MABEL SIBONGILE ZULU

Creating quotes for installation, inspections and repairs

Create and convert (Sage) quotes for installation, inspections and repairs

Invoicing of installation, inspections and repairs

Distribute soft copies of invoices and job reports, save scanned originals and file and hard copies

Do stock transfers between warehouse

Updating and maintaining information on customer portals APMT portal

Create service certificates for completed jobs

Create purchase orders and for stock items, consumables

Update installation and service databases

Follow up on go to the go aheads quoting that was sent to customers

Monthly planning of inspections and services for allocated areas

• Oversees the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment for Man on site jobs & parts supply.
• Inventory control & audit Customer Support.
• Acts as direct-point-of-contact for customer to resolve order processing, scheduling, and shipping queries to ensure an overall positive customer experience.
• Provides consultative, order life cycle information to customers (lead time, availability, minor technical aid), making recommendations and providing guidance.
• Order Processing - manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
• Approve the leave days for the team, monitor the attendance & assign the stand in/replacement on their leave days.
• Checking & approving service reports on CRM
• Managing a team of 18 technicians & 1 stores (based at client’s sites)
• Replenishing the stock for the stores
• Allocating technicians to jobs/sites
• Initiating Stock transfer request from main warehouse to the stores
• Monitor Stock levels according to the weekly Stock counts performed.
• Open the jobs & do the service call management on SAP
• Issuing the pick slips to the main warehouse
• Job costing (on SAP)
• Requesting purchase orders from clients before dispatching the technicians
• Developing, managing, and maintaining a positive relationship with the clients (Mining companies)
• Attention to detail Customer service Technical/engineering skill Hard worker
• Sending invoices to the clients
• Liaise with safety dept to make sure the technicians go for their medical & inductions at the mines.
• Preparing the quotes and sales orders on SAP
• Scheduling the Collision avoidance system & Proximity avoidance system installations & maintenance
• Liaise with procurement department regarding the parts replenishment at the stores (client site) If there is no stock at main warehouse.

• Conclude accurate job costing.
• Correct and timeous job opening and closing
• Effective time keeping of all workshop activities.
• Provide customer feedback on vehicle repair/maintenance status.
• Upsell parts and services and positively contribute to the profitability of the Workshop.
• Apply workshop policies and procedures in the scope of work.
• Ensure customer satisfaction on all services and or repair related issue Through courteous and polite customer interaction.
• Update maintenance & service schedules.
• Liaise with suppliers regarding purchase requirements as deemed necessary
• Accurate and effectively supplying quotes.
• Creating time sheets for wage employees
• Submitting of wages to payroll

• Booking in cars for service
• Ensuring appointments are convenient for the customer and the Department.
• Identify customer requirements and supply an accurate inclusive costing
• Produce accurate job cards using automate
• Creating invoices and receipting using automate
• Filing
• Writing reports
• Reconcile the cash received and invoice created.

• Preparing time sheets
• Issuing PPE
• Answer phone calls & forwarding calls to appropriate staff.
• Spreadsheet creation & management
• Maintaining the attendance register
• Attending to queries of employees
• Photocopying, scanning & faxing documents.
• Filing & retrieving mail
• Clocking trucks on & off dock
• Writing reports (Month end status report, end of shift pictures)
• Creating and maintaining purchase orders using Pastel sage evolution
• Carrying out all assigned admin duties

• Handling of incoming and outcoming correspondence
• Keep record of all correspondence received
• Handling of Complaints and queries
• Updating and maintaining the filling system
• Drawing the existing files
• Open new files & capturing
• Dealing with clients telephonically and over the counter
• Updating of weekly statistics