Maanda Tshisikule

Key Accountabilities & Responsibilities

• Ensure all local end user requirements, requests, and incidents are logged in ITSM tool and responded to in timely manner via service desk ticketing system.
• Provide support via email, telephone, and 3rd party remote software, or on-site support if required.
• Collaborate with Tier-2 and Tier-3 support in resolving level one technical issues.
• Diagnose end-users' technical issues and provide timely resolutions.
• Configure and set up workstations and peripherals for new joiners ahead of time.
• Install authorized software on laptops and desktops as per user line manager requirements.
• Document solutions, reports, and maintain IT assets inventory.
• Monitor printers, security cameras, and other networking devices.
• Ensuring high level of customer service and support to end users.
• Provide induction and training to users related to IT equipment and applications.
• Drive continual service improvement initiatives.
• Additional Responsibilities
• Implement effective user access, data backup, and security strategies to protect infrastructure and data.
• Assist users with all networking and computer-related needs.

Key Accountabilities & Responsibilities

• Collaborated effectively with team members across departments, fostering cohesive work environment conducive to accomplishing shared objectives.
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Provided exceptional customer service by promptly addressing inquiries, ensuring high level of satisfaction among clientele.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.