MAANDA TSHISIKULE
IT SUPPORT ENGINEER
Johannesburg,GP
Summary
Dynamic IT professional with over 4 years of extensive experience in network and systems management, recognized for exceptional troubleshooting abilities and a dedicated work ethic. Committed to contributing to team success by embracing new challenges and fostering growth within a collaborative environment. Eager to align technical skills with organizational goals, driving innovation and efficiency in every project. Passionate about leveraging expertise to enhance operational performance and support strategic initiatives.
Overview
4
4
years of professional experience
Work History
IT Administrator
Z-Tech Computers
02.2025 - 10.2025
- Implemented system upgrades and troubleshooting protocols, enhancing network performance and user satisfaction across the organization.
- Managed user accounts and permissions, ensuring compliance with security policies and facilitating efficient access to resources.
- Developed and maintained documentation for IT procedures, improving knowledge transfer and onboarding processes for new staff.
- Collaborated with cross-functional teams to identify and resolve technical issues, streamlining operations and minimizing downtime for users.
1st Line Support Engineer
Uptime
05.2024 - 07.2024
- Provided first-line technical support by troubleshooting hardware and software issues, enhancing user productivity and satisfaction.
- Resolved customer inquiries efficiently through clear communication, ensuring timely resolution and positive feedback on service.
- Documented support processes and user feedback to improve knowledge base, contributing to faster issue resolution.
- Collaborated with cross-functional teams to escalate complex problems, fostering a seamless user experience across departments.
IT Support Officer
Averda South Africa
10.2022 - 03.2023
- Spearheaded setup and configuration of PCs and laptops, demonstrating expertise in hardware installation, software configuration, and troubleshooting for both onsite and remote users.
- Delivered exceptional Desktop Support, efficiently resolving diverse IT issues to boost user satisfaction.
- Managed timely resolution of logged Tickets, streamlining incident response through process automation.
- Administered user accounts via Microsoft Active Directory, optimizing operational workflows through effective configuration and permissions management.
- Provided comprehensive support for Microsoft Office 365, OneDrive, and MS Teams, ensuring seamless user experience.
- Analyzed and deployed critical IT solutions, including execution, configuration, and driving operational efficiency.
- Configured and maintained network infrastructure, including routers, switches, and wireless access points.
- Successfully managed network performance, ensuring optimal connectivity and reliability across platforms like Cisco, Netgear, Aruba, and TP-Link.
- Administered Windows Server environments, including connectivity, DNS, DHCP, and Windows Server configurations.
- Administered Windows Server (RRAS) VPN alongside technologies like Global Protect and Forti Client.
- Familiar with Velo Cloud SD-Wan Routers/Firewalls and Cisco Meraki routers/Firewalls for adaptive network solutions.
- Established and managed onsite and remote Virtual machines using Hyper-V and VMware ESXi vCenter.
- Collaborated with third-party vendors to resolve ISP connectivity challenges, ensuring seamless internet access.
- Coordinated with vendors for the deployment and management of Yealink VoIP desk phones, enhancing communication capabilities.
- Negotiated with vendors for internet connectivity, mobile contracts, and service proposals to enhance cost efficiency.
- Managed contract negotiations for IPsec Tunnels with third parties, optimizing operational costs.
- Partnered with vendors for regular data backups using Veeam and Veeam, ensuring robust disaster recovery solutions.
- Installed and managed onsite and remote CCTV surveillance systems to enhance security and control.
- Configured and maintained network infrastructure for new network sites, ensuring seamless integration.
- Stayed current on the latest IT developments, proposing innovative solutions to drive operational advancements.
- Participated in regular training sessions to enhance technical skills and maintain service excellence.
- Managed IT service delivery, ensuring timely resolution of user inquiries and ensuring high client satisfaction.
- Provided technical support to end-users, resolving issues promptly, which enhanced operational productivity and user satisfaction.
- Led initiatives to improve IT processes and systems, resulting in increased efficiency and reduced downtime for team projects.
- Conducted regular system audits and maintenance, ensuring compliance with IT policies and significantly minimizing security vulnerabilities.
- Developed and delivered training sessions for staff on new software and tools, enhancing team proficiency and overall performance.
IT Support Officer Intern
Averda South Africa
10.2021 - 10.2022
- Provided comprehensive IT support to end-users, ensuring seamless operations and resolving technical issues.
- Configured and maintained network infrastructure, including routers, switches, and wireless access points.
