Madonna Isaacs
Buccleauh
Summary
Results-driven store manager's assistant and customer service representative with a strong background in operational efficiency and customer satisfaction. Demonstrated success in managing store operations, including inventory control, visual merchandising, and sales support. Proven ability to enhance customer experiences through effective problem-solving and team collaboration. Committed to maintaining high service standards while continuously seeking improvement opportunities. Ambitious retail professional with a background in customer engagement and operational support. Drives results through strategic decision-making and strong interpersonal skills, enhancing team efficiency and customer experiences. Eager to contribute to organizational success by leveraging analytical abilities and a commitment to service excellence. Trustworthy CSR with 15 years of practical experience and a dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Adaptable Customer Representative.
with extensive experience providing first-class results. Meets job demands and deadlines through diligent work ethic and dedication to quality. Detail-oriented Customer Representative, adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Customer-focused Assistant Manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve outstanding sales. Customer-focused professional with proven strengths in relationship management and effective communication. Drives team collaboration and enhances productivity through strategic decision-making and conflict resolution skills. Eager to contribute to business success by fostering positive customer experiences and operational excellence. Including growth potential opportunities.
Overview
18
18
years of professional experience
Work History
Store Manager's Assistant
MTNSA
2022.01 - 2026.04
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
MTNSA
2008.01 - 2026.04
- Company Overview: Mobile Telecommunications Network of South Africa
- As a frontline customer service representative at MTN, I have developed a comprehensive skill set that allows me to excel in delivering exceptional service to our valued customers
- Customer Interaction: Engage with customers through various channels (phone, email, chat, in-person) to address inquiries, resolve issues, and provide information about MTNSA's products and services
- Problem Resolution: Identify customer issues and troubleshoot problems, ensuring timely and effective resolutions while maintaining high customer satisfaction
- Product Knowledge: Maintain a thorough understanding of MTNSA's offerings, including mobile services, data plans, devices, and promotions, to provide accurate information and advice to customers
- Account Management: Assist customers with account-related queries, such as billing issues, plan changes, and service upgrades or downgrades
- Documentation: Document customer interactions and feedback accurately in the company's CRM system, ensuring records are up-to-date for follow-up actions
- Feedback Collection: Gather customer feedback on services and suggest improvements to management based on recurring issues or concerns
- Sales Support: Promote MTNSA's products and services by identifying customer needs and recommending suitable solutions that enhance their experience
- Adherence to Policies: Follow company policies and procedures regarding customer service standards, compliance, and data protection
- Mobile Telecommunications Network of South Africa
- Demonstrating exceptional verbal and written communication skills, I am able to clearly articulate information to customers
- I excel in explaining technical concepts in a simple and understandable manner, ensuring that customers are well-informed and empowered to make informed decisions
- I am adept at diffusing tense situations and effectively managing customer expectations
- Working in a fast-paced environment, I have honed my multitasking skills, consistently handling a high volume of customer inquiries without compromising on the quality of service
- Recognizing the importance of teamwork in delivering exceptional service, I actively collaborate with my colleagues to share knowledge and insights
Education
Certificate of Higher Education - High School
Lincolin Heights Secondary School
Kwa Zulu Natal, Newcastle 2025-01
Matric -
Lincoln Heights Secondary School
2006-01
Skills
- Customer Relationship Management
- Problem-Solving
- Communication
- Multitasking and Adaptability
- Team Collaboration
- Customer relationship management
- Problem solving
- Inventory management
- Sales support
- Team collaboration
- Visual merchandising
- Conflict resolution
- Performance tracking
- Communication skills
- Willingness to learn
- Problem-solving
- Calm under pressure
- Active listening
- Leadership
- Commitment to excellence
- Analytical and critical thinking
- Customer focused
- Complaint handling and resolution
Languages
English
Zulu
Most South African languages
Timeline
Store Manager's Assistant
MTNSA
2022.01 - 2026.04
Customer Service Representative
MTNSA
2008.01 - 2026.04
Certificate of Higher Education - High School
Lincolin Heights Secondary School
Matric -
Lincoln Heights Secondary School
Online courses on AI
I take online free courses to to help further my education while I work to secure funds to allow me to attend an institution to further my passion on fast pace growing Technology and AI future.
Other
Hybrid/Remote opportunities that can still allow me to spend time with my fast-growing children and help me learn new skills.
Online courses on AI
I take online free courses to to help further my education while I work to secure funds to allow me to attend an institution to further my passion on fast pace growing Technology and AI future.