MAANDA TSHISIKULE
IT SUPPORT ENGINEER
Johannesburg,GP
Summary
Dynamic IT professional with over 4 years of extensive experience in network and systems management, recognized for exceptional troubleshooting abilities and a dedicated work ethic. Committed to contributing to team success by embracing new challenges and fostering growth within a collaborative environment. Eager to align technical skills with organizational goals, driving innovation and efficiency in every project. Passionate about leveraging expertise to enhance operational performance and support strategic initiatives.
Overview
4
4
years of professional experience
Work History
IT Administrator
Z-Tech Computers
02.2025 - 10.2025
- Implemented system upgrades and troubleshooting protocols, enhancing network performance and user satisfaction across the organization.
- Managed user accounts and permissions, ensuring compliance with security policies and facilitating efficient access to resources.
- Developed and maintained documentation for IT procedures, improving knowledge transfer and onboarding processes for new staff.
- Collaborated with cross-functional teams to identify and resolve technical issues, streamlining operations and minimizing downtime for users.
1st Line Support Engineer
Uptime
05.2024 - 07.2024
- Provided first-line technical support by troubleshooting hardware and software issues, enhancing user productivity and satisfaction.
- Resolved customer inquiries efficiently through clear communication, ensuring timely resolution and positive feedback on service.
- Documented support processes and user feedback to improve knowledge base, contributing to faster issue resolution.
- Collaborated with cross-functional teams to escalate complex problems, fostering a seamless user experience across departments.
IT Support Officer
Averda South Africa
10.2022 - 03.2023
- Spearheaded setup and configuration of PCs and laptops, demonstrating expertise in hardware installation, software configuration, and troubleshooting for both onsite and remote users.
- Delivered exceptional Desktop Support, efficiently resolving diverse IT issues to boost user satisfaction.
- Managed timely resolution of logged Tickets, streamlining incident response through process automation.
- Administered user accounts via Microsoft Active Directory, optimizing operational workflows through effective configuration and permissions management.
- Provided comprehensive support for Microsoft Office 365, OneDrive, and MS Teams, ensuring seamless user experience.
- Analyzed and deployed critical IT solutions, including execution, configuration, and driving operational efficiency.
- Configured and maintained network infrastructure, including routers, switches, and wireless access points.
- Successfully managed network performance, ensuring optimal connectivity and reliability across platforms like Cisco, Netgear, Aruba, and TP-Link.
- Administered Windows Server environments, including connectivity, DNS, DHCP, and Windows Server configurations.
- Administered Windows Server (RRAS) VPN alongside technologies like Global Protect and Forti Client.
- Familiar with Velo Cloud SD-Wan Routers/Firewalls and Cisco Meraki routers/Firewalls for adaptive network solutions.
- Established and managed onsite and remote Virtual machines using Hyper-V and VMware ESXi vCenter.
- Collaborated with third-party vendors to resolve ISP connectivity challenges, ensuring seamless internet access.
- Coordinated with vendors for the deployment and management of Yealink VoIP desk phones, enhancing communication capabilities.
- Negotiated with vendors for internet connectivity, mobile contracts, and service proposals to enhance cost efficiency.
- Managed contract negotiations for IPsec Tunnels with third parties, optimizing operational costs.
- Partnered with vendors for regular data backups using Veeam and Veeam, ensuring robust disaster recovery solutions.
- Installed and managed onsite and remote CCTV surveillance systems to enhance security and control.
- Configured and maintained network infrastructure for new network sites, ensuring seamless integration.
- Stayed current on the latest IT developments, proposing innovative solutions to drive operational advancements.
- Participated in regular training sessions to enhance technical skills and maintain service excellence.
- Managed IT service delivery, ensuring timely resolution of user inquiries and ensuring high client satisfaction.
- Provided technical support to end-users, resolving issues promptly, which enhanced operational productivity and user satisfaction.
- Led initiatives to improve IT processes and systems, resulting in increased efficiency and reduced downtime for team projects.
- Conducted regular system audits and maintenance, ensuring compliance with IT policies and significantly minimizing security vulnerabilities.
- Developed and delivered training sessions for staff on new software and tools, enhancing team proficiency and overall performance.
IT Support Officer Intern
Averda South Africa
10.2021 - 10.2022
- Provided comprehensive IT support to end-users, ensuring seamless operations and resolving technical issues.
- Configured and maintained network infrastructure, including routers, switches, and wireless access points.
- Administered Windows Server environments, including connectivity, DNS, DHCP, and Windows Server configurations.
- Administered Windows Server (RRAS) VPN alongside technologies like Global Protect and Forti Client.
- Familiar with Velo Cloud SD-Wan Routers/Firewalls and Cisco Meraki routers/Firewalls for adaptive network solutions.
- Established and managed onsite and remote Virtual machines using Hyper-V and VMware ESXi vCenter.
- Collaborated with third-party vendors to resolve ISP connectivity challenges, ensuring seamless internet access.
- Coordinated with vendors for the deployment and management of Yealink VoIP desk phones, enhancing communication capabilities.
- Negotiated with vendors for internet connectivity, mobile contracts, and service proposals to enhance cost efficiency.
- Managed contract negotiations for IPsec Tunnels with third parties, optimizing operational costs.
- Partnered with vendors for regular data backups using Veeam and Veeam, ensuring robust disaster recovery solutions.
- Installed and managed onsite and remote CCTV surveillance systems to enhance security and control.
- Configured and maintained network infrastructure for new network sites, ensuring seamless integration.
- Stayed current on the latest IT developments, proposing innovative solutions to drive operational advancements.
- Participated in regular training sessions to enhance technical skills and maintain service excellence.
- Managed IT service delivery, ensuring timely resolution of user inquiries and ensuring high client satisfaction.
- Collaborated with cross-functional teams to implement IT solutions, streamlining workflows and improving communication across departments.
- Managed ticketing system to prioritize and resolve technical issues, resulting in improved response times and user experience.
- Assisted in the evaluation and deployment of new technologies, contributing to strategic upgrades that supported organizational goals.
- Documented IT processes and created user manuals, promoting self-sufficiency among employees and reducing the volume of support requests.
- Provided technical support to end-users, resolving issues promptly, which enhanced operational productivity and user satisfaction.
- Led initiatives to improve IT processes and systems, resulting in increased efficiency and reduced downtime for team projects.
- Conducted regular system audits and maintenance, ensuring compliance with IT policies and significantly minimizing security vulnerabilities.
- Developed and delivered training sessions for staff on new software and tools, enhancing team proficiency and overall performance.
- Provided technical support for hardware and software issues, enhancing user productivity and minimizing downtime.
- Assisted in troubleshooting network connectivity problems, ensuring seamless communication across departments and improved workflow.
- Conducted system updates and maintenance, promoting optimal performance of IT infrastructure and reducing potential security risks.
- Collaborated with team members to document technical procedures, fostering knowledge sharing and improving team efficiency.
Education
National Diploma - Network Systems
Boston City Campus & Business College
01-2020
National Senior Certificate - Grade 12
Jeppe Education Center
01.2018
Skills
Network Troubleshooting
undefinedPERSONAL DETAILS
- Date of birth: 1997-01-08
- Nationality: South African
- Marital status: Single
COGNITIVE COMPETENCIES
- Ability to analyze and troubleshooting complex problems, proposing effective solutions or recommendations.
- Attention to detail with a structured approach.
INTRAPERSONAL COMPETENCIES
- Positive attitude, commitment and confidence.
- Integrity and the ability to function well under pressure.
- Action-oriented and passionate about Customer service.
INTERPERSONAL COMPETENCIES
- Attentive
- Keen and patient listening skills
- Empathy and teamwork, fostering positive interactions with colleagues.
COMMUNICATION COMPETENCIES
- Strong written and verbal skills.
- Ability to express thoughts clearly, listen carefully, and respond appropriately to minimize misunderstanding.
DRIVING LICENSE
Driving license category: Code B & Own Vehicle
Timeline
IT Administrator
Z-Tech Computers
02.2025 - 10.2025
1st Line Support Engineer
Uptime
05.2024 - 07.2024
IT Support Officer
Averda South Africa
10.2022 - 03.2023
IT Support Officer Intern
Averda South Africa
10.2021 - 10.2022
National Senior Certificate - Grade 12
Jeppe Education Center
National Diploma - Network Systems
Boston City Campus & Business College