Summary
Overview
Work History
Education
Skills
Languages
References
Awards
Timeline
Generic
MAGABETSI TSHEHLA

MAGABETSI TSHEHLA

Customer service/ Hospitality
Cape Town

Summary

Dedicated and self motivated individual looking for a position in a reputable company to expand my knowledge and acquire skills whilst contributing significantly to the success of the company. Focused, driven, self-starter, I believe I will be a great asset to your company. I enjoy working in a fast-paced environment and take pride in delivering a high standard of work. I am available to start work immediately and I am sure I can make a significant contribution to your team. I am confident that I could be a great asset to your business and I am eager to discuss my application further. Thank you for your consideration.

Overview

8
8
years of professional experience

Work History

Sales Travel Consultant

Ignition Group
07.2023 - 07.2025
  • Book hotel reservation for US customers using Cable software application.
  • Organize transportation depending.
  • Answer client questions about travel, destinations and accommodations.
  • Fulfill specific client requests.
  • Build and maintain relationships with clients.
  • Monitored travel industry trends and prices, then suggest suitable travel options that are best fit for our client needs.
  • Promote and offer travel industry deals.
  • Attend industry webinars, conferences and events.

Appointment setter

Growth Pros: Lets Trade.com
05.2022 - 06.2023
  • Cold calling UK And Australian students/customers and developing new business opportunities.
  • Making minimum of 400 unique calls per day.
  • Scheduling appointments for Senior Sales Executives for meetings using CRM software.
  • Driving student engagement and attendance of scheduled meetings.
  • Explaining financial trading and financial concepts to individual traders post training.
  • Achieve/Exceed challenging sales targets in line with the business strategy.
  • Maintaining a high volume of client contact via phone so as to deliver significant new business opportunities.

Sales Consultant

Clear Review Consultant
01.2021 - 03.2022
  • Research, track, maintain and update leads.
  • Make outgoing calls to develop new business.
  • Contact prospects to qualify leads.
  • Direct email marketing to key clients and prospects.
  • Research and maintain lead generation database.
  • Conduct customer research.
  • Conduct client or market surveys to obtain information about potential leads.
  • Participate in the preparation of proposals and / or sales presentations.
  • Provide accurate and timely information to management.
  • Develop a strong knowledge of the company's products and services in order to facilitate the sales process.

Inbound Customer Service

National Debt Advisors
09.2019 - 11.2020
  • Monitor all incoming calls from customers for all inquiries on orders for debt review.
  • Assist various departments to facilitate sales of all products in company portfolio.
  • Analyze all customer issues and assist to resolve all within required timeframe.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Ensure optimal utilization of all resources and resolve all issues.
  • Maintain accuracy of all data and verify same for all customer services.
  • Assist to compose sentence structures for all customer reports.
  • Analyze all issues and recommend alternate solutions to ensure effective resolution.
  • Escalate all issues to management if required.
  • Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.

Sales & Customer Service Consultant

First Nation Bank
12.2017 - 08.2019
  • Assisting clients with online banking channels.
  • Attending to clients queries and enquirers
  • Assist clients with deposit and self service areas
  • Helping clients with telephone banking

Education

Bachelor of Science -

University of Cape Town
01.2016

Matric -

St Paul's High School
01.2012

Skills

  • Management Skills
  • Critical Thinking
  • Detail orientated
  • Excellent Negotiator
  • Outstanding communication and interpersonal abilities
  • Exceptional customer service skills
  • Strong problem solving and negotiation techniques
  • Ability to quickly learn and understand product knowledge
  • Proficient with computer systems and Microsoft Office

Languages

Southern Sotho
Sepedi
Tswana
English
Xhosa

References

  • L.P Mahola, National Debt Advisors, Team Leader, +27 73 387 9294, magswinnietshehla@gmail.com
  • Evans Buju, Clear Review Consultant, Manager, +27 21 569 2851
  • Cheslin, Growth Pros, Team Leader, +27 84 233 0097

Awards

  • The Best Overall student of the Year
  • The Best Employee of the Week

Timeline

Sales Travel Consultant

Ignition Group
07.2023 - 07.2025

Appointment setter

Growth Pros: Lets Trade.com
05.2022 - 06.2023

Sales Consultant

Clear Review Consultant
01.2021 - 03.2022

Inbound Customer Service

National Debt Advisors
09.2019 - 11.2020

Sales & Customer Service Consultant

First Nation Bank
12.2017 - 08.2019

Bachelor of Science -

University of Cape Town

Matric -

St Paul's High School
MAGABETSI TSHEHLACustomer service/ Hospitality