- Administered Windows Server environments, including connectivity, DNS, DHCP, and Windows Server configurations.
- Administered Windows Server (RRAS) VPN alongside technologies like Global Protect and Forti Client.
- Familiar with Velo Cloud SD-Wan Routers/Firewalls and Cisco Meraki routers/Firewalls for adaptive network solutions.
- Established and managed onsite and remote Virtual machines using Hyper-V and VMware ESXi vCenter.
- Collaborated with third-party vendors to resolve ISP connectivity challenges, ensuring seamless internet access.
- Coordinated with vendors for the deployment and management of Yealink VoIP desk phones, enhancing communication capabilities.
- Negotiated with vendors for internet connectivity, mobile contracts, and service proposals to enhance cost efficiency.
- Managed contract negotiations for IPsec Tunnels with third parties, optimizing operational costs.
- Partnered with vendors for regular data backups using Veeam and Veeam, ensuring robust disaster recovery solutions.
- Installed and managed onsite and remote CCTV surveillance systems to enhance security and control.
- Configured and maintained network infrastructure for new network sites, ensuring seamless integration.
- Stayed current on the latest IT developments, proposing innovative solutions to drive operational advancements.
- Participated in regular training sessions to enhance technical skills and maintain service excellence.
- Managed IT service delivery, ensuring timely resolution of user inquiries and ensuring high client satisfaction.
- Collaborated with cross-functional teams to implement IT solutions, streamlining workflows and improving communication across departments.
- Managed ticketing system to prioritize and resolve technical issues, resulting in improved response times and user experience.
- Assisted in the evaluation and deployment of new technologies, contributing to strategic upgrades that supported organizational goals.
- Documented IT processes and created user manuals, promoting self-sufficiency among employees and reducing the volume of support requests.
- Provided technical support to end-users, resolving issues promptly, which enhanced operational productivity and user satisfaction.
- Led initiatives to improve IT processes and systems, resulting in increased efficiency and reduced downtime for team projects.
- Conducted regular system audits and maintenance, ensuring compliance with IT policies and significantly minimizing security vulnerabilities.
- Developed and delivered training sessions for staff on new software and tools, enhancing team proficiency and overall performance.
- Provided technical support for hardware and software issues, enhancing user productivity and minimizing downtime.
- Assisted in troubleshooting network connectivity problems, ensuring seamless communication across departments and improved workflow.
- Conducted system updates and maintenance, promoting optimal performance of IT infrastructure and reducing potential security risks.
- Collaborated with team members to document technical procedures, fostering knowledge sharing and improving team efficiency.
Education
National Diploma - Network Systems
Boston City Campus & Business College
01-2020
National Senior Certificate - Grade 12
Jeppe Education Center
01.2018
Skills
Network Troubleshooting
System Administration
Technical Documentation
Security Compliance
Server Management
Windows Operating Systems
Problem-Solving
Backup Solutions
Remote Desktop Support
VPN Setup
Firewall Configuration
DHCP Management
DNS Configuration
Software Configuration
System upgrades
Technical issue resolution
Client communication
Hardware troubleshooting
Remote support
Network administration
IT asset management
Help desk management
Backup solutions
Software installation
IT service delivery
Server management
Data backup solutions
PERSONAL DETAILS
- Date of birth: 1997-01-08
- Nationality: South African
- Marital status: Single
COGNITIVE COMPETENCIES
- Ability to analyze and troubleshooting complex problems, proposing effective solutions or recommendations.
- Attention to detail with a structured approach.
INTRAPERSONAL COMPETENCIES
- Positive attitude, commitment and confidence.
- Integrity and the ability to function well under pressure.
- Action-oriented and passionate about Customer service.
INTERPERSONAL COMPETENCIES
- Attentive
- Keen and patient listening skills
- Empathy and teamwork, fostering positive interactions with colleagues.
COMMUNICATION COMPETENCIES
- Strong written and verbal skills.
- Ability to express thoughts clearly, listen carefully, and respond appropriately to minimize misunderstanding.
DRIVING LICENSE
Driving license category: Code B & Own Vehicle
Timeline
IT Administrator
Z-Tech Computers
02.2025 - 10.2025
1st Line Support Engineer
Uptime
05.2024 - 07.2024
IT Support Officer
Averda South Africa
10.2022 - 03.2023
IT Support Officer Intern
Averda South Africa
10.2021 - 10.2022
National Senior Certificate - Grade 12
Jeppe Education Center
National Diploma - Network Systems
Boston City Campus & Business College