MAFOKO TAKALO
STORE MANAGER
Johannesburg
Summary
Results-driven professional with a track record of reliability and performance in challenging situations. Skilled in document interpretation and communication, both written and verbal, with a focus on clarity and effectiveness. Demonstrates strong organizational skills, adept at multitasking and prioritizing to meet deadlines. Brings a dedicated and clear-headed approach to work, enhancing team dynamics and customer interactions.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Restaurant Manager
Del Forno Fourways
06.2025 - Current
- Supervised daily operations to ensure high-quality service and guest satisfaction.
- Coordinated staff schedules, optimizing coverage during peak hours for efficiency.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
Area Manager
THE HEAVEN GROUP
02.2015 - 03.2020
- Spearhead daily branch operations to achieve strategic business objectives.
- Lead and mentor a team of managers to drive revenue growth.
- Foster a safe and positive work environment for employees.
- Deliver exceptional customer service to ensure client satisfaction.
- Cultivate robust relationships with potential clients to expand business reach.
- Analyze financials to identify cost-saving measures and enhance profitability.
- Formulate comprehensive business and resource optimization strategies.
- Design and implement marketing initiatives to meet sales targets and enhance brand presence.
- Conduct market research to stay ahead of consumer trends and competitive dynamics.
- Facilitate regular managerial meetings to review business performance and explore opportunities.
- Train staff in operational excellence, brand advocacy, and customer engagement.
- Assess employee performance and devise tailored development programs.
- Recommend and enact business process improvements for increased efficiency.
- Resolve customer concerns promptly and accurately.
Manager
SPAR SAVVOY
01.2010 - 11.2015
- Proficient in overseeing store operations, adhering to policies and procedures.
- Skilled in conducting comprehensive training for Customer Service Representatives and Leads.
- Responsible for daily financial tasks including bookkeeping, invoicing, and banking.
- Expert in managing sales data and resolving end-of-day financial discrepancies.
- Delivers exceptional customer service and adept at issue resolution.
- Evaluates employment applications, recommending candidates for interviews.
- Capable of leading performance evaluations and disciplinary measures in the absence of the Store Manager.
- Steps into the Store Manager role as required, ensuring seamless store functionality.
- Coordinates shift coverage, guaranteeing staff availability and operational efficiency.
- Designs and implements employee work schedules to optimize manpower.
- Processes time and attendance records, ensuring accurate payroll administration.
- Versatile in performing additional responsibilities as delegated by the Store Manager.
Education
Higher National Diploma - Retail Management and Merchandising
ALISON
Johannesburg01-2022
Higher National Certificate - undefined
COMPTIA + A
Johannesburg01-2011
Skills
Team collaboration
Organizational skills
Negotiation expertise
Leadership abilities
IT proficiency
Certification
Driving license category code 10
References
References available upon request
Timeline
Assistant Restaurant Manager
Del Forno Fourways
06.2025 - Current
Area Manager
THE HEAVEN GROUP
02.2015 - 03.2020
Manager
SPAR SAVVOY
01.2010 - 11.2015
Higher National Certificate - undefined
COMPTIA + A
Higher National Diploma - Retail Management and Merchandising
ALISON