Madina Mussa Mtanda
Dar es Salaam
Summary
Dynamic sales professional with a proven track record at Standard Chartered Bank, excelling in sales strategy and customer relationship management. Expert in data analysis and team collaboration, I successfully streamlined processes, enhancing customer satisfaction and driving revenue growth. Adept at cross-selling and fostering strong client connections, I deliver impactful results in competitive environments.
Overview
8
8
years of professional experience
Work History
Sales Coordinator & Analyst Priority Branch Sales & Service Management
Standard Chartered Bank
DAR ES SALAAM
09.2023 - Current
- Streamlined sales processes, achieving turnaround time goals and improving customer satisfaction.
- Developed effective sales strategies to boost overall team performance.
- Fostered collaboration between sales team and stakeholders to strengthen teamwork.
- Provided administrative support by scheduling meetings, preparing presentations, and managing email correspondence.
- Managed client relationships, responding promptly to inquiries and resolving issues during sales.
- Coordinated daily sales meetings to enhance interdepartmental communication.
Branch Sales and Service Executive
Standard Chartered Bank
DAR ES SALAAM
03.2022 - Current
- Acquired new business and strengthened existing customer relationships.
- Encouraged clients to purchase additional products, including loans and overdrafts.
- Conducted daily sales meetings and scanned submitted PIL forms from sales staff.
- Visited customers regularly to maintain strong business ties.
- Participated in morning huddles for sales planning and action plan generation.
- Ensured compliance with Customer Due Diligence guidelines for NTB onboarding.
- Delivered efficient after-sales service to enhance client satisfaction.
Bancassurance Sales Executive
Standard Chartered
Dar Es Salaam
01.2022 - Current
- Negotiated terms with insurers, securing competitive rates for clients.
- Calculated premiums and established payment methods, processing customer payments and issuing receipts.
- Identified cross-selling opportunities for additional products and services within existing customer base..
- Collaborated across departments to enhance service delivery effectiveness.
- Conducted follow-ups with customers post-purchase to confirm service satisfaction.
Relationship Manager Employee Banking-STA
STANDARD CHARTERED
DAR ES SALAAM
01.2024 - 02.2025
- Streamlined onboarding processes for new and existing customers, improving satisfaction levels.
- Collaborated with collection team to manage non-performing loans efficiently.
- Coordinated with product development teams to align services with client requirements.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Monitored market trends and competitor strategies to identify cost-reduction opportunities.
Sales Analyst
Standard Chartered Bank
DAR ES SALAAM
08.2022 - 08.2023
- Conducted sales meetings and huddles to drive team performance.
- Inspected loan forms for accuracy prior to scanning and indexing in the system.
- Followed up on cases in the system to ensure seamless loan disbursement.
- Shared updated reports daily to maintain transparency across teams.
- Developed training programs for new sales personnel to promote consistent messaging.
- Created detailed reports on sales performance metrics for management evaluation.
- Built relationships with key stakeholders to facilitate effective interdepartmental communication.
Business Development Executive (BDE)
Standard Chartered Bank
08.2022 - 05.2023
- Acquiring new business and deepening existing customer relationships to a specified mass market.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Analyzed competitor activities in order to understand industry trends and dynamics.
Tele Sales
Standard Chartered Bank Tanzania
05.2021 - 06.2021
- Identified areas of improvement within the tele-sales process through data analysis and feedback from customers and clients.
- Generated weekly reports summarizing tele sales activities including number of outbound calls made, successful conversions, lost deals.
Town Planner Volunteer
KMM Land Use Consultant Company
03.2020 - 04.2021
- Processed zoning and project permits, verifying information against established standards to make accurate approval or denial judgments.
- Performed environmental assessments of proposed development sites prior to construction.
- Developed designs, graphics and plans for projects related to zoning, land use, utilities, government facilities, transportation, and housing.
Research Participant
ARDHI UNIVERSITY
DAR ES SALAAM
10.2018 - 12.2018
- Contributed to research program on community awareness of Residential Licenses under Martina Manara from LSE and Ardhi University.
- Gathered insights on community knowledge regarding Residential Licenses through structured inquiries.
Project Participant
WORLD BANK
DAR ES SALAAM
07.2017 - 09.2017
- Contributed to RAMANI HURIA project on community mapping for flood resilience in Dar es Salaam.
- Digitized, registered, and validated all buildings using JOSM, OSM, ARC GIS, ODK, and Q-GIS.
Education
Certificate of proficiency in Bancassurance - Bancassurance
Africa College of Insurance And Social Protection
DAR ES SALAAM05.2022
Degree - Urban and Regional Planning
Ardhi University
DAR ES SALAAM01.2020
ACSEE - Advanced certificate of secondary school
Msalato Girls Secondary School
DODOMA01.2016
Skills
- Sales strategy and analysis
- Data management and reporting
- Meeting coordination and facilitation
- Team collaboration and problem solving
- Effective communication skills
- Time management and prioritization
- Cross-selling and upselling techniques
- Pre-sales support and client onboarding
- Analytical thinking and research skills
- Sales performance analysis
- Customer service and satisfaction management
Personal Information
- Date of Birth: 02/08/1993
- Gender: Female
- Marital Status: Single
References
- Mr. Joseph Mwaipasi, Standard Chartered Bank, Head of Sales Priority Branch Sales and Service Management, Joseph.Mwaipasi@sc.com, 0754 575 161, 0676575161, Dar es Salaam, Dar es Salaam
- Madam Beatrice Erwin Fussi, Standard Chartered Bank, Relationship Manager Employee Banking, BeatriceErwini.Fussi@sc.com, 0767 215369, 0716 150621, Dar Es Salaam, Dar es Salaam
- Dr. Peter V. Mandwa, KMM Land Use Consultant Company, Director, petermandwa@yahoo.com, +255715982980, +255765783074, P.O Box 33008, Dar es Salaam, Dar es Salaam
Timeline
Relationship Manager Employee Banking-STA
STANDARD CHARTERED
01.2024 - 02.2025
Sales Coordinator & Analyst Priority Branch Sales & Service Management
Standard Chartered Bank
09.2023 - Current
Sales Analyst
Standard Chartered Bank
08.2022 - 08.2023
Business Development Executive (BDE)
Standard Chartered Bank
08.2022 - 05.2023
Branch Sales and Service Executive
Standard Chartered Bank
03.2022 - Current
Bancassurance Sales Executive
Standard Chartered
01.2022 - Current
Tele Sales
Standard Chartered Bank Tanzania
05.2021 - 06.2021
Town Planner Volunteer
KMM Land Use Consultant Company
03.2020 - 04.2021
Research Participant
ARDHI UNIVERSITY
10.2018 - 12.2018
Project Participant
WORLD BANK
07.2017 - 09.2017
Certificate of proficiency in Bancassurance - Bancassurance
Africa College of Insurance And Social Protection
Degree - Urban and Regional Planning
Ardhi University
ACSEE - Advanced certificate of secondary school
Msalato Girls Secondary School
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