Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Magdeline Lerato Matlakala

Admin Clerk
Pretoria

Summary

Proven track record in enhancing customer satisfaction and streamlining office operations, evidenced by my tenure at AVBOB. Skilled in data entry and document control, with a knack for fostering positive client interactions. Achieved significant improvements in process efficiency and maintained high service standards across roles, from administration to guiding tours at Pioneer Museum. Organized office professional with top-notch administrative skills and solid background in any industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Well-versed in maintaining strict compliance with any standards overseeing administration operations. Effectively use microsoft office to create error-free documentation in support of complex activities in deadline-oriented environments. Diligent, performance-oriented and dedicated to handling every detail with care. Proactive Administration Clerk with editing and proofreading expertise and understanding of microsoft office. Proven success organizing information while managing emails and calls for various personnel.

Overview

14
14
years of professional experience

Work History

Administration Clerk

AVBOB
06.2014 - Current
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Answered over [Number] calls each day on multi-line telephone systems, supporting communication needs of [Number] staff members.
  • Documented all [Type] contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.

Museum Tour Guide

Pioneer Museum
04.2014 - 06.2014
  • Enhanced accessibility for differently-abled guests through specialized accommodations incorporated into guided tours as needed.
  • Facilitated connections between visitors and artwork by encouraging thoughtful conversations during guided tours.
  • Assisted with special event planning and execution, contributing to successful fundraising efforts.
  • Fostered a positive learning environment for school group visits through interactive tours designed specifically for younger audiences.
  • Promoted museum events and exhibits, resulting in higher attendance rates.
  • Increased visitor satisfaction through personalized tour content tailored to diverse age groups and interests.
  • Supported marketing efforts by generating positive word-of-mouth referrals from satisfied tour participants.
  • Expanded museum reach by leading virtual tours for remote groups unable to visit inperson.
  • Achieved consistently high scores on post-tour visitor feedback surveys, reflecting a high level of satisfaction with the guided tour experience.

Wiatress

Coner Couch
11.2010 - 02.2011
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

NCV Higher Certificate - Tourism And Travel

Tshwane North College
Pretoria, South Africa
04.2001 -

Certificate - Science Education

Vlakfontein Technical School
Mamelodi, South Africa
04.2001 -

Skills

Data entry proficiency

Appointment Scheduling

Document Control

Information Processing

File Organization

Proficient in Micro Office

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].

Languages

English
Afrikaans
South Sotho

Interests

Community Involvement

Travelling

Reading

Sports

Timeline

Administration Clerk

AVBOB
06.2014 - Current

Museum Tour Guide

Pioneer Museum
04.2014 - 06.2014

Wiatress

Coner Couch
11.2010 - 02.2011

NCV Higher Certificate - Tourism And Travel

Tshwane North College
04.2001 -

Certificate - Science Education

Vlakfontein Technical School
04.2001 -
Magdeline Lerato MatlakalaAdmin Clerk