Magdalena M Reynolds
Financial Industry
Durbanville,WC
Summary
Dynamic Account Manager with a proven track record at Phoenix Executive Transport, excelling in client relationship management and account development.
Enhanced client satisfaction through strategic upselling initiatives and exceptional customer service, achieving high retention rates. Adept at fostering teamwork and collaboration, driving revenue growth while maintaining strong client connections.
I have 32 years banking experience, Floor Manager and Debtors and Creditors experience.
Overview
32
32
years of professional experience
Work History
Account Manager
Phoenix Executive Transport
02.2024 - 03.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Streamlined internal processes for better efficiency in account management tasks.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Debtors and Creditors/ Basic Bookkeeping
High Street
09.2023 - 01.2024
- Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns.
- Ensured compliance with relevant regulations and industry best practices, staying up-to-date on changes affecting the credit industry.
- Participated in regular audits of internal processes to enhance efficiency within the department while maintaining accuracy standards.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Prevented fraud losses through vigilant monitoring of suspicious activity on creditor accounts, initiating investigations when needed.
- Achieved timely collections by consistently monitoring outstanding debts and communicating with debtors professionally.
- Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.
- Assisted in the development of strategies to minimize potential credit risks, proactively identifying areas for improvement.
- Enhanced company cash flow by diligently negotiating payment arrangements with clients in financial distress.
- Prepared reports of findings and recommendations.
Floor Manager
Cum Books
10.2022 - 08.2023
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 4 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Team Leader Client Services
Nedbank Glen Acres
10.2008 - 06.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Assisted in recruitment to build team of top performers.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Education
Business Administration And Management
Bank Seta
Johannesburg, South Africa02-2022
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Business development
Client relationship building
Account servicing
Customer relationships
Relationship building
Database management
Relationship building and management
Account servicing skills
Customer satisfaction
Client relations
Schedule management
Sales reporting
Sales meetings and orientations
Goals and performance
Revenue generation
Goal oriented
Project management
Documentation and reporting
Perform Great Under Pressure
Great Team Player
Effective Time Management
Goal orientated
Team Training
Office 365
Timeline
Account Manager
Phoenix Executive Transport
02.2024 - 03.2025
Debtors and Creditors/ Basic Bookkeeping
High Street
09.2023 - 01.2024
Floor Manager
Cum Books
10.2022 - 08.2023
Team Leader Client Services
Nedbank Glen Acres
10.2008 - 06.2022
Business Administration And Management
Bank Seta
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Afrikaans
Advanced (C1)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balancePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveCareer advancementFlexible work hoursHobbies
Cycling, Swimming, Dancing, Hiking, Reading
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Office 365
Sap
Ariba
Religion
Christian