Sport (Provincial and Springbok colors in various sports); Ironman 7030
Madelé Klingenberg
Industrial Psychologist | Organisational Effectiveness | Advisory Board Member | Executive Coach
Centurion
Summary
Experienced professional with over 15 years in the human capital field across various industries. Passionate about unlocking the potential of individuals, teams, and organizations to drive effectiveness and transformation. Bring a wealth of knowledge and expertise to deliver impactful change and growth. Specializing in culture, employee experience and engagement, talent, change, and optimization.
Overview
20
20
years of professional experience
Work History
Head Organizational Effectiveness
Momentum Group, Momentum Retail
06.2021 - Current
- Support business with cascading strategy, and co-design People strategy with translation into OKR's to support the business strategy execution.
- Lead Business Culture practice to enable strategy execution. Design Culture journey with key stakeholder buy in, design TTT to enable HC in their partnership role. Integrate tools to enable a holistic culture journey and ultimately improve the employee experience.
- Build culture platform and co design blended learning to influence the employee experience on the culture journey.
- Design a measurement tool + rythm to track culture journey execution.
- Design process to integrate Culture and purpose work into individual KPI's to ensure maximium adoption and transformation.
- Manage a informal culture influencer group, that represent business from various levels to influence culture daily.
- Lead employee listening strategy to use the employee voice in adapting approaches and improving the employee experience.
- Research and supply fit for purpose best practice to influence future world of work and ensure enablement of HC partners.
- Facilitate different employment types and enhancing our EVP to suit different needs (At office; Remote; Hybrid).
- Lead Business Talent management practice.
- Established and Lead Talent forum.
- Graft Talent strategy based on BU Strategy.
- Analyze and integrate talent data to inform key strategic people decisions.
- Design and execute a emerging talent development program to meet board commitments and strategic business needs.
- Design and delivery of a digital onboarding solution for a business area, prior to covid- which could be scaled with the bigger demand.
- Enable HC Partners on Change methodology and best practice.
- Act as SME on various projects across the business to optimise HC Value chain and ultimitely the employee experience.
- Self-motivated, with a strong sense of personal responsibility.
- Executive and Leader coaching.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
Head Human Capital
Momentum Metropolitan Group
07.2018 - 05.2021
- Support business unit with developing a strategy and aligning a people strategy to support execution.
- Facilitate planning sessions in line with strategy.
- Lead and Manage the implementation of the full HC value chain.
- Collaborate and partner with HC function on service delivery, SLA and optimization to realize business strategy.
- Facilitate adoption and implementation of an integrated Performance management approach.
- Facilitate the cascade of KPI’s to different levels.
- Enabling HR and Line managers on their role in the Performance Management process.
- Define and implement a culture and leadership journey to enable business outcomes.
- Cascade culture and leadership approach to all levels with different approaches to ensure adoption.
- Assessing leaders to determine strengths and development areas; Facilitate team sessions.
- Contiguously investigating new technology and tools to optimize work and service delivery effectiveness.
- Analysis of operational structure against a new operating model.
- Role clarity and mapping to competency model.
- Manage change for business strategy and projects implementation.
- Executive and Leader coaching.
- Establish forums to improve engagement and overall collaboration between functions.
- Leadeing HC team and unlocking potential and delivery experience.
- Establish and drive a value based team culture.
- Involved in new remuneration model design in line with strategic outcomes
Part Time Lecturer Honors IOP Students
University of Pretoria
01.2019 - 12.2022
- Design and delivery of honors module
- Top rated Honors module by students
- Integrated the eco system to give students access to industry professionals and external perspectives
- Community service module that benefited sociaty in multiple ways
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
Manager Human Capital Consulting
Deloitte Consulting
07.2016 - 06.2018
- Analyze clients current Human capital practice vs Best practice. Maturity mapping.
- Design solutions to optimize ways of work.
- Design and implement a integrated Performance management approach to achieve strtagey outcomes for a 17000 size employer
- Upskilling HR and Line managers on the Performance Management process.
- Analyze current culture and define desired culture to achieve business objectives.
- Design and implement custom Leadership development approach to address operational and team effectiveness.
- Training Team Leaders on their role in leadership development.
- Coaching Senior Leaders to bridge behavioral gaps for operational improvement; Tracking effectiveness of leadership development.
- Analyzing current Human Capital environment and the current use of technology and optimized processes for effectiveness.
- Facilitating change management process to ensure adoption of technology and change in ways of work.
- Design, development and delivery of blended learning material.
- Strategic leadership development and coaching.
- Facilitate workshop to empower clients to sustain changes.
- Coach executive and leaders to achieve optimal results.
- Build effective relationships to maintain good client relationships.
- Africa Deloitte millennial council member.
- Facilitating in-house Deloitte training and development.
- Certified Business Chemistry practitioner.
- Certified 4.0 Scrum master.
