Mabhoko Johannes Rangwanasha
Alexandra
Summary
I am a highly organized, results-driven professional with a passion for continuous improvement and operational efficiency.
Overview
20
20
years of professional experience
Work History
Credit Control
Afcho Property
11.2020 - Current
- Actively pursuing outstanding debts through various methods, including phone calls, letters, and potentially legal action
- Addressing client billing and utility queries promptly and efficiently.
- Building and maintaining positive relationships with debtors while enforcing payment obligations
- Posting and allocating receipts.
- Ensuring credit & debit notes are passed promptly.
Quality Assurance Analyst
African Bank
07.2011 - 01.2017
- Assess agents performance and behavior during the operational process
- Daily live monitoring of calls done by consultants for improved customer service experience
- Preform side by side coaching while consultants are on calls for first hand resolution on queries.
- Conduct Calibration sessions to inform other core departments on what constitute a quality call
- Conduct training sessions on how to improve and meet company standards
- Evaluate calls and provide feedbacks on enhancing the quality of the calls.
- Identify the calls failing to meet predefined standards and get the root cause
- Give recommendations to managers on what steps needs to follow
- Monitoring random calls to improve quality, minimize errors and track operative performance
- Reviewing the performance of staff, identifying training needs and planning training sessions
- Provide analytical report and suggestions to operations and senior management on how to improve customer experience
- Critically analyses customer’s feedback from call interactions with consultants
- Reason for leaving: To Pursue Person Business Interests
Credit Control
Vodacom SA
05.2010 - 06.2011
- Reconciled contributions raised to payments received at member level
- Collected all outstanding monies owed and analyzed the debtors age analysis to effectively manage debtors book
- Report to management on outstanding issues and inform them early of potential debtor’s problems.
- Cash Allocation, of payments by clients, Passing Credit and Debit Notes for clients
- Recording and monitoring of payments received
- Responsible for suspending of services on all accounts in arrears
- Performing credit checks and preparing payment plans for client’s
- Assist with credit vetting
Credit Control
CellC
04.2009 - 04.2010
- Reconcile accounts
- Credit analyst
- Relegate accounts to attorneys
- Making further arrangements
- Resolving queries
- Data capturing
- Allocations of cash payments from Suspense account to client’s account.
- Reason for leaving: One Year Contract Ended
Home Loans Consultant
Nedbank
03.2008 - 03.2009
- Effective Handling of inbound and outbound calls.
- Making arrangements for feature payments
- Analyzing customer’s financial situations
- Reaching targets and maintaining consistency.
- Handling all queries for home loans administration
- Assist in month to month working plan
- Make projections for monthly targets
- Resolution of in Branch queries
- Reason for leaving: Contract Ended
Collections Specialist
MBD Attorneys
03.2005 - 02.2008
- Effective Handling of inbound and outbound calls for Collections
- Resolving customers queries and insuring that satisfaction is reached
- Making arrangements for feature payments
- Tracing of information through systems as yellow p, itc
- Analyzing customer’s financial situations
- Rehabilitation of arrear accounts
- Reaching targets and maintaining consistency.
- Provide support to management by monitoring daily stats
- Liaison with administrators for confirmation of administration
- Reason for leaving: Growth and Development
Education
grade 12 - English, Afrikaans, Economics, Sepedi, Accounting, Business Economics, Mathematics
Lebowakgomo Senior Secondary School
Skills
- Credit control
- Debt recovery
- Analytical skills
- Quality assessment
- Compliance
- Property administration
- Utility management
- Financial allocations
- Communication
- Problem-solving
- Conflict-resolution
- Organizational skills
- Results-driven
- Continuous improvement
- Operational efficiency
Languages
English
Sepedi
Afrikaans
Personal Information
- ID Number: 8110025884080
- ID Number: 811002 5884 080
- Date of Birth: 2 October 1981
- Nationality: South African
- Marital Status: Single
Internal Training And Courses Completed
- FICA (Financial Intelligence Centre Act)
- OCHS (Occupational Health and Safety)
- NCA (National Credit Act)
- Consumer Protection Act
- Business Management Course
- Leadership Course
- FAIS compliant
Timeline
Credit Control
Afcho Property
11.2020 - Current
Quality Assurance Analyst
African Bank
07.2011 - 01.2017
Credit Control
Vodacom SA
05.2010 - 06.2011
Credit Control
CellC
04.2009 - 04.2010
Home Loans Consultant
Nedbank
03.2008 - 03.2009
Collections Specialist
MBD Attorneys
03.2005 - 02.2008
grade 12 - English, Afrikaans, Economics, Sepedi, Accounting, Business Economics, Mathematics
Lebowakgomo Senior Secondary School