Summary
Overview
Work History
Education
Skills
First Names
Languages
Personal Interests
Personal Information
Timeline
OperationsManager
Mahasha Sence

Mahasha Sence

Tembisa,GP

Summary

Accomplished sales consultant with a track record of exceeding targets and receiving prestigious awards. Expertise in building client relationships, identifying opportunities, and closing deals. Thrives in fast-paced and competitive environments, dedicated to delivering exceptional customer service. Selected as one of the top performers in the field.

Overview

14
14
years of professional experience

Work History

Machinery Operator

Makhamisa Foods
09.2024 - Current

Managed effective cleaning routines for facility maintenance.

Developed consistent and high-quality sauce batches.

Executed strategies to improve overall package handling.

Organized items systematically for shipment.

Oversaw stock levels to ensure optimal supply chain operations.

Directed accurate measurement tasks to maintain quality control.

Managed merchandise loading.

Upheld hygiene protocols.

Established protocols to minimize risks of contamination.

Sales Consultant

World Sound Electronics
01.2023 - 10.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Teacher assisting in class, Administration

Department of Education
06.2021 - 09.2022
  • Facilitated educational activities.
  • Managed office supplies and resources efficiently.
  • Conducted candidate evaluations.
  • Maintained cleanliness in all assigned areas.

General Worker

Express Employment
02.2020 - 05.2021
  • Handled various responsibilities efficiently.
  • Sorted materials efficiently.
  • Assembled items to ensure accurate product packaging.
  • Handled all aspects of the loading process, ensuring smooth workflow.
  • Handled receiving shipments efficiently.
  • Monitored inventory levels accurately.
  • Organized housekeeping schedules for optimal efficiency and minimal disruption.

Inventory Clerk

Pick n' Pay Distribution Centre (Warehouse)
01.2016 - 09.2018
  • Enhanced efficiency through strategic adjustments in SAP.
  • Managed inventory intake efficiently to ensure seamless operations.
  • Performed accurate stock counts.
  • Executing precise organization in loading operations.
  • Implemented effective stock control measures.
  • Ensured accurate stock counts and order fulfillment.

Sales Representative

MTN COSMONET
10.2017 - 10.2019
  • Recording essential information.
  • Optimized operations through targeted upgrades.
  • Facilitated the creation, review, and execution of SME contracts.
  • Managed processing and completion of Swim swop functions.
  • Captured all details related to service inquiries.
  • Addressed customer inquiries efficiently.
  • Addressed incoming call queries promptly.

Shop Assistant & Cashier

Clicks Holdings
07.2011 - 01.2013
  • Supported customers in product selection.
  • Handled payment transactions with speed and accuracy.
  • Assisted customers on the floor with inquiries and product locations.
  • Arranged merchandise to enhance customer experience.
  • Managed incoming stock efficiently.
  • Ensured accuracy in label production.
  • Performed housekeeping tasks to maintain cleanliness and organization.

Inbound Agent

MTN Call Centre
04.2013 - 10.2015
  • Answered customer inquiries through phone.
  • Addressed and handled client queries efficiently.
  • Addressed email correspondence.
  • Recorded customer support tickets efficiently.
  • Optimized first call resolution rates.

Education

Certificate - Computer Literacy & Call Centre Administration

Havatech
Pretoria
01.2006

Senior Certificate - Sepedi, English, Mathematics, Physical Science, Biology, Geography

Thuto Ke Maatla Comprehensive School
01.2005

Skills

  • Computer Skills
  • Operating a PC
  • Internet & E-mail
  • MS Word
  • MS Excel
  • Call Centre Skills
  • Communication skills
  • Verbal communication
  • Reading skill
  • Ability to understand
  • Ability to adapt to new situations
  • Ability to work under pressure
  • Ability to work in a team
  • Ability to work as an individual
  • Willingness to learn
  • Customer Service Skills
  • Time Management Skills
  • Ability to work in a diverse team
  • Self-Motivated
  • Ability to work independently
  • Strong work ethic
  • Good communication
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving
  • Computer skills
  • Safety compliance
  • Heavy lifting
  • Computer Skills
  • Shipping and labeling
  • Equipment monitoring
  • Production equipment experience
  • Complex Problem-solving
  • Performance management

First Names

Sence

Languages

Sepedi
Bilingual or Proficient (C2)
English
Advanced (C1)
Xhosa
Elementary (A2)

Personal Interests

  • Socialising
  • Travelling
  • Reading
  • Playing Soccer
  • Listening to music

Personal Information

  • ID Number: 860822 5956 08 7
  • Ethnicity: African
  • Health Status: Good (Physically and Mentally)
  • Criminal Record: None
  • Date of Birth: 08/22/86
  • Gender: Male
  • Nationality: South African
  • Marital Status: Single

Timeline

Machinery Operator

Makhamisa Foods
09.2024 - Current

Sales Consultant

World Sound Electronics
01.2023 - 10.2024

Teacher assisting in class, Administration

Department of Education
06.2021 - 09.2022

General Worker

Express Employment
02.2020 - 05.2021

Sales Representative

MTN COSMONET
10.2017 - 10.2019

Inventory Clerk

Pick n' Pay Distribution Centre (Warehouse)
01.2016 - 09.2018

Inbound Agent

MTN Call Centre
04.2013 - 10.2015

Shop Assistant & Cashier

Clicks Holdings
07.2011 - 01.2013

Senior Certificate - Sepedi, English, Mathematics, Physical Science, Biology, Geography

Thuto Ke Maatla Comprehensive School

Certificate - Computer Literacy & Call Centre Administration

Havatech
Mahasha Sence