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MACDONALD MAERMAN
RETAIL STORE MANAGER
Edenvale
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Store Manager
PICK N PAY (AJP GROUP)
12.2021 - Current
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Interacted well with customers to build connections and nurture relationships
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Approved regular payroll submissions for employees
- Completed point of sale opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Supervised guests at front counter, answering questions regarding products
- Managed inventory control, cash control, and store opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Developed and implemented successful staff incentive programs to motivate employees
- Assisted with hiring, training and mentoring new staff members
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Raised property accuracy and accountability by creating new automated tracking method
- Assisted in recruiting, hiring and training of team members
- Reported issues to higher management with great detail
- Trained and guided team members to maintain high productivity and performance metrics
- Managed purchasing, sales, marketing and customer account operations efficiently
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Rotated merchandise and displays to feature new products and promotions
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
Branch Manager
Boxer Superstores Head Office
04.2013 - 07.2020
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Engaged employees in business processes with positive motivational techniques
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Launched new training program to boost employee skills and staff retention rate
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Implemented service improvements to enhance sales cycle
- Forecasted trends and recommended improvements based on financial risk analyses
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
- Consulted customers to boost product sales and services
- Generated financial and operational reports to assist management with business strategy
- Compiled database of loan applicants' credit histories, financial statements and other financial information
- Boosted sales and customer loyalty through incentive programs
- Submitted loan applications to underwriter for verification and recommendation
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Complied with regulatory guidelines and requirements
- Resolved various issues impacting sales management and business operations
- Examined customer loan applications for loan approvals and denials
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Conducted financial due diligence on potential investments and acquisitions
- Evaluated and negotiated contracts to procure favorable financial terms
- Utilized financial software to prepare consolidated financial statements
- Developed strategic plans for day-to-day financial operations
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Complied with established internal controls and policies
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Designed and maintained financial models to identify and measure risks
- Improved overall financial reporting by streamlining control processes and reporting structures
- Created financial dashboards to provide insights into key performance indicators
- Supported financial director with special projects and additional job duties
- Analyzed business processes to identify cost savings and operational efficiencies
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Created and managed financial models to evaluate corporate investments and acquisitions
- Established and checked coding procedures, monitored reports and updated internal files
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Collaborated with C-level executives and stakeholders to develop long-term financial plans
- Prepared internal and regulatory financial reports, balance sheets and income statements
Education
Some College (No Degree) - Accounting And Finance
Boston City Campus
Germiston, South Africa 02.2024 - Current
High School Diploma -
ST ANTHONYS COLLAGE
REIGERPARK 01.2008 - 01.2010
Skills
Opening and closing procedures
Loss Prevention
Retail Inventory Management
Operations Management
POS Systems
Promotional planning
Risk Management
Recruiting and Hiring
Friendly and Positive
Customer Service
Customer Relations
Team Building and Leadership
Merchandise planning
Opening and closing procedures
Staff Supervision
Software
Arch
Bomm
Certification
Pricing clerk (boxer superstores)
Timeline
Some College (No Degree) - Accounting And Finance
Boston City Campus
02.2024 - Current
Safety, health and environmental SHE (shesha managment serviced )
07-2023
Conduct and investigation into work place SHE
09-2022
Store Manager
PICK N PAY (AJP GROUP)
12.2021 - Current
Branch Manager
Boxer Superstores Head Office
04.2013 - 07.2020
Pricing clerk (boxer superstores)
01-2013
High School Diploma -
ST ANTHONYS COLLAGE
01.2008 - 01.2010