MAENTE ROSELINE SKOSANA
Senior Business Analyst
Somerset West,WC
Summary
Dynamic Business Analyst with extensive experience in payments and collections systems, insurance products, and telecommunications, developed through roles at First National Bank, Nedbank, and Capitec Bank in South Africa. Proven expertise as a Product Specialist, skilled in conducting comprehensive consumer and market needs analyses to ensure the development of relevant products and systems that align with customer demands. A seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
9
9
Certifications
Work History
Senior Business Analyst
Capitec Connect (Telco)
01.2025 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Senior Business Analyst
Nedbank (EGS Division)
07.2024 - 12.2024
- Defined and documented comprehensive ESG data requirements for the development of a new enterprise-wide sustainability platform.
- Translated the United Nations’ 17 Sustainable Development Goals (SDGs) into actionable data strategies aligned with Nedbank’s operational and reporting frameworks.
- Applied accurate emission factor calculations and validated formulae to ensure compliance with environmental reporting standards and carbon accounting protocols.
- Conducted data-driven analysis to identify opportunities for reducing emissions across Scope 1, Scope 2, and Scope 3 categories.
- Ensured alignment of ESG platform functionalities with Nedbank’s holistic data architecture, governance standards, and strategic sustainability objectives.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated ad-hoc reports to evaluate specific business requirements.
Senior Business Analyst
FNB Connect (Telco)
05.2023 - 06.2024
- Facilitated interactive workshops and sprint planning sessions to elicit, analyze, and validate business requirements and impacted business processes.
- Translated complex business needs into clear, actionable documentation for both technical development teams and non-technical stakeholders, ensuring alignment across departments.
- Defined and documented current state (As-Is) and future state (To-Be) business processes to support gap analysis and solution design.
- Conducted stakeholder mapping and managed stakeholder engagement throughout the project lifecycle, ensuring continuous alignment and buy-in.
- Maintained and updated the Requirements Traceability Matrix (RTM) to ensure full coverage and traceability of functional and non-functional requirements.
- Coordinated and executed User Acceptance Testing (UAT), including test case development, defect tracking, and validation of business outcomes against user expectations.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
Product Development Specialist
FNB Connect (Telco)
09.2022 - 04.2023
- Developed business cases for proposed products and presented to project stakeholders.
- Implemented effective quality assurance measures, ensuring high standards for end products and customer satisfaction.
- Conducted market research and analyzed competitor products for the development of unique features and functionalities.
- Led user-testing initiatives that provided valuable feedback on potential improvements before mass production began.
- Developed comprehensive product documentation, leading to improved communication between stakeholders and a smoother launch process.
Senior Business Analyst
FNB Short Term Insurance
04.2021 - 08.2022
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Provided technical support for troubleshooting analytics and reporting issues.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Business Analyst
FNB EFT Product House
01.2017 - 03.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
Front Desk Assistant
UCT Student Housing
01.2015 - 12.2015
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Post graduate Diploma - Business Administration
University of Witwatersrand
Johannesburg, South Africa12.2023
Bachelors’ Degree - Information Systems
University of Cape Town
Cape Town, South Africa12.2016
National Senior Certificate -
The Beacon Secondary School
Free State, South Africa12.2011
Skills
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
Business process improvement
User acceptance testing
Data analysis
Process development
Software development lifecycle
Business administration
Competitive analysis
Cost-benefit analysis
Business solutions development
Project management
Problem-solving
Analytical thinking
Certification
October 2022 – December 2022 Data Analysis Certificate University of Cape Town
References
- Puseletso, Nkadimeng, 082 998 3324, First National Bank
- Mzwandile, Maawu, 083 871 2489, First National Bank
Accomplishments
- Awarded the Best Business Analyst Award with FNB, 2023.
Personal Development
- Actively pursuing professional development through accredited courses and certifications to enhance industry knowledge and leadership capabilities.
- Engaging with self-development literature focused on mindset, productivity, emotional intelligence, and strategic thinking.
- Conducting independent research and staying informed on emerging trends across diverse fields including business, technology, and sustainability
Timeline
Senior Business Analyst
Capitec Connect (Telco)
01.2025 - Current
Senior Business Analyst
Nedbank (EGS Division)
07.2024 - 12.2024
Senior Business Analyst
FNB Connect (Telco)
05.2023 - 06.2024
Product Development Specialist
FNB Connect (Telco)
09.2022 - 04.2023
Senior Business Analyst
FNB Short Term Insurance
04.2021 - 08.2022
Business Analyst
FNB EFT Product House
01.2017 - 03.2021
Front Desk Assistant
UCT Student Housing
01.2015 - 12.2015
Post graduate Diploma - Business Administration
University of Witwatersrand
Bachelors’ Degree - Information Systems
University of Cape Town
National Senior Certificate -
The Beacon Secondary School