MAGABETSI TSHEHLA
Customer service/ Hospitality
Cape Town
Summary
Dedicated and self motivated individual looking for a position in a reputable company to expand my knowledge and acquire skills whilst contributing significantly to the success of the company. Focused, driven, self-starter, I believe I will be a great asset to your company. I enjoy working in a fast-paced environment and take pride in delivering a high standard of work. I am available to start work immediately and I am sure I can make a significant contribution to your team. I am confident that I could be a great asset to your business and I am eager to discuss my application further. Thank you for your consideration.
Overview
8
8
years of professional experience
Work History
Sales Travel Consultant
Ignition Group
07.2023 - 07.2025
- Book hotel reservation for US customers using Cable software application.
- Organize transportation depending.
- Answer client questions about travel, destinations and accommodations.
- Fulfill specific client requests.
- Build and maintain relationships with clients.
- Monitored travel industry trends and prices, then suggest suitable travel options that are best fit for our client needs.
- Promote and offer travel industry deals.
- Attend industry webinars, conferences and events.
Appointment setter
Growth Pros: Lets Trade.com
05.2022 - 06.2023
- Cold calling UK And Australian students/customers and developing new business opportunities.
- Making minimum of 400 unique calls per day.
- Scheduling appointments for Senior Sales Executives for meetings using CRM software.
- Driving student engagement and attendance of scheduled meetings.
- Explaining financial trading and financial concepts to individual traders post training.
- Achieve/Exceed challenging sales targets in line with the business strategy.
- Maintaining a high volume of client contact via phone so as to deliver significant new business opportunities.
Sales Consultant
Clear Review Consultant
01.2021 - 03.2022
- Research, track, maintain and update leads.
- Make outgoing calls to develop new business.
- Contact prospects to qualify leads.
- Direct email marketing to key clients and prospects.
- Research and maintain lead generation database.
- Conduct customer research.
- Conduct client or market surveys to obtain information about potential leads.
- Participate in the preparation of proposals and / or sales presentations.
- Provide accurate and timely information to management.
- Develop a strong knowledge of the company's products and services in order to facilitate the sales process.
Inbound Customer Service
National Debt Advisors
09.2019 - 11.2020
- Monitor all incoming calls from customers for all inquiries on orders for debt review.
- Assist various departments to facilitate sales of all products in company portfolio.
- Analyze all customer issues and assist to resolve all within required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarize same to be presented to management.
- Maintain knowledge on all customer requirements and provide appropriate solutions.
- Ensure optimal utilization of all resources and resolve all issues.
- Maintain accuracy of all data and verify same for all customer services.
- Assist to compose sentence structures for all customer reports.
- Analyze all issues and recommend alternate solutions to ensure effective resolution.
- Escalate all issues to management if required.
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.
Sales & Customer Service Consultant
First Nation Bank
12.2017 - 08.2019
- Assisting clients with online banking channels.
- Attending to clients queries and enquirers
- Assist clients with deposit and self service areas
- Helping clients with telephone banking
Education
Bachelor of Science -
University of Cape Town
01.2016
Matric -
St Paul's High School
01.2012
Skills
- Management Skills
- Critical Thinking
- Detail orientated
- Excellent Negotiator
- Outstanding communication and interpersonal abilities
- Exceptional customer service skills
- Strong problem solving and negotiation techniques
- Ability to quickly learn and understand product knowledge
- Proficient with computer systems and Microsoft Office
Languages
Southern Sotho
Sepedi
Tswana
English
Xhosa
References
- L.P Mahola, National Debt Advisors, Team Leader, +27 73 387 9294, magswinnietshehla@gmail.com
- Evans Buju, Clear Review Consultant, Manager, +27 21 569 2851
- Cheslin, Growth Pros, Team Leader, +27 84 233 0097
Awards
- The Best Overall student of the Year
- The Best Employee of the Week
Timeline
Sales Travel Consultant
Ignition Group
07.2023 - 07.2025
Appointment setter
Growth Pros: Lets Trade.com
05.2022 - 06.2023
Sales Consultant
Clear Review Consultant
01.2021 - 03.2022
Inbound Customer Service
National Debt Advisors
09.2019 - 11.2020
Sales & Customer Service Consultant
First Nation Bank
12.2017 - 08.2019
Bachelor of Science -
University of Cape Town
Matric -
St Paul's High School