Madelein Janse van Rensburg
Retail And Warehouse Management
Vanderbijlpark
Summary
Results-driven professional with over 13 years of experience in client services, retail, and online operations. Highly dependable and detail-oriented, committed to accuracy, efficiency, and excellence in stock control, inventory management, and customer engagement. Exceptionally organized with strong planning and time management skills, optimizing performance and ensuring seamless operations. Self-motivated and goal-oriented, consistently achieving challenging targets while leading by example. Possessing strong interpersonal and communication skills, adept at building client relationships, resolving inquiries, and collaborating with diverse teams. A continuous learner with a proactive approach to improvement and upskilling, embracing new challenges and adapting to industry advancements. Passionate about fitness and actively involved in sports, bringing a disciplined and energetic mindset to both professional and personal pursuits. Committed to integrity, professionalism, and delivering exceptional service.
Overview
16
16
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Logistics (Retail and Warehouse) Manager
Horze SA
09.2019 - Current
- Managing Online sales and clients
- Warehouse managing and planning (stock control, incoming shipments and all procedures around it)
- Stock ordering
- Training of A-Teamers (team of individuals learning any new skills possible)
- Managing shops and their assistants before they were closed down due to the effects of Covid
- Social Media responses and any other client assistance via email
- Managing of products on the website - adding, editing and gathering images for products that were sent to get edited
- Couriers - all communication and booking around the couriers from topping up accounts to solving problems and any changes that need to be made around couriers
- Reason for looking for other opportunities: New opportunities for growth
- Various changes happened in my job description at Horze as it is a small dynamic company where you need to be multi-skilled to get the necessary work done
- During these changes I had training from my employer on our Wordpress website and when needed I also assisted with the wholesale clients and had a few that preferred working with me
- If something is needed to be done, I'm always ready to jump in and help, regardless if it is in my job description
Subtitler
GoSub
09.2022 - 09.2024
- Experience in Ooona Tookit programme in which I have done various English projects with SFX requirements (mostly documentaries of various genres)
- Projects include applying the correct specs required for each subtitling project, doing SFX from scratch with and without scripts, quality controlling and proofreading of the completed work
- Subtitling is a new area of work for me and my long term goal is to perfect and progress in subtitling as far as opportunities might come up and to always improve my skills in this area
Retail Sales Manager
Horze SA
01.2018 - 09.2019
- Administration: Petty cash, sales control sheet, arranging of shows to attend
- Sales
- Research
- Online Sales: Website, Takealot, Horse Online (new portal we are currently working on on which I gave a lot of content due to my knowledge and contacts in different equestrian areas)
- On site sales (Equestrian Events)
- Mailchimp newsletters to clients and building the subscribers
- Managing the Horze Gold Members: personal service, offers, ideas etc
Warehouse Manager and Shop Assistant
Horze SA / Shiloah tackshop
08.2013
- Sales and arrangements to attend events
- Client visits
- Warehouse management (later handed over and only focussed on retail sales)
- On site sales (Equestrian Events and running Shiloah Tackshop)
- Administration
- Social Media (Facebook and a little bit of Instagram)
- Mailchimp newsletters to clients and building the subscribers
Junior Manager
Mugg & Bean Vaalmall
08.2011 - 08.2013
- Reason for leaving: Offered a different position
Waitress
Mugg & Bean Vaalmall
02.2010 - 08.2011
- Front house
- Hygiene
- Assisted in areas: Stock Manager and Kitchen Manager
- Reason for leaving: Offered a different position
Sundlands Farm
03.2009 - 11.2009
- Reason for leaving: training period completed
Deo Volente Riding School
12.2008 - 02.2009
- Reason for leaving: after school temporary position
Education
EQASA (Previously Known As SANEF) - Equestrian
- SANEF modules 1-4 attended (now known as EQASA modules)
- Equestrian Stud and Breeders Course
- SANEF(EQASA) 1-3 exams passed
First Aid Level - undefined
01.2009 - 01.2012
Completed 2 First Aid Level courses, one in 2009 and the other in 2012 - due for training again
Matriculated - undefined
01.2004 - 01.2008
01.2001 - 01.2003
undefined
01.1996 - 01.2001
Skills
Client Relationship Management
Inventory management
Warehouse and Operations Management
Staff management
Basic WordPress Management
Administration, invoicing and reports
Qualifications
Laerskool Parksig, 1996-2001, Laerskool D.F. Malherbe, 2001-2003, Hoërskool Driehoek, 2004-2008, Beaulieu College (Kyalami), 2009, Professional Stud and Breeders Course, SANEF modules 1-4 attended (now known as EQASA modules), SANEF(EQASA) 1-3 exams passed, Mugg & Bean training, Waitress Training (head office), Management training (head office), Completed 2 First Aid Level courses, one in 2009 and the other in 2012 - due for training again, Saddle fitter Training (2 day short course)
Courses Completed
*EQASA (SANEF) Level 1-3 (2009)
*Famous Brands Management Course (approx 2011 - certificate not available)
*GoSub CC/SDH Course, 09/30/22
*Retail for Business Analysts and Retail Consultants (Udemy)
Personal Information
- Available: Immediately
- ID Number: 9005010013084
- Date of Birth: 05/01/90
- Nationality: South African
- Caucasian
- Female
- Driving License: Code B
- Marital Status: Married (1 child)
Timeline
Subtitler - GoSub
09.2022 - 09.2024
Logistics (Retail and Warehouse) Manager - Horze SA
09.2019 - Current
Retail Sales Manager - Horze SA
01.2018 - 09.2019
Warehouse Manager and Shop Assistant - Horze SA / Shiloah tackshop
08.2013
Junior Manager - Mugg & Bean Vaalmall
08.2011 - 08.2013
Waitress - Mugg & Bean Vaalmall
02.2010 - 08.2011
- Sundlands Farm
03.2009 - 11.2009
- First Aid Level,
01.2009 - 01.2012
- Deo Volente Riding School
12.2008 - 02.2009
Hoërskool Driehoek - Matriculated,
01.2004 - 01.2008
Laerskool D.F. Malherbe - ,
01.2001 - 01.2003
Laerskool Parksig - ,
01.1996 - 01.2001
Beaulieu College - EQASA (Previously Known As SANEF), Equestrian