Madalein Labuschagne
Bachelor Of Consumer Science In Hospitality Management
Vanderbijlpark
Summary
I am a hardworking, dependable and enthusiastic person. I work equally well whether I am part of a team or as an individual.
I enjoy learning new skills and build upon those I already possess. I take pride in everything I do, and always work to the best of my abilities.
I really enjoyed working at Total Petroport Panorama but had to resign as we as family moved to Vanderbijlpark.
With that said I am willing and able to learn new skills and always try to find the right type of motivation to keep myself and the people around me positive.
I enjoy having fun outdoors as well as socializing and spending time with friends and family.
I have a lot to offer and hope to be given the opportunity to show this.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Owner
Cherry Whipped cupcakes
1 2011 - Current
- Baking cakes and cupcakes for weddings, birthday parties, and other functions.
- This is my own business that I do after hours
Manager
Total Petroport Panorama
2 2011 - 11.2021
- Manager of the bonjour (shop) and cafe bonjour (kitchen)
- Overall manager of the shop as well as the kitchen.
- Stock control
- Training old and new employees
- Month end for cafe bonjour
- Capturing invoices
- Quality control of the shop and cafe bonjour (kitchen area)
- Development of new products for cafe bonjour.
- Monthly promotions for the shop and Cafe bonjour.
- Overall neatness of the shop and cafe bonjour-kitchen, fridges, serving areas and pay points
- Stock rotation.
- Ensuring that receiving is done in the right manner.
- Dealing with representatives of all the different suppliers including companies like ABI, Super group, Blue marine, Modern Packaging and many more.
- Social media page- managing page and responding to customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Social media marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees
Function Coordinator (during Studies)
University of Pretoria, Department of Consumer Science
10.2009 - 12.2010
- Function management & co-ordination for various events and functions during my studies at the University of Pretoria
- Main subjects included:
- Foods
- Culinary Arts
- Foodservice Management
- Food & Beverage Management
- Events Management
- Restaurant management
- Recipe Development & standardisation
- Entrepreneurship
- Business Management (supply chain management)
- Cultural Eating Patterns
- Nutrition
- Microbiology
- Interior design
- Large scale planning and preparation
- Tourism management
- Labour relations
Liquor Distributor (during Studies)
RGBC and Edward & Snell
12.2007 - 1 2010
- Promotional work in the liquor and beverage industry.
- This was a student job that I did to pay for my studies
Manager (during Studies)
Aanmani Rose guesthouse
01.2009 - 12.2009
- Manager of the guesthouse, including checking in and out of guests, cooking and serving guests, invoicing and payments, management of staff, housekeeping, bookings, answering email enquiries and purchasing stock
- Catering for corporate functions.
- This was during my studies to get my practical hours in the industry
Manager (during Studies)
Department of Consumer Science, University of Pretoria
06.2009 - 10.2009
- Management of Snacks tuck shop.
- This was during my studies to get my practical hours in the industry
Education
Bachelor of Science - Consumer Science in Hospitality Management
University of Pretoria
Pretoria, South Africa 01.2007 - 04.2013
Skills
- People Skills
- Fluent in Afrikaans and English
- Computer Skills
- MS Office Program's such as Excel, PowerPoint, MS Word, Outlook and Internet Explorer
- Business Management
- Customer Relations
- Budget Administration
- Client Service
- Staff Management
- Cost Reduction
- Staff hiring
- Decision-Making
- Problem-solving abilities
- Customer Service
- Team Leadership
- Staff training/development
Personal Information
Marital status: Married
Children: 2
Race: White
Citizen: South african
Age: 37
Gender: Female
ID: 8712220430088
Timeline
Function Coordinator (during Studies)
University of Pretoria, Department of Consumer Science
10.2009 - 12.2010
Manager (during Studies)
Department of Consumer Science, University of Pretoria
06.2009 - 10.2009
Manager (during Studies)
Aanmani Rose guesthouse
01.2009 - 12.2009
Liquor Distributor (during Studies)
RGBC and Edward & Snell
12.2007 - 1 2010
Bachelor of Science - Consumer Science in Hospitality Management
University of Pretoria
01.2007 - 04.2013
Owner
Cherry Whipped cupcakes
1 2011 - Current
Manager
Total Petroport Panorama
2 2011 - 11.2021
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