Magda Groenewald

Manage the end-to-end solutioning of learning via the approved AGL Learning Management System (LMS) by designing and implementing system (LMS) governance, supervising a team of Learning Administrators, provision of learning advisory services and influencing the design and delivery of digitized learning within AGL.

Key Accountabilities:

· Effectively understands and manages the Learning Solutions standards across AGL

· Support and advises on learning standards and requirements

· Drives and monitors that design requirements are met

· Applies Learning design standards to learning initiatives released withing AGL

· Keep abreast of Skills Development and other legislative requirements that AGL need to comply with and drive Group adherence thereto.

· Effectively understand and manages the LMS capability for AGL

· Implement online and offline learning solutions on the LMS

· Fast track the learning design and testing cycle and commitment of all employees within the learning value chain

· Use of data tools/analysis in to create relevant target population groups

· Enabling the learning community to track learning performance overall

· Enable effective reporting of learning by designing and implementing templates for standard and responsive reporting in accordance with mandatory, cluster and group requirements

· Drive the Human Capital Strategy and intent of enabling employee self-service

· Effectively manage Business and Human Capital interfaces in understanding design and delivery requirements

· Liaise and partner with learning partners to enable business performance

· Engage with both internal and external stakeholders to enable value added learning and/or learning solutions.

· Accountability: Consulting on design and implantation standards

· Advise learning partners on the most effective and efficient way of utilizing the LMS

· Advise learning partners both internally and externally on the latest learning architecture requirements for the delivery of multi-media learning solutions.

· Accountability: Manage the LMS team members

· Perform people management functions according to the Talent management standards for the Group

· Manage the service delivery and equal distribution of workload within the team

· Oversee compliance to policies, legislation and regulations relevant to the department

· Obtain a thorough understanding of the business unit’s strategy and translate to team members

· Utilize available tools to manage core business requirements and deliverables

· Determine development needs for the team itself and ensure that identified training requirements are budgeted for and executed

· Drive a high performing team culture by embedding formal performance development and informal coaching.

Summary of tasks:

· Deliver on People Manager/Team leader responsibilities in alignment with the Absa values.

· Foster an engaging, supportive and inclusive team environment.

· Driving performance.

· Developing colleagues.

· Facilitate operational effectiveness of the Learning Solutions function to ensure optimal service delivery/ Operational Optimisation, efficiency and automation. (LS Projects)

· Deliver on all functional responsibilities, operational enablement support and advice to enable Learning Solutions to meet its operational requirements. (System/Administration)

· CSOD Release/Updates.

· Participating in meetings with CSOD Client Success Manager and attend Support Central CSOD sessions.

· Continually collect, analyse and use the information about innovation and technology to identify ways to improve solutions and services for our customers/colleagues.

· Update the Learning Operations standards forms, communicate and make it available on sharepoint.

· Assist to make sure that the LMS is operational and effective. Report any issues timeously to Cornerstone.

· Montor Integrations with LMS.

· Improve stakeholder collaboration to enable improved service delivery. (Services)

· Team Monthly Stakeholder engagements - as per stakeholder allocation.

· To provide innovative solutions and services and make sure they are available and accessible to our colleagues and customers to serve their needs.

· Effectively managing the Group wide Compliance and Mandatory process, learning objects, assignments, reports, report automation, queries, DAR Process and audits.

· Effectively managing the FAIS Product Specific Training process, learning objects, reporting, queries and audits.

· Effectively managing the FAIS CPD/COB process, learning objects, reporting, queries and audits.

· Effectively managing the Learnerships/Internships (Category B, C and D) process.

· Deliver the Skills Development report for Category E and Category F on the 2nd workday of the month.

· Participate in the Skills Development audit that is conducted twice a year in an effective manner and supply information required in the agreed timeframe.

· Monitor reports dropped in the SFTP folder for automation monthly.

· Prepare and submit the Cost recovery report to Business Management weekly.

Intensive knowledge of Cornerstone on Demand (CSOD) that includes:

· Creation, updating, managing of:

· Online courses

· Material

· Videos

· Events

· Sessions

· Curriculum

· Test using the Test engine

· Evaluations (level 1, 2, 3)

· Certification

· Groups

· Pages

· Programmes and Cohorts

· Creating Reports on Report 2.0

· Creating Dashboards

· Email management

· “Marketing” emails

· Standard assignments

· Dynamic assignments

· Recurrence assignments

· Integrations with the LMS

· Using SFTP

· Using the Edge tool

· Administrator permissions and roles

· Logging cases with CSOD

· Managing Vendors, Trainers and Venues

· Custom emails

· Merge profiles

· Update training records

· Remove training

· Email Digest

· Managing preferences

Core job responsibilities and activities performed:

LMS activities

• Creating customised reports.
• Assist the LMS Administrators with reports (backup and coaching).
• Meet with report owners and other relevant stakeholders regarding the creation and maintenance of the relevant report/proxy enrollment groups on the LMS.
• Attending to ad hoc queries relating to training information in reports.
• Assist with general LMS activities.
• Investigate any system upgrades/changes related to reporting.

