MADELEINE MOSTERT
Northern Cape
Summary
Focused Remote Medical Administrator with experience in medical billing software and patient record management. Supports multiple healthcare practices remotely, optimizing system usage and enhancing billing processes. Skilled in managing confidential medical administration with precision and reliability.
Overview
4
4
years of professional experience
Work History
Software Support Specialist
GoodX Software
Northern Cape
08.2023 - Current
- Software Support Specialist / Remote Medical Practice Support
- Managed and supported 60+ client accounts remotely, enhancing system usage and minimizing errors
- Contributed to reducing issue resolution times by up to 65% through efficient troubleshooting and guidance
- Provided remote administrative and billing support to medical practices utilizing GoodX medical software, streamlining processes for improved service delivery
- Assisted practices with billing workflows, patient records, and account-related queries, ensuring timely and accurate information management
- Facilitated routine administrative operations to ensure smooth practice functioning. within a medical practice environment
- Communicate professionally with healthcare staff while maintaining strict confidentiality standards
Waitress
Orania Oewerrestaurant
Northern Cape
11.2021 - 01.2024
- Provided professional, client-focused service in fast-paced environment to enhance customer experience
- Facilitated customer satisfaction through prompt and friendly service, contributing to positive dining experiences
- Coordinated multiple tasks efficiently, ensuring accuracy and attention to detail in service delivery
Retail Manager
Orania Uitrusters
Northern Cape
04.2022 - 08.2023
- Retail Manager
- Managed daily administrative operations, ensuring accurate records, effective stock control, and seamless staff coordination
- Handled customer accounts and queries, maintaining high accuracy in documentation to enhance customer satisfaction
- Oversaw staff scheduling and onboarding, facilitating clear internal communication to support team cohesion
- Maintained organized systems and processes to ensure smooth daily operations
Gymnastics Coach
Oranjerivier Gymnastics Club
- Developed tailored training programs and structured progressions, enhancing student performance and technical skill development.
- Fostered discipline, patience, and adaptability, creating a positive learning environment that empowered students to achieve their full potential.
- Mentored aspiring gymnasts and developed structured training programs, promoting athletic excellence at Oranjerivier Gymnastics Club.
Education
Bachelor's Degree - Matric (IEB Curriculum)
CVO Orania
Northern Cape, South AfricaWorkflow Specialist - Operations Management & Supervision
Asana
Verified Certificate - Google Cloud Computing
edX
South AfricaVerified Certificate - Technical Support Basics
edX
South AfricaDigital Marketing Course -
IPS Blueprint
South AfricaExcel Intermediate Course -
edX
South AfricaSkills
- Medical Practice Administration
- Patient Records & Billing Support
- Medical Software Systems (GoodX)
- Remote Administrative Support
- Claims, Invoicing & Account Queries
- Client & Patient Communication
- Appointment & Workflow Coordination
- Confidentiality & Attention to Detail
- Client Success & Customer Satisfaction
- Business Process Optimization
- Technical Troubleshooting & Software Support
- Leadership & Team Collaboration
- Client Support Tools
- Productivity Suites
- Process Optimization & Multitasking
- Problem-Solving & Troubleshooting
- Client-Centric Mindset & Communication
- Adaptability & Quick Learning
- Time Management & Organization
- Remote Work & Project Coordination
Websites
References
- Bennie Hoffman, Owner, Orania Uitrusters, 072 326 4316
- Michelle, Head Gymnastics Coach, Oranjerivier Gymnastics Club, 072 550 8462
Software And Technical Skills
- Client Support Tools - GoodX, Odoo, Anydesk, Teamviewer, Zoom, Microsoft Teams
- Business & Financial Tools - Microsoft Excel, Google Sheets
- Project & Process Management - Asana, Zero, Sage (Pastel)
- Productivity Suites - Microsoft Office (Word, PowerPoint, Outlook), Google Workspace
Languages
Afrikaans
First Language
English
Proficient
C2
Timeline
Software Support Specialist
GoodX Software
08.2023 - Current
Retail Manager
Orania Uitrusters
04.2022 - 08.2023
Waitress
Orania Oewerrestaurant
11.2021 - 01.2024
Gymnastics Coach
Oranjerivier Gymnastics Club
Bachelor's Degree - Matric (IEB Curriculum)
CVO Orania
Workflow Specialist - Operations Management & Supervision
Asana
Verified Certificate - Google Cloud Computing
edX
Verified Certificate - Technical Support Basics
edX
Digital Marketing Course -
IPS Blueprint
Excel Intermediate Course -
edX