Maggie Raesetja Mashava
Pretoria
Summary
Seeking to leverage and utilize my familiarity within the industry and allow myself to learn to be more knowledgeable. Also to work in an environment which encourages me to succeed and grow professionally.
Overview
1
1
year of professional experience
Work History
Tour Guide
Ditsong National Museums of Cultural History
Pretoria
07.2023 - 02.2024
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Waitress
Pretoria Hotel
Pretoria
03.2024 - 06.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Diploma - Event Management
Tshwane University of Technology
Pretoria, Gauteng 10.2024 - 10.2024
National Senior Certificate -
Gerson Ntjie Secondary School
Polokwane, Limpopo 11.2020 - 04.2020
Skills
Good communication and interpersonal skills
Creative thinking and problem solving skills
Microsoft office (Excel, Word and PowerPoint)
Customer Engagement
Adapt easily to new things
Crowd control
Critical thinking and attention to detail
Good at multitasking and leadership skills
Successfully completed First Aid Level 1-2,3
Marketing skills
Race
BLACK
Personal Information
- Date of Birth: 12/31/02
- Gender: Female
Languages
English
IsiZulu
Sepedi
REFERENCES
PRETORIA HOTEL - 2024 Waitress
Manager: Sebola Rose
Contacts: 076 087 6048
DITSONG NATIONAL MUSEUMS OF CULTURAL HISTORY- Tour Guide
- Work Intergrated Learning Programme (WIL)
- Duration: 6 months
Supervisor: Mkhonza Terence
Contacts: 081 313 0431/ 012 429 5761
Timeline
Diploma - Event Management
Tshwane University of Technology
10.2024 - 10.2024
Waitress
Pretoria Hotel
03.2024 - 06.2024
Tour Guide
Ditsong National Museums of Cultural History
07.2023 - 02.2024
National Senior Certificate -
Gerson Ntjie Secondary School
11.2020 - 04.2020