Reading, traveling
Mafolo Leshaba
IT Help Desk Technician
Summary
I am IT help desk Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
IT Help Desk Technician
Gijima (based In FNB IT Help Desk)
Johannesburg , South Africa
01.2020 - Current
- Provided basic end-user troubleshooting and desktop support
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolutions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
System Support NQF Level 5 - Information Technology
Ijima (MICT SETA)
Midrand 07.2020 - 07.2021
Technical Support NQF Level 4 - Information Technology
Jonda Learning Academy
Doornftein 02.2018 - 02.2019
Information Technology And Computer Science NQF Level 4 - Information Technology
Sekhukhune FET College
Motetema 01.2011 - 12.2013
Skills
Support Ticket System Management
Certification
CompTia A+ (Broadband college)
Interests
Nadim Paruk– FNB
Service desk manager
nadim.paruk@fnb.co.za
+27 79 783 9497
Timeline
Microsoft Azure Security Engineer Associate(Gijima)
01-2021
Microsoft Azure Fundamentals (Gijima)
12-2020
System Support NQF Level 5 - Information Technology
Ijima (MICT SETA)
07.2020 - 07.2021
IT Help Desk Technician
Gijima (based In FNB IT Help Desk)
01.2020 - Current
Technical Support NQF Level 4 - Information Technology
Jonda Learning Academy
02.2018 - 02.2019
CompTia A+ (Broadband college)
12-2016
Information Technology And Computer Science NQF Level 4 - Information Technology
Sekhukhune FET College
01.2011 - 12.2013
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