Mafika Mahlobo
Junior IT Support Technician
Jahannesburg
Summary
I'm a junior IT technician holding a diploma in business information technology from UJ. I recently completed my one year IT support internship at footgear. I am looking for a role to further grow my skills and expand my knowledge and experience in new fields within the IT profession.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Junior IT Support Technician
Footgear
Johannesburg
10.2022 - Current
- I provide first line IT support for Stores and office users country wide.
- Troubleshooting and solving problems involving MS office, networks, printers and Dolfin POS software among other things.
- Configure and deploy software for new stores and employees.
- Assisting users on using software and systems over the phone and on-site
- working with team members to manager an asset register
- working with a ticketing system and communicating with third party companies to solve problems.
IT Technical Support Intern
Footgear
Johannesburg
10.2021 - 09.2022
- Deployed and configured software, troubleshot connectivity issues.
- Troubleshooted and solved issues with Ms office, printers, POS system remotely and on-site.
- assisted users on using applications and systems over the phone and on-site
Education
Diploma - Business Information Technology
02.2018 - 11.2020
Skills
Technician support
Coding
Customer service
Problem solving
Collaboration
Communication
Short Courses
IBM master the mainframe, Online
October 2020
Artificial Intelligence in the 4IR, University of Johannesburg(Online)
April 2021 - July 2021
Timeline
Junior IT Support Technician - Footgear
10.2022 - Current
IT Technical Support Intern - Footgear
10.2021 - 09.2022
University of Johannesburg - Diploma, Business Information Technology
02.2018 - 11.2020