Senior Business Partner
Exxaro Resources Limited
01.2012 - 06.2016
- Progessed from Intern, to HC Practitioner, HC Business partner and Senior business partner in timefram at Exxaro
- Joined the Exxaro professional in training (PIT) program in 2012. Co designed the IOP internship program and registered it at the HPCSA for future IOP PIT. Exposure to the full HC Value chain
- Appointment into HC Practitioner role- servicing a business unit with all HC administratetive needs (Hire to Retire)
- Appointment into HC Business partner role- Relocated to companies flagship mine and looked after the core business clients as a business partner, leading a HC capital team of 4. (HC Value chain for 1500 emlpoyees)
- Appointment into Senior HC Business partner role- Strategically partnersing with business. Managing Leadership and culture, talent across Unit (3500 employees) 8 people in team
Independent Consultant
Experiential technologies
01.2011 - 12.2011
Project manager
ACUHO-I
01.2011 - 12.2011
Sales consultant
Best Clothing
01.2009 - 12.2011
Drama School owner
MN Drama School
01.2006 - 12.2011
Monitor Tuks Res/ Mentor student leadership
TUKS RES
01.2011 - 01.2011
Marketer
ASTRA Marketing
01.2010 - 12.2010
Waitress
DROS Restaurant
01.2006 - 12.2007
Skills
Culture and Employee Experience
Change Management
Employee engagement
Relationship building and influence
Talent Management
Analyzing data/ reporting
Training development and facilitation
HR ops strategic management
Leadership skills
Innovation and creativity
Planning and organizing (Project management)
Education
MCom Industrial Psychology, University of Pretoria, 2013
Bcom Honours Human resources management, University of Pretoria, 2011
Bcom Human resources management, University of Pretoria, 2010
Highschool Warmbaths, 2006
Training Courses and certifications
- Enneagram Certification
- Outward Performance Certification
- Neurozone Advanced Coaching
- Neurozone Resilience tool certification
- Hogan suite certification
- Strengths coach
- CPP certification
- EQI 2.0 certification
- Business Chemistry Deloitte University Belgium
- Certified 4.0 Scrum Master
- Be a Manager Deloitte University
- Self-leadership
- PPM (People Performance Process)
- Excel advanced
- Power point advanced
- Business English
- Labour relations advanced
- HBDI Certification
- Train the trainer
- LPCAT
- Certified Talent Acquisition Specialist (Boston- HCI-)
- Diversity management
- Appreciative inquiry
- OHFB (Organization Human Factor Benchmark) Certification
- Corporate Governance and Ethics
- Absenteeism Management course
- Mentorship and protégé training
- Innovative Shift works management
- Experiential learning facilitator cert (TBI)
- Senior leadership development course
- Coaching: Manager as Coach (certificate)
- Flawless Consulting
- Certified Change practitioner (Prosci)
Accomplishments
- Culture Journey design, development and delivery in line with strategy
- Emerging Talent program design to meet transformational needs
- Recognition program design, development and delivery in line with new strategy
- Momentum Excellence project winner
- University of Pretoria Advisory board(2018- current)
- Running development leg in Olievenhoutbosch and Thembisa (2020)
- SIOPSA Executive Committee (2017-2019)
- Deloitte Africa Millennial Council (2017)
- Facilitating internal training Deloitte
- Business Chemistry training (Belgium)
- Design and implementation of leadership development program for global firm (Deloitte)
- Project BIGG selected as Project Manager Exxaro 2015 (International exposure) (Australia and America)
- Golden Key International Honour Society Member
- Hosting Youth week (KZN- Vryheid) (2012-2017)
- Invited to present at the SAIMM conference (2014)
- Abe Bailey Trust holder finalist (2011)
- Student Parliament University of Pretoria (2010/2011)
- Chairperson/Primaria House committee Tuks Res(2009/2010)
- HR committee TUKS (2008 and 2010)
- Recidence advisory board (2010)
- Acoho-I conference- chosen to represent Tuks Residences (2010)
- House committee – 1st year guardian Tuks Res (2008 /2009)
- Head-girl (chairperson), (2002; 2006)
- ATKV Leadership development camp (2001; 2005)
Interests
Golf; Running; Tennis
Piano; Guitar; Worship band vocalist
Art; Nature; Travel; Gardening
My Belief and Value system is my guiding light, and my family including my husband and 2 beautiful daughters my pride and joy!
References
- Frik Snyman, Previous Leader, 0827753693
- John Brodie, Previous Leader, 0834005090
Timeline
Head Organizational Effectiveness
Momentum Group, Momentum Retail
06.2021 - Current
Part Time Lecturer Honors IOP Students
University of Pretoria
01.2019 - 12.2022
Head Human Capital
Momentum Metropolitan Group
07.2018 - 05.2021
Manager Human Capital Consulting
Deloitte Consulting
07.2016 - 06.2018
Senior Business Partner
Exxaro Resources Limited
01.2012 - 06.2016
Independent Consultant
Experiential technologies
01.2011 - 12.2011
Project manager
ACUHO-I
01.2011 - 12.2011
Monitor Tuks Res/ Mentor student leadership
TUKS RES
01.2011 - 01.2011
Marketer
ASTRA Marketing
01.2010 - 12.2010
Sales consultant
Best Clothing
01.2009 - 12.2011
Drama School owner
MN Drama School
01.2006 - 12.2011
Waitress
DROS Restaurant
01.2006 - 12.2007