Microsoft Word, Excel, Power Point
Madelein Smit
OFFICE ADMINISTRATOR / LEARNING AND DEVELOPMENT COORDINAOR
East Rand Johannesburg
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Personable Office Administrator with 30 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Dr. L.M. Smit
01.2003 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Office Administrative Assistant/Learning and Development Coordinator
Motus Mercedes-Benz Bedfordview
01.2001 - 11.2025
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Tested all training software and hardware prior to commencing training programs.
- Created in-depth training manual for all employees.
- Coordinated and prioritized required training courses for apprentices/ employees.
- Manage calendars, handle correspondence, maintain records, and assist with general office tasks.
- Schedule, organize, and support both online and face-to-face training sessions, ensuring all materials, rooms, jor virtual links are prepared.
Secretary to 5 Managers
Sasol Coal
01.1998 - 12.2000
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Secretarial
Technical College - National Certificate Secretarial (N5)
Germiston, South Africa12-1992
High School Diploma -
High School Elsburg
Germiston, South Africa 04.2001 -
Skills
Effective time management
Flexible problem-solving
Effective communication skills
Effective administrative support
Analytical problem-solving
Effective interpersonal communication
Detail-oriented approach
Effective multitasking
Client support
Timeline
Medical Receptionist
Dr. L.M. Smit
01.2003 - Current
High School Diploma -
High School Elsburg
04.2001 -
Office Administrative Assistant/Learning and Development Coordinator
Motus Mercedes-Benz Bedfordview
01.2001 - 11.2025
Secretary to 5 Managers
Sasol Coal
01.1998 - 12.2000
Secretarial
Technical College - National Certificate Secretarial (N5)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Track record of 24 years at Motus Mercedes-Benz
Work Preference
Work Type
Full TimeImportant To Me
Personal development programsCareer advancementQuote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Software
GoodX
Outlook
Google Chrome
GTLS
Xentry
Languages
English
Advanced (C1)
Afrikaans
Bilingual or Proficient (C2)
Interests
Outdoor live
Racing
Reading