Hi, I’m
Magosebope Minkie Maelane
Sales Consultant
Mayville
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
11
years of professional experience
1
Sepedi
1
English
1
Afrikaans
Work History
Integra Group Company
Call Center Sales Representative
02.2024 - Current
Job overview
- Delivered projects punctually and consistently surpassed performance benchmarks.
- Negotiated contracts successfully with high-profile clients while adhering to corporate guidelines regarding pricing structures.
- Generated new leads by leveraging social media platforms, creating engaging content that showcased our products'' unique features.
- Expanded the client base by identifying potential customers and offering tailored IT solutions.
- Established trust-based relationships with stakeholders within target organizations allowing us access into previously untapped markets.
- Proposed tailored IT solutions that resonated with client needs, resulting in an increased number of closed deals.
- Conducted comprehensive market research to identify emerging trends, ensuring our offerings remained competitive in the industry.
- Exceeded sales targets consistently, demonstrating strong negotiation skills and closing deals.
- Trained junior team members on effective sales techniques, contributing to overall team performance improvement.
- Increased IT sales by developing and maintaining strong relationships with clients.
- Collaborated with technical teams to provide customized solutions for clients, resulting in increased customer satisfaction.
- Recommended Product or Service and explained features and costs to help customers make educated buying decisions.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
CBARS Systems Company
IT Support consultant
04.2014 - 12.2017
Job overview
- Database administration
- Creating new websites and demos for our new clients
- Analysing and organising of data
- Solving queries from clients via emails and phone calls
- Compiling and presenting information to new clients
- Responding to feedback
- Creating new emails for clients
- Help the clients to recover their password if they forgot it
- Data capturing
- Designing, installing and trailing new systems and software
- Training clients/users for the system we created for them
- Updating system/website for our clients
- Selling our system to new clients and old clients via cell phone and live presentations
Education
Jeppe College
IT Programming NQF Level 05 from Principles of software development, C#, Asp.net, SQL Server and Java II
Jeppe College
IT Programming NQF Level 04 from Principles of software development, Visual basic.net, HTML, JavaScript and Java I
University of South Africa
Higher certificate in Archives and records management from Human Science
03.2023
University of South Africa
Bachelor of Arts from Archives and records management, Information science
Skills
Good communication skills
Good administrative skills
Good customer service skills
Good interpersonal skills
Computer literate
Good planning and organising skills
Good report writing skills
Good research skills
Strengths And Attributes
- Positive work approach
- Ability to work under pressure
- Always eager to learn and continuously improve
- Always striving for perfection
- Health and safety conscious
- Punctual always
Disabilities
None
Contact Numbers
0739521972, 0606088257
Personal Information
- ID Number: 920112 1115 08 8
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 01/12/92
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Single
Timeline
Call Center Sales Representative
Integra Group Company
02.2024 - Current
IT Support consultant
CBARS Systems Company
04.2014 - 12.2017
Jeppe College
IT Programming NQF Level 05 from Principles of software development, C#, Asp.net, SQL Server and Java II
1 2013
Jeppe College
IT Programming NQF Level 04 from Principles of software development, Visual basic.net, HTML, JavaScript and Java I
1 2012
University of South Africa
Bachelor of Arts from Archives and records management, Information science
Current
University of South Africa
Higher certificate in Archives and records management from Human Science
1 2023