Skills Development Report

• Gather information, prepare and submit monthly report.
• Design and develop report templates.
• Assist with compilation of data from applicable functions.
• Audit data submitted monthly.
• Prepare and coodinate the Skills Development audits (internal and external).
• Implement and maintain robust audit trails/record keeping methodology for all aspects of Skills development.

Compliance Training Reports other frequent LMS reports and ad hoc LMS reports for all the countries in Barclays Africa

• Compile, submit and publish the monthly/biweekly/weekly/daily reports.
• Work closely with report owners and other relevant stakeholders to establish their reporting requirements.
• Create custom reports in LMS and extract data.
• Engage and advise report owners and other relevant stakeholders on best practices related to their reporting requirements.

Africa Training and Budget dashboard

• Compile, submit and publish the monthly Africa Dashboard.
• Create custom reports in the LMS and extract data.
• Follow-up of budget information not received from Barclays Africa Countries.
• Audit data submitted monthly.

Assist Skills Development Facilitator in completing the Workspace Skills Plan templates for BANKSETA and INSETA.

Was promote to this position in 2010 but had the same responsibilities on previous level)

Core job responsibilities and activities performed:

People Management

· Discuss and finalise Performance Development pans and rating for relevant staff.

Provide feedback on their performance.

Source- and Content management (Department and client collections)

· Execute the collating, indexing, classification, physical preparation and maintenance of department and client collections and content management activities. Including creation and maintenance of Inmagic html pages and search sets.

· Control and manage all ordering (books, journals, magazines, loose-leave publications, reports, newspapers, DVD’s electronic product, etc.(, receiving, maintaining databases (Inmagic DB Textworks, SWETS online) circulation and distribution functions for publication and electronic collection (Inmagic DB Textwork Web Publisher for Intranet).

· Negotiate within mandate with approved vendors and suppliers and agents for procurement contracts.

· Monitor license agreements, license utilization, renewals, changes and contracts.

· Assist Manager and team members in the drawing up of Knowledge Centre standards, procedures and policies for related source management functions.

Financial management

· Assist manager in managing department budget.

· Agree targets and take accountability for budget accounts and staying within.

· Monitor progress towards achieving targets by completing monthly budget feedback form, budget account spreadsheets and provide commentary on variances in Monthly budget meeting.

· Escalate out of budget items to manager.

· Prepare for the annual budget meeting by completing necessary spreadsheets for expenditure in Books, Publications and Subscription accounts.

· Prepare all invoices for payment by updating the necessary Inmagic textbases, printing and complete necessary documents for payments on a weekly basis.

· Liaise with external vendors/suppliers/agents and internal clients by reviewing and amending forecasts, renewals and providing input where required.

· Supplied the information to do the yearly budget distribution according to Absa rules.

System support and maintenance

· Handle the overall setup (Data structures, query screens, forms and display screens), maintenance, monitoring and support for the automated Knowledge Centre systems (Inamgic DB?textworks, Inmagic Web publisher (html pages and data sets) and all electronic information databases. Review and continuously monitor the integrity of data in Inmagic databases and report all deviations to manager and relevant team members.

· Keep up to date with new releases of software by maintaining relationships with vendors and research on information portals.

· Handle staff and client queries i.r.o system support and maintenance of electronic information databases.

Resource management

· Creating pages on intranet using Sharepoint.

· Continuously evaluate the current usage, application and delivery channels of information sources to satisfy client’s needs/requests.

· Motivate, (by showing value add and benefits, cost-effectiveness analysis) the requisition of new material to manager to build and update collections and to optimize and facilitate the usage of our present collections and online.

· Liaise and build good relations with external vendors and suppliers to keep up to date with new sources.

· Evaluate client satisfaction by using evaluation forms and an annual client questionnaire.

Client awareness Services

· On a daily basis, prepare and photocopy selected articles from the daily newspapers for the compilation of a Daily Current awareness bulletin for distribution.

· On a monthly basis compile various Content Page service bulletins for distribution.

Reactive and Proactive information service

· Handling of information requests.

· Analyse ad hoc clients requests and/or organize interviews to identify individual clients with long term information needs.

· Continuously scan literature and online databases for relevant information.

· Knowledge sharing and information alerting to keep users informed.

· Identify and attract new customers and product users and put new innovative ide3as forward to retain existing clients.

· Handle loans of books and DVDs and follow up on outstanding loans. Conduct Interlibrary loans for clients were internal sources does not cater for client’s needs.

General Administration

· Organise and ensure sufficient stationery. Order on SAP system.

· Ensure equipment (for example photocopy machines) is in good working condition and report any problems.

· Complete the necessary statistical data in Monthly report and complete the necessary Inmagic textbases for evaluation and budget.

· General typing for the department (standard forms, etc.)

· Organise and accurately file all relevant new and used material.

Core job responsibilities and activities performed:

Administration tasks.

Handle orders for tapes of Broadcast for Internal and external clients.

Core job responsibilities and activities performed:

Loan of books and videos to Absa staff for development.

Indexing training material.

Core job responsibilities and activities performed:

Training administration.

Department administration.

Secretarial.

Core job responsibilities and activities performed:

Personnel administration - Resignations, Maternity leave, etc.

Core job responsibilities and activities performed:

Capture of data on SIL