Mackenzie Phillips

• Partnered with other Customer Liaison Officers to provide consistent support during peak periods.
• Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
• Proactively identified potential issues affecting the customer experience and advocated for necessary changes internally.
• Maintained up-to-date knowledge of product and service changes.

Termination, extension and creation of access for permanent and contractor staff as per HR process

Printing of access cards & ensuring all credentials are correct

Ensure all security policies and processes are followed and adhered to at all times

Greens'cool daycare administrator, capturing of parents and children's details on database ensuring that fingerprints and details are linked to the access cards to keep record of scan-ins as per security protocol

• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Issuing of Visitor cards to monitor daily access control.

• Assisted with onboarding new clients and securing paperwork completion.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained visitor log for entering and leaving facility for security purposes.
• Balancing of all inhouse accounts on Opera System
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Confirmed appointments, communicated with clients, and updated client records.

• Provided valuable input during team meetings for continuous improvement of front desk policies and procedures.
• Assisted guests with special requests, ensuring a personalized and memorable stay.
• Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
• Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Generated new leads through networking and attending industry events.
• Used customer insights to develop innovative sales strategies to increase sales.
• Retained consistent client base by conducting market research to develop brand strategy.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.