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MACDONALD MAERMAN
RETAIL STORE MANAGER
Edenvale
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Store Manager
PICK N PAY (AJP GROUP)
12.2021 - Current
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Interacted well with customers to build connections and nurture relationships
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Approved regular payroll submissions for employees
- Completed point of sale opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Supervised guests at front counter, answering questions regarding products
- Managed inventory control, cash control, and store opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Developed and implemented successful staff incentive programs to motivate employees
- Assisted with hiring, training and mentoring new staff members
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Raised property accuracy and accountability by creating new automated tracking method
- Assisted in recruiting, hiring and training of team members
- Reported issues to higher management with great detail
- Trained and guided team members to maintain high productivity and performance metrics
- Managed purchasing, sales, marketing and customer account operations efficiently
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Rotated merchandise and displays to feature new products and promotions
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
Branch Manager
Boxer Superstores Head Office
04.2013 - 07.2020
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Engaged employees in business processes with positive motivational techniques
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Launched new training program to boost employee skills and staff retention rate
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Implemented service improvements to enhance sales cycle
- Forecasted trends and recommended improvements based on financial risk analyses
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
- Consulted customers to boost product sales and services
- Generated financial and operational reports to assist management with business strategy
- Compiled database of loan applicants' credit histories, financial statements and other financial information
- Boosted sales and customer loyalty through incentive programs
- Submitted loan applications to underwriter for verification and recommendation
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Complied with regulatory guidelines and requirements
- Resolved various issues impacting sales management and business operations
- Examined customer loan applications for loan approvals and denials
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Conducted financial due diligence on potential investments and acquisitions
- Evaluated and negotiated contracts to procure favorable financial terms
- Utilized financial software to prepare consolidated financial statements
- Developed strategic plans for day-to-day financial operations
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Complied with established internal controls and policies
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Designed and maintained financial models to identify and measure risks
- Improved overall financial reporting by streamlining control processes and reporting structures
- Created financial dashboards to provide insights into key performance indicators
- Supported financial director with special projects and additional job duties
- Analyzed business processes to identify cost savings and operational efficiencies
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Created and managed financial models to evaluate corporate investments and acquisitions
- Established and checked coding procedures, monitored reports and updated internal files
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Collaborated with C-level executives and stakeholders to develop long-term financial plans
- Prepared internal and regulatory financial reports, balance sheets and income statements
Education
Some College (No Degree) - Accounting And Finance
Boston City Campus
Germiston, South Africa 02.2024 - Current
High School Diploma -
ST ANTHONYS COLLAGE
REIGERPARK 01.2008 - 01.2010
Skills
Opening and closing procedures
undefinedSoftware
Arch
Bomm
Certification
Pricing clerk (boxer superstores)
Timeline
Some College (No Degree) - Accounting And Finance
Boston City Campus
02.2024 - Current
Safety, health and environmental SHE (shesha managment serviced )
07-2023
Conduct and investigation into work place SHE
09-2022
Store Manager
PICK N PAY (AJP GROUP)
12.2021 - Current
Branch Manager
Boxer Superstores Head Office
04.2013 - 07.2020
Pricing clerk (boxer superstores)
01-2013
High School Diploma -
ST ANTHONYS COLLAGE
01.2008 - 01.2010
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