Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Macduran Makgabo
Customer Service Representative
Pageview,Johannesburg
Summary
Overview
16
years of professional experience
3
Certifications
3
Languages
Work History
MTNJohannesburg
Customer Service Consultant
01.2022 - 01.2024
Job overview
- Answered questions and inquiries, troubleshooted issues, entered customer data into the Siebel system, handled complaints.
AegisJohannesburg
Customer Service Consultant
12.2019 - 12.2021
Job overview
- Supported customer needs, responded to customer requests, maintained customer happiness, compiled customer feedback.
First National BankJohannesburg
Online Banking Consultant
01.2016 - 11.2019
Job overview
- Managed monetary transactions, supported clients with business analysis, provided outstanding service, collaborated with individuals and families.
Merchants (Vodacom)Johannesburg
Senior Consultant
04.2011 - 12.2015
Job overview
- Troubleshot issues, collaborated with clients, implemented company policies, contributed to continuous improvement.
Webhelp-SAJohannesburg
Customer Service Consultant
03.2008 - 03.2011
Job overview
- Utilized databases, handled diverse range of customer service requirements, answered calls and emails, resolved customer issues.
Education
Boston Business College
Certificate from Computer Clerk
University Overview
Certificate from Grade 12 - B.B Myataza Secondary School
University Overview
Alison Courses (Short Course)
Diploma from Customer Service
University Overview
Skills
Problem solving skillsundefined
Accomplishments
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
Flight Training Program, Vodacom Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offPaid sick leaveFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Diploma in Customer Service certificate (Short Course)
06-2023
Customer Service Consultant
MTN
01.2022 - 01.2024
Customer Service Consultant
Aegis
12.2019 - 12.2021
Flight Training Program, Vodacom Certificate
10-2016
Online Banking Consultant
First National Bank
01.2016 - 11.2019
Senior Consultant
Merchants (Vodacom)
04.2011 - 12.2015
Customer Service Consultant
Webhelp-SA
03.2008 - 03.2011
Computer clerk certificate
12-2003
Boston Business College
Certificate from Computer Clerk
05.2003
Certificate from Grade 12 - B.B Myataza Secondary School
05.2001
Alison Courses (Short Course)
Diploma from Customer Service
05.2023
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