Microsoft Excel
MAFUNO MWAMADI
Banking
Lilongwe
Summary
Successful business consultant offering expertise in customer relations, application management and retail loan funding. Expert salesperson and relationship builder skilled in earning repeat and referral business. Works effectively with customers and processing departments to smoothly handle high volume of loan applications. Experienced Loan advisor adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
BUSINESS CONSULTANT- RETAIL BANKING DIVISION
8 2018
- Growing business by identifying and recruiting new customers
- Formulating strategies on how to grow business and following up on various business leads and opportunities
- Working hand in hand with the Account Relationship Manager and the Business Development Manager to maintain a high level of credibility and a strong working environment
- Managing and maintaining existing relationships with customers by keeping communications lines open and being on top of any new developments in customer’s businesses
- Marketing and cross selling Bank products by conducting presentations on various Bank products to customers
- Analyzing customers’ facility applications and submitting only those that meet the minimum credit requirements
- Monitoring facilities performances and ensuring customer’s obligations and commitments are being met
- Preparing and submitting portfolio returns to the Account Relationship Manager
- Proving timely feedback to customers on various issues presented
- Adherence to turn around times on facilities to ensure excellent customer service is being provided.
ADMINISTRATION AND MARKERTING OFFICER
DACO TRADING AND FREIGHT SERVICES (PTY) LTD. RSA
08.2015 - 01.2017
- Preparing, planning and project managing the publication of all publicity material to maximise branch promotion
- Creating marketing campaign working with the company’s external PR agency to see them executed
- Creating and developing new innovative ways to communicate the company message to their existing customers
- Contributing to the annual sales and marketing events and evaluating their success
- Evaluating the effectiveness of all marketing activity
- Developing and implementing an internal marketing programme
- Supporting the marketing manager in day to day marketing activities
- Plan, develop and deliver campaigns as agreed within time scales.
PERSONAL ASSISTANT TO THE DIRECTOR (PART- TIME)
CENTRAL AFRICAN PRODUCE COMPANY. RSA
02.2013 - 07.2015
- Answering telephone calls
- Maintaining diaries
- Arranging appointments
- Taking messages
- Typing /word processing
- Filing
- Organising meetings
- Using a variety of software packages
- Booking transport and accommodation
- Managing databases
- Implementing and maintaining procedures/ administrative systems, liaising with staff, suppliers and clients, preparing letters, presentation and reports.
SENIOR TELLER- LOCAL AND FOREIGN CURRENCY
NATIONAL BANK OF MALAWI plc
05.2002 - 01.2010
- Receive and count working cash at the beginning of shift
- Identify customers, validate and cash cheques
- Accept cash and cheques for the deposit and check accuracy of deposit slip
- Process cash withdrawals
- Receive utility bill payments
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance cash and cheques in cash drawer at the end of each shift
- Answering enquiries regarding bank related products
- Explain on and promote bank products and services to customers
- Ensure compliance with all internal controls and established policies and procedures
- Exchanging foreign currency
- Perform services such for customers such as ordering bank cards, cheques
- Help customers to open new account.
TELLER/ CREDIT ANALYST CLERK
MALAWI SAVINGS BANK LTD
01.1996 - 04.2002
- Gathering information about clients
- Reading financial briefings
- Assessing, analysing and interpreting complicated financial information
- Undertaking risk analysis by developing statistical models
- Visiting clients
- Keeping company credit exposures within set risk bearing limits
- Using credit- scoring system for small credit amount (such as small unsecured personal loans)
- Keeping knowledge of key issues up-to-date for example legal, market risk and compliance issues
- Helping to enhance the quality of credit applications.
Education
Certificate - Microsoft project in Project Management -
DAMELIN COLLEGE- BOKSBURG (RSA)
08.2013 - 05.2013
Certificate in financial services – Banking - undefined
INSTITUTE OF BANKERS – (IOB) (RSA)
01.2007 - undefined
Malawi school leaving certificate (MSCE) - undefined
STELLA MARIS SECONDARY SCHOOL (MALAWI)
01.1991 - 04.1995
Bachelors Degree in Business Management and Marketing (BCOM MBM) -
DAMELIN COLLEGE – BOKSBURG (RSA)
02.2010 - 05.2014
Skills
- Customer Service Management
- Business Analysis
- Project Management
- Business Development
- Performance Improvement
- Professionalism
- Multitasking
- Goal Setting
- Active Listening
- Written Communication
Accomplishments
- Awarded as the employee of the year 2008 by National Bank of Malawi
- Awarded as the best teller in the year 2007 by the National Bank of Malawi
References
- Mr Jim Enos Muthala, Director, Daco Trading and Freight Services (Pty) LTD, 15 Smith Road, Bedfordview, 2047, RSA, +27116158525/ Cell: +2739451940, jimm@dacofreight.co.za
- Mr. Chimwemwe Chijere, Business Development Manager, National Bank of Malawi plc, Lilongwe Business Centre, Lilongwe, PO Box 1642, Limbe, +265888674044, customs@natbankmw.com
- Mr Frequency Nkomo, Senior Lecturer, Damelin Boksburg, 224 Jacobs Street, Jansen park, Boksburg 1459, RSA, +2711 878 5800/078 541 6006/0767499738, frequency.nkomo@damelin.co.za
Software
Pastel
Microsoft word
Microsoft Powerpoint
Timeline
ADMINISTRATION AND MARKERTING OFFICER
DACO TRADING AND FREIGHT SERVICES (PTY) LTD. RSA
08.2015 - 01.2017
Certificate - Microsoft project in Project Management -
DAMELIN COLLEGE- BOKSBURG (RSA)
08.2013 - 05.2013
PERSONAL ASSISTANT TO THE DIRECTOR (PART- TIME)
CENTRAL AFRICAN PRODUCE COMPANY. RSA
02.2013 - 07.2015
Bachelors Degree in Business Management and Marketing (BCOM MBM) -
DAMELIN COLLEGE – BOKSBURG (RSA)
02.2010 - 05.2014
Certificate in financial services – Banking - undefined
INSTITUTE OF BANKERS – (IOB) (RSA)
01.2007 - undefined
SENIOR TELLER- LOCAL AND FOREIGN CURRENCY
NATIONAL BANK OF MALAWI plc
05.2002 - 01.2010
TELLER/ CREDIT ANALYST CLERK
MALAWI SAVINGS BANK LTD
01.1996 - 04.2002
Malawi school leaving certificate (MSCE) - undefined
STELLA MARIS SECONDARY SCHOOL (MALAWI)
01.1991 - 04.1995
BUSINESS CONSULTANT- RETAIL BANKING DIVISION
8 2018
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