Madeline Schwenk

Transcribing for Gauteng Transcribers (DOJ & SANDF)

• Legal Transcription
• Dictaphone typing – Legal and Medical transcriptions of live arbitrations and court cases as well as conference calls (Year End and board meetings of large international corporations)
• Transcriptions of Union meetings, bank symposiums etcetera
• Assisted in evidence presentation by creating accurate written records of key statements from witnesses and experts during trials.
• Contributed to successful litigation outcomes through precise transcription of crucial legal documents and testimonies.
• Maintained high standards of quality control by proofreading transcripts for errors before submission to clients or attorneys.
• Developed a keen understanding of legal terminology, enabling accurate capture of complex language within transcribed documents.
• Managed multiple projects simultaneously while adhering to strict deadlines for completion and delivery of transcripts.
• Demonstrated versatility in adapting transcription skills across various practice areas including criminal law, family law, personal injury cases, and corporate disputes.
• Applied audio quality control techniques to provide accurate transcripts from low quality audio.
• Contact – Tracy Volschenk (+27 83 321 9711)
• Norman Kagan (Owner) - deceased

Transcribing for Realtime Transcriptions

• Legal Transcription
• Dictaphone typing – Legal and Medical transcriptions of live arbitrations and court cases as well as conference calls (Year End and board meetings of large international corporations)
• Transcriptions of Union meetings, bank symposiums etcetera
• Assisted in evidence presentation by creating accurate written records of key statements from witnesses and experts during trials.
• Contributed to successful litigation outcomes through precise transcription of crucial legal documents and testimonies.
• Maintained high standards of quality control by proofreading transcripts for errors before submission to clients or attorneys.
• Developed a keen understanding of legal terminology, enabling accurate capture of complex language within transcribed documents.
• Managed multiple projects simultaneously while adhering to strict deadlines for completion and delivery of transcripts.
• Demonstrated versatility in adapting transcription skills across various practice areas including criminal law, family law, personal injury cases, and corporate disputes.
• Applied audio quality control techniques to provide accurate transcripts from low quality audio.
• Contact – Tracy Volschenk (+27 83 321 9711)
• Norman Kagan (Owner) - deceased

• Company Overview: www.exigentglobal.com
• Dictaphone typing – Legal and Medical documents as well as conference calls (Year End and board meetings of large international corporations)
• Copy typing – Lease Agreements and/or Contractual Agreements
• Amendments to existing documentation
• Proofreader/Document Production/Specialist
• Proofreading legal documents for accuracy of typing, consistency of format and layout, consistency of terms, adherence to house style, sense, clarity of English; all to tight deadlines
• Making sensible and pragmatic judgement calls on when to suggest improvements to wording
• Communicating with the client to ascertain instructions and update on progress of deadlines
• General administration on Microsoft Access Database for work received from the client
• Producing clear, legible hard copy mark ups using a specific set of markings
• Research – both on internet and on client’s internal system
• Reduced errors in typed materials with thorough proofreading skills and attention to detail.
• Contributed to successful litigation outcomes through precise transcription of crucial legal documents and testimonies.
• Increased typing accuracy by implementing proofreading and editing techniques.
• Improved team communication by providing error-free transcriptions that allowed attorneys to focus on case strategy development.
• Completed complex typing assignments on time demonstrating adaptability in various subject matters.
• Increased efficiency in document review processes by producing clear and concise transcripts of audio recordings for attorney analysis.
• Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
• Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
• Organized and prioritized proofreading, spell checking, document filing and data entry.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Accurately typed 72 words per minute with no errors.
• Collaborated with team members to complete projects on time, ensuring high-quality work.
• Improved department workflow through consistent completion of assigned tasks within given deadlines.
• Salary: R7,500.00 + 45% shift allowance (R10,875)

• Company Overview: www.sustainablefarming.co.za
• Research (microbiology and global warming).
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Maintained appropriate filing of personal and professional documentation.
• Displayed absolute discretion at handling confidential information.
• Accomplished project deadlines by assisting with task completion whenever required.
• Used discretion when handling confidential information.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.

• Scouting the market for best prices and more scrap metal.
• Buying and selling of scrap metal.
• Transporting of scrap metal.
• Book keeping (debtors and creditors).

• Buying stock – Whole sellers and farmers.
• Packing and selling of hampers.

DINING HALL - Dish washing; cooking; waitress.

• Provided support across different areas within the dining hall when needed, demonstrating adaptability and willingness to take on additional responsibilities.
• Demonstrated flexibility by working various shift schedules including weekends and holidays as needed to meet business demands.
• Assisted in the preparation and presentation of meals, contributing to an excellent dining experience for guests.
• Trained new volunteers on proper procedures, fostering a positive work culture focused on collaboration and continuous improvement.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for guests.
• Adhered to strict health and safety guidelines, ensuring a safe and sanitary work environment for all staff members.
• Translation – English to Hebrew; Hebrew to English.
• Volunteer leader – basic go between for the volunteers and kibbutzniks.

FACTORY

• Maintained clean, neat, and operational facilities to serve program needs.
• Carefully packaged finished products and prepared for shipment.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.

DAIRY & FARM

• Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
• Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
• Operated various farm machinery including tractors and plows for efficient land cultivation and crop production.
• Improved access to resources for non-English speaking volunteers by translating materials and discussions into their native languages.

• Opening and closing of business.
• Stocking up bar area for the next business day and/ the next shift.
• Ordering of fresh produce for the restaurant.
• Ensuring that all staff were at work on time and that all departments were ready for the daily business.
• Ensuring that clientele were happy with the service they received and that their drinks and food were to their liking.
• Working behind the bar and operating cash register and credit card facilities for both the restaurant and the bar.
• Organized Parties for private functions.
• Would occasionally stand in for other staff members when they did not appear for work that day.
• Both Rupert Pybus (owner) and I worked shifts.

• I personally owned 3 horses and trained various others.
• Collaborated with veterinarians to develop individualized care plans for each horse, addressing specific health concerns.
• Ensured all equipment was maintained properly, prolonging its lifespan and reducing repair costs.
• Provided exceptional care for injured or ill equines by monitoring their recovery progress closely and adjusting treatment plans accordingly.
• Managed daily operations of the equine facility, ensuring a clean and safe environment for horses.
• Managed inventory effectively, minimizing waste while keeping essential supplies readily available.
• Enhanced horse health and well-being by implementing proper nutrition plans and exercise routines.
• My preferred veterinarian was Dr Ricky Wilson who specialized in both large and small animals - deceased).
• During this time I was manageress of the Bear and Barrel Pub and Restaurant and a sales representative for Bearings International.

• Represented Bearings International in the Grabouw, Vyeboom, Villiersdorp, Franschoek, Stellenbosch, Somerset West and Strand Areas.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Stayed up-to-date with industry trends to position company as market leader.
• Exceeded sales targets through effective planning and goal setting.
• Provided feedback from customers to product development team, influencing future product enhancements.
• Set and achieved company defined sales goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

BARTENDER

• Promoted to Head bar lady in charge of main bar (The Alex).
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
• Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Closed out cash register and prepared cashier report at close of business.

RECEPTIONIST

• Duties included; Bookings both telephonically and walk-ins; Frontline customer care; Check – outs; bookings for breakfast times and receiving of cash/credit card payments.
• General switchboard operations to various departments in hotel and to rooms.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.

• Teaching children and adults to ride for pleasure as well as for showing.
• Lead 3 different trail rides every Sunday.
• I would collect the money for the rides and deliver both the money and a daily report to the owner.
• My strongest point in teaching is my capability to communicate with foreigners and teaching adults.
• Check the work schedules to see which lessons I was giving and which horses were in that specific lesson.
• Match child/adult rider with a specific horse.
• SALARY: R1 500-R2 000.00p\m (commission on trail rides).

• Maintained a clean and healthy stable yard.
• Managed employees under me to clean stables, feed horses, groom horses, as well as prepare horses for trail rides.
• Assisting owner with the training of his polo-crosse ponies.
• Preparing horses for transport to the games as well as for the games.
• Ensured that all necessary tack was available for the owner at the games.
• I made sure that both horse and rider were happy and well matched for the trail rides.
• Schooled horses for trail rides as well as flat work and jumping.
• Ordering of food.
• Making appointments with vet or farrier when necessary.
• SALARY: R400.00p\m

• Cleaning stables.
• Grooming.
• Feeding.
• Paddock rotations.
• Assisting with breeding process.(watching mares during foaling season and assisting with foaling when necessary and the covering of mares by stallions)
• Weaning of the young.
• Lunging.
• Schooling horses on the flat. Schooled horses in dressage, showjumping and eventing.
• Preparing yearlings for the sales.
• Basic veterinary.
• Tack maintenance.
• Preparing horses for shows and for transport.
• SALARY: none (work was part of SANEF course as well as for riding lessons).