Maake Mosima Jullian
Consultant Infrastructure Implementation
Mooikloof Ridge
Summary
I am offering solid foundation in analytical thinking and client-focused problem-solving, ready to learn and grow in IT consulting environment. I bring ability to quickly grasp new concepts and apply data analysis ,project management skills and service Level management capabilities . Ready to use and develop critical thinking and strategic planning skills in the role offered.
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
4
4
Languages
Work History
Consultant Infrastructure Implementation
SITA
04.2023 - Current
- Collaborated with cross-functional teams within LAN area to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Analyze clients requirements , assist in compiling baseline and targeted solution in a User requirement specification(URS)
- Compile proposal inputs(Scope, cost implications, risks and dependencies )
- Oversee the project and ensure its success and profitability within the planned timeless
- Service level Agreement(SLA) Management in LAN area covering (Backup, server management, Switch and Wi-Fi, Cabling services , Incident management and Reporting )
- Contribute in documenting comprehensive reports in a project ( Project Charter, Action Register, Rick and Dependency register, Project plan , implementation plan , Change log, Minutes , Project closure reports and Invoicing )
- Approves SLA monthly reports and present the report to the client. Discuss issues , planned changes, operational matters and any SLA changes.
- Site Assessments
- Advise clients based on audit findings, new solutions and current environment.
- Created and managed project plans, timelines and budgets.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Specialist Infrastructure Implementation
SITA
09.2018 - 03.2023
- Work with internal stakeholders and project managers as part of the projects planning process to identify dependencies and allocate project resources across the project base.
• Communicates effectively with a wide variety of technical and non-technical audiences;
• Gather customer requirements and write proposal ;
• Ensure customers receive the correct products and services, at the correct cost and in the expected timeframes.
• Partners customers to identify, analyses and define project objectives and success criteria;
• Identifies, reviews and evaluates the project schedules, milestones and required resources in order to meet project objectives and success criteria;
• Works with internal and external customers to coordinate and implement the solution, produces and delivers regular status based on project status and progress;
• Tracks and documents changes to functional and business specifications;
• Recommends alternative courses of action deemed appropriate solutions for day-to-day project related challenges;
• Actively manages and communicates potential risks to the success of projects by means of continuous tracking and pro-active management of the project;
• Ensure the accurate interpretation of customer requirements and orders to enable a clean and timely service provision and customer on-boarding / off-boarding experience;
• Manage and organize the purchasing of customer hardware and software(SCM)
• Ensure the accurate processing of service start, termination and billing details to facilitate accurate invoicing;
• Achieve project documents and ensure success of the project;
• Manage project competence including planning, risk and issues management, change management, and customer/stakeholder engagement.
LAN and Desktop Support Team Leader
SITA
01.2018 - 08.2018
- Management and Reporting
• Prepare and present monthly reports to Management of call logged on ITSM;
• Ensure the unit Network and servers are up and running;
• Run projects (Installation of applications)
• Monitor the team’s mean-time to resolve calls and ensure calls are resolved within the SLA time;
• Enforce policies and ensure the SLA‘s terms and conditions are adhered to;
• Ensure compliance to IT Security policies. - Equipment Installation:
• Installation of Printers and other Hardware equipment’s;
• Maintenance of User PC for Software and Hardware;
• Setup of Internet/Intranet (Proxy Server);
• Install Software and Hardware on the network;
• On -Site Customer liaison and Training;
• Installation of antivirus and patches, repair and reloading of Operating System. - User Support
• Provide LAN Support on Network Peripherals;
• Support Telephonically and Remote workstations(1St Line Support);
• Configure SAPS Mainframe, Emails and other special software’s;
• Operate and maintain local area networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required;
Network Support Technician
SITA
01.2009 - 12.2017
- Company Overview: State Information Technology Agency
- Department Supported: SAPS (South African Police Services), Ehlanzeni District Municipality, Department of Education and DOD (Department of Defence)
- Equipment Installation:
• Installation of Printers and other Hardware equipment’s;
• Maintenance of User PC for Software and Hardware;
• Setup of Internet/Intranet (Proxy Server);
• Install Software and Hardware on the network;
• On -Site Customer liaison and Training;
• Installation of antivirus and patches, repair and reloading of Operating System.
User Support
• Provide LAN Support with Network Peripherals;
• Support Telephonically and Remote workstations(1St Line Support);
• Configure SAPS Mainframe, Emails and other special software’s;
• Operate and maintain local area networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required;
• Install or modify existing installations of networked computer hardware, software, and other components;
• Test backup restore;
• Maintain user account credentials and grant permissions on shared drives.
ARS System\ ITSM
• Check ARS \ITSMfor new, outstanding requests and audit calls daily;
• Update faults progress/status;
• Manage mean-time to resolve calls within the SLA period and frequently close of completed calls.
IT Consultant
FARANANI IT SERVICES
01.2008 - 12.2008
- Monitor IT systems in Government Hospitals at Ehlanzeni District
- Install PAAB (Patient Administration and Billing) in all Pc’s