MS Word
Madeleine Smit
Curriculum Vitae
Cape
Summary
I am a dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in travel bookings and customer engagement, I excel in creating positive client experiences and improving internal processes. My adeptness in record preparation and fostering professional relationships has consistently driven success and efficiency.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
African Safari Reservation Agent
African Safari Group
Cape Town
02.2023 - 03.2024
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Content Writer
Passion Posts
Dubai
02.2021 - 12.2023
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Performed keyword research to optimize content for SEO.
- Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Managed a diverse portfolio of clients, adapting writing style to suit their unique needs and preferences.
- Authored comprehensive guides and how-to articles, providing valuable resources for audience.
- Conducted thorough research for topics to ensure content accuracy and reliability, establishing trust with audience.
Representative Assistant/Assistant Sales Manager
Frozen Food Distributors
Cape Town
08.2016 - 06.2017
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Served as a liaison between departments, fostering collaboration on projects requiring cross-functional cooperation.
- Improved internal communication processes by creating informative newsletters or memos for distribution among staff members.
- Maintained accurate records and databases, contributing to a well-organized workplace environment.
- Managed schedules and appointments, optimizing time management for executives and team members.
- Collaborated with team members to develop strategies for improving overall productivity and performance.
- Assisted in the preparation of presentations, reports, and other documentation, ensuring accuracy and professionalism.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
Office Manager/Personal Assistant to the Chief Executive Officer
Anvil Fibreglass
Cape Town
05.2013 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Administrative Assistant of Valuations Department
Claremart Auction Group
Cape Town
09.2009 - 12.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created auction catalogues, valuations, and appraisals for upcoming auctions.
- Instructed valuators/appraisers to do movable and immovable property valuations for legal matters ie: Deceased Estates, Insolvent Estates, Company Liquidations, etc.
Education
High School Diploma -
Menlopark High School
Lynnwood, Pretoria, South Africa 01.2002 - 12.2006
Skills
Travel bookings
Hotel accomodations
Customer engagement
Record preparation
Telephone reservations
Transportation information
Software
MS Excel
Outlook Express
Pastel
Blaze CRM
Timeline
African Safari Reservation Agent
African Safari Group
02.2023 - 03.2024
Content Writer
Passion Posts
02.2021 - 12.2023
Representative Assistant/Assistant Sales Manager
Frozen Food Distributors
08.2016 - 06.2017
Office Manager/Personal Assistant to the Chief Executive Officer
Anvil Fibreglass
05.2013 - 06.2016
Administrative Assistant of Valuations Department
Claremart Auction Group
09.2009 - 12.2011
High School Diploma -
Menlopark High School
01.2002 - 12.2006
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