solutions that reduced response times and improved overall efficiency of support operations.
- Enhanced customer satisfaction by efficiently resolving support tickets and addressing concerns.
Sales executive
Gill Corporation
02.2023 - 11.2025
- 2 year as Sales executive in Gill Corporation, Ambala cantt (2025)
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Executed sales strategies to achieve quarterly targets and drive revenue growth.
- Trained and mentored junior sales staff on best practices and effective sales techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Customer Support Manager
Casewale.com, (Common Rooms Booking Pvt. Ltd.)
01.2018 - 01.2022
- 5 Years as Telecalling and Facebook Ads Expert in Casewale.com, (Common Rooms Booking Pvt. Ltd.) Ambala City.(2018-2022)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Education
B.S.E.H
03-2010
12th -
B.S.E.H
03-2012
B.Com -
K.U.K.
S. A. Jain College, Ambala City05-2015
Skills
- 35 WPM in English Typing
- Good Knowledge of E-Commerce
- Good knowledge Of Facebook Ads, Shopify Store
- Communication skills — listening, speaking and writing
- Team Player
- Problem Solving Skills
- Analytical and problem-solving skills
Interests
Listening Music, Playing Cricket
Strength
- Hard working with Positive thinking.
- Self-learning, Adaptive self-confident.
- Adjustable nature and good communication skill.
Personal Profile
- Father’s Name : Sh.Mansaram
- Birth: 25/01/1994
- Gender : Male
- Nationality : Indian
- Marital Status : Married
- Language : Hindi, English and Punjabi
About My Self
I aspire to do justice to my work. I believe that honest efforts for doing a work never get wasted. My Strength lies in my perseverance and interpersonal skills that contribute in all possible ways to achieve the goal.
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge I bear the responsibility for the correctness for the above mentioned particulars.
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Beginner (A1)
Timeline
customer support
The Normal Company
11.2025 - 04.2026
Sales executive
Gill Corporation
02.2023 - 11.2025
Customer Support Manager
Casewale.com, (Common Rooms Booking Pvt. Ltd.)
01.2018 - 01.2022
B.S.E.H
12th -
B.S.E.H
B.Com -
K.U.K.