Madumetsa Luzert Seapela
Client Liaison Officer
Soweto,Johannesburg
Summary
Dynamic Client Liaison Officer with a proven track record at Charlotte Maxeke Johannesburg Academic Hospital, excelling in customer engagement and project management. Leveraged creativity and cross-functional coordination to enhance client satisfaction,Ensuring that our service users feel respected and always looking forward to visit the institution. Recognized for strong communication skills and a commitment to continuous improvement.
Diligent Client Liaison with solid background in client relationship management. Successfully facilitated smooth communication between clients and internal teams, ensuring high client satisfaction. Demonstrated ability to resolve issues and streamline processes while displaying strong interpersonal and organizational skills.
Experienced with client communication and relationship management. Utilizes effective problem-solving skills to address client needs and improve satisfaction. Knowledge of industry best practices and maintaining strong client partnerships.
Professional with focus on client relations and commitment to delivering high-quality results. Adept at fostering strong client relationships and facilitating effective communication between clients and internal departments. Known for flexibility and reliability in dynamic environments, contributing to team success.
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
15
15
years of professional experience
Work History
Client Liaison Officer
Charlotte Maxeke Johannesburg Academic Hospital
Johannesburg
05.2010 - Current
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Provided valuable insights for process improvements, leading to more efficient operations within the organization.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
- Manage and lead project for overall client satisfaction.
- Liaise with both internal and external stakeholders with regard to service matters.
- Contributed to revenue growth with effective upselling strategies based on comprehensive knowledge of products and services.
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through successful project completion.
- Supervised 20-30 team members when needed during projects, delegating tasks effectively while providing guidance and support.
- Maintained a thorough understanding of industry trends, enabling informed recommendations on products or services that could benefit clients.
- Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
- Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
- Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
Porter
Charlotte Maxeke Johannesburg Academic Hospital
Johannesburg
05.2010 - 05.2020
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed general pottering services by adhering to the standard operating procedures.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Manages over 100 incoming calls everyday and handles over 200-300 enquiries daily.
Education
Diploma in Office Management And Technology - Business Administration And Management
University of South Africa
Pretoria 04.2001 -
Skills
Project management
Customer care skills
Facilitation skills
Presentation skills
Verbal and written communication
Team collaboration
Performance reporting
Project planning
Recordkeeping
Issue resolution
Attendance guidelines
Communication improvements
Teamwork
Teamwork and collaboration
Problem-solving
Customer engagement
Time management
Creative thinking
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Time management abilities
Reputation management
Active listening
Effective communication
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Timeline
Client Liaison Officer
Charlotte Maxeke Johannesburg Academic Hospital
05.2010 - Current
Porter
Charlotte Maxeke Johannesburg Academic Hospital
05.2010 - 05.2020
Diploma in Office Management And Technology - Business Administration And Management
University of South Africa
04.2001 -