Office Suites such as Microsoft Office
Maggie Mmabjala Mphoshomane
Office And Call Centre Administrator
Pretoria,Gauteng
Summary
Reliable business professional with more than 10 years of experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
Work History
Office and Call Centre Administrator
Social Development Department (SASSA)
12.2014 - Current
- Collected, arranged, and input information into database system.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as an liaison between departments, fostering open communication channels that improved overall organizational function.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Gathered, organized and input information into digital database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
Logistics Officer
Nissan SA (PTY) LTD
01.2010 - 12.2013
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Developed logistical checklists to guide activities support.
- Tracked assets disposal and determined IOM's best interest to upgrade inventory list.
- Managed functional areas of logistics.
- Improved shipment tracking capabilities by implementing real-time visibility tools for accurate status updates from origin to destination.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Enhanced warehouse organization through the development of comprehensive storage layouts and product labeling systems.
- Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
- Spearheaded cost-saving initiatives within the logistics department by identifying opportunities for process improvements and resource optimization.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Bachelor of Science - Public Admin, Human Resource & Business Management
MANCOSA
Johannesburg, Gauteng, South Africa 04.2001 -
Public Management - NQF Level 4
Jintek Technical College
Pretoria, Gauteng, South Africa07.2018
Skills
Business Development
undefinedSoftware
Operating Systems such as Windows
Presentation systems
Word Processors
Spreadsheets
Accounting
Additional Information
REFERENCES:
Contact Person: Mrs Zandile Nkosi
Contact Number: 012 400 2267 / 072 906 7989
Position: SASSA Clerk: HCM Benefits (ZandileNk@sassa.gov.za)
Contact Person: Mr. Thabo Mohale: HCM Clerk
Contact Number: 012 400 2384 / 081 463 3374
Position: SASSA: HCM Clerk (ThaboMoh@sassa.gov.za)
Contact Person: Ms Nontokozo Khambule
Contact Number: 012 400 2588 / 073 191 2752
Position: SASSA: Supervisor (Nontokozok@sassa.gov.za)
Timeline
Office and Call Centre Administrator
Social Development Department (SASSA)
12.2014 - Current
Logistics Officer
Nissan SA (PTY) LTD
01.2010 - 12.2013
Bachelor of Science - Public Admin, Human Resource & Business Management
MANCOSA
04.2001 -
Public Management - NQF Level 4
Jintek Technical College
Similar Profiles
TEASHA M. FAHIETEASHA M. FAHIE
Clinical Social Worker at Social Development DepartmentClinical Social Worker at Social Development Department
Aphelele MeyiwaAphelele Meyiwa
Clerk Intern at SASSAClerk Intern at SASSA
NOMTHANDAZO MDLALANANOMTHANDAZO MDLALANA
GRANT ADMINISTRATOR at SASSAGRANT ADMINISTRATOR at SASSA