Mabatho Sidumo
Customer Service
Parow
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Amazon SA
Cape Town
08.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Agent (Deliveroo)
Webhelp SA
Cape Town
05.2022 - 07.2022
- Call, emails and chat handling
- Resolving customer queries relating to the restaurant and Supermarket orders
- Escalating serious food complaints.
Field Operations Officer
StatsSA (Census)
01.2022 - 03.2022
- Facilitating census Supervisors in charge of Field Workers
- Visiting Residents at the homes to conduct interviews and collect demographic data
- Obtaining pertinent data
- Signing off of Supervisors reports on data for payments.
Customer Services Advisor + Webchat Agent
Teleperfomance SA (1st Central UK campaign)
05.2021 - 12.2021
- Assist Policy Holders with amendments on car insurance policies
- Resolve general enquiries.
Financial Advisor
Old Mutual (Direct Financial Advice)
05.2019 - 11.2020
- Rendering of Financial Advice to existing and new clients
- Accredited to give advice on Risk Products as well as Investment
- Meeting weekly and monthly targets set by Sales Manager.
Sales Agent
Old Mutual (Group Scheme Division)
01.2018
- Inbound and Outbound call handling
- New applications for existing and new clients for Risk Investments and Life Cover.
Administrator
Cullinan Holdings (Springbok Atlas Charter)
01.2017
- Filling
- Minutes Taking
- Scheduling appointment.
Sales Personnel
AMPED Portable chargers
01.2016 - 12.2016
- Sales representative
- Setting up of Kiosk
- Assisting clients with any queries.
Intern
Department of Social Development
01.2013 - 11.2014
- Data Capturing
- Filling
- Receiving of NGO documentation.
Sales Agent
The Foschini Group (Telemarketing)
01.2012 - 11.2012
- Handling of new accounts
- Inbound and Outbound calls.
Education
Grade 12 - undefined
J.G Meiring High School
Skills
Sales
Problem Solving
Team Building
Decision Making
Excellent Communication
Excellent Communication
Teamwork and Collaboration
Customer Service
Continuous Improvement
Systems and software expertise
Team building
Performance Improvement
References
- Duwayne Damon’s, Amazon, Manager, 0763916328
- Marc Bruiners, WebhelpSA (Deliveroo), Team Leader, 0814913084
- Najuwa Matthews, StatsSA, Coordinator Census, 0795010263
- Mr Muhammad Deen Asaram, Teleperfomance, Team Leader, 0813106253
- Miss Priscilla Ferguson, Old Mutual (Direct Financial Advice), Sales Manager, 0782262401
- Mr Vuyolwethu Lwana, Old Mutual (Group Scheme), Sales Manager, 0617483856
- Miss Andiswa Mashiya, AMPED Portable chargers, Manager, 0762780340
- Miss Andrea Maart, Springbok Atlas, Manager, 0728691598
- Miss Noxolo Mbambo, The Foschini Group, Team Leader, 0219381911
- Mr Aubrey Flink, Department of Socila Development, Mentor, 0215971086
Timeline
Customer Service Representative
Amazon SA
08.2022 - Current
Customer Service Agent (Deliveroo)
Webhelp SA
05.2022 - 07.2022
Field Operations Officer
StatsSA (Census)
01.2022 - 03.2022
Customer Services Advisor + Webchat Agent
Teleperfomance SA (1st Central UK campaign)
05.2021 - 12.2021
Financial Advisor
Old Mutual (Direct Financial Advice)
05.2019 - 11.2020
Sales Agent
Old Mutual (Group Scheme Division)
01.2018
Administrator
Cullinan Holdings (Springbok Atlas Charter)
01.2017
Sales Personnel
AMPED Portable chargers
01.2016 - 12.2016
Intern
Department of Social Development
01.2013 - 11.2014
Sales Agent
The Foschini Group (Telemarketing)
01.2012 - 11.2012
Grade 12 - undefined
J.G Meiring High School