Madeleine Stols
Virtual Assistant
Plettenberg Bay
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 14 years of experience providing quality administrative support to clients.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Ammunition fitter and turner apprentice
Cpl
De Aar
01.2005 - 12.2007
- Theory 1&2 Dems 1 APB
- STT1
- BEO(Introduction to OHS) Foreign Ammunition Basic First Aid Mechanical 1
- Mechanical 2
- I did my basic training and then was on an apprentice for three years in the Ammunition Core
- Learning everything there is to know about the Ammunition and its weapons
- And demolishing the ones that is not serviceable and dangerous.
- Utilized welding equipment and basic tools to safely complete predetermined operations .
- Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Performed required maintenance on Ammunition and Ammunition inspection equipment to enable readiness for project use.
Team Leader
Vox Telecom
Pretoria
01.2007 - 12.2009
- Started off in support and later worked myself up to Team leader
- General support for emails and internet and account queries
- Setting up emails and Internet
- As team leader I was responsible for a desk of 12 Technicians making sure that the customers gets the support they needed if not then escalating the problem to the senior technicians.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely response to emails, voicemails and written correspondence.
- Led team of 12 members while providing exceptional customer service.
Senior Admin Clerk
Ntobi Cleaning Services
Germiston
05.2010 - 06.2020
- Debtors and Creditors
- Sourcing suppliers checking stock quantities and ordering stock
- And ensuring drivers collect if necessary
- Making sure Customer Orders are processed and goes out in time
- Invoicing
- Debits and Credits
- Entering supplier invoices into Pastel and balancing the bank
- Sending staff time sheet to the Labor Brokers
- Staff responsibilities
- Petty Cash
- Overseeing Production in the workshop and making sure the stock is packed and checking Manufacturing
- Sometimes I had to set up the batch coding machine as well
- Changing the batch codes when necessary
- Computer literacy: Microsoft Office.
Personal Assistant
Stallion Security
01.2021 - 01.2022
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Sourced and ordered office equipment and supplies.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Used discretion when handling confidential information.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Maintained appropriate filing of personal and professional documentation.
- Served as point of contact between clients and managerial staff.
- Organized and attended meetings and compiled related documents and reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Grade 12 -
Hoërskool Eldoraigne
Centurion 01.2000 - 01.2004
Skills
Master calender management
Accomplishments
- CHIEF EXECUTJVE DFNCER HOOF UITVOEREXDE BEAh\PTE
- This is to certify that
- Mrs Madeleine Stols
- ID / Passport Number: 8601170087081 Has successfully completed and passed:
- Xpress Ver.11
- Percentage achieved:93.86 %
- Assessment Serial Number: TJX00135338 Year completed:2014
- Avril Zanato Training Manager
- Certificate ID: C37835
Certification
Certified Transcription
Timeline
Certified Transcription
09-2022
Personal Assistant
Stallion Security
01.2021 - 01.2022
Senior Admin Clerk
Ntobi Cleaning Services
05.2010 - 06.2020
Team Leader
Vox Telecom
01.2007 - 12.2009
Ammunition fitter and turner apprentice
Cpl
01.2005 - 12.2007
Grade 12 -
Hoërskool Eldoraigne
01.2000 - 01.2004
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