MADINA ALLY SENYANGE

• Ensure vouchers are validated on time to prevent operation loss
• Ensure suspense account are daily viewed and monthly GL account are renconciled
• Reponsible in daily validation of cheque scanned through Tach system to ensure accuracy and escalate any exceptions immediately
• Ensure proper filling of scanned documents, vouchers and reports for future reference
• Strongroom custodian of cash, blank forms and safe custody
• Review and ensure all audit issues raised are resolved promptly
• Collaborate with Branch manager and Branch operation manager responsible for achieving satisfactory audit grades for branch
• Ensured transactions are monitored to prevent fraud and forgeries in the branch and recommend or implement appropriate actions to minimise occurrence of the same
• Ensured the stationeries and well controlled and managed
• Ensured reports are printed daily
• Support front office staff in handling time consuming queries
• Ensured performed any other duties assigned by supervosor

• Ensure cards and cheque books are issued to clients upon verification
• Ensure stop payment document are received and processed
• Proper processing daily Telegraphic transfer transactions for local and international
• To ensure risk and issues identified are resolved in an appropriate and timely manner;
• To assist investigation of financial crime risks;
• Records of complaints and forward to client handler team;
• To attend and manage customer queries, requests and complaints and deliver quality service projecting a professional and warm image;
• Assist in sales generation activities via tele-consulting calls and in branch tag on and referrals
• Assist register clients on mobile banking and online banking
• Ensuring customers were served in a highly professional and courteous manner; maintaining customer relations and cross-selling bank’s products
• Maintaining close contact with customers and managed customer relationships with the bank
• Assist in sales support activities
• Ensure all documents are scanned on time to minimise customer querries

• Receiving and counting of cash from the customers.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Resolved customer disputes promptly in accordance with bank policies and procedures.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Provided assistance to other tellers during peak business hours as needed.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Performed cash handling duties including counting currency, coins and checks.

• Provide services to customers at Pugu Road and Kariakoo Branch

• Assisting in front areas, receiving, merchandising, deli and bakery and office management (this was part of my in-service training).

Supported administration, library, and accounts operations to enhance organizational efficiency.

• To supervise shelf-packer staff and good supplied.