Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist
Mabatho Sekhoto

Mabatho Sekhoto

Receptionist
Oranjeville,Free state

Summary

Friendly Receptionist with 8 years of experience carrying out clerical and customer service tasks.Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

12
12
years of professional experience

Work History

Receptionist

Air Products SA
08.2017 - Current
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • load orders on JDE and GRN for payments

Receptionist

Lords Signature Hotel
03.2015 - 07.2017
  • Reduced incoming call response time by implementing an effective call routing system.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Waitress

Lords Signature
01.2012 - 02.2015
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Education

Combined First Aid Level 1&2

Nosa College
Vanderbijlpark
2023

Basic Firefighting

Nosa College
Vanderbijlpark
2022

Higher Certificate in Business Administration

Richfield Business College
Distance
04.2001 -

Computerized Cashier

Saint Igneous College
Vereeniging
04.2001 -

Skills

    Clerical Support

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Additional Information

Reference

Line Mananger

Chris Schoeman

016 986 8524

Reference

Makgotso Moloi

Training Coordinator

016 986 8515

Timeline

Receptionist

Air Products SA
08.2017 - Current

Receptionist

Lords Signature Hotel
03.2015 - 07.2017

Waitress

Lords Signature
01.2012 - 02.2015

Higher Certificate in Business Administration

Richfield Business College
04.2001 -

Computerized Cashier

Saint Igneous College
04.2001 -

Combined First Aid Level 1&2

Nosa College

Basic Firefighting

Nosa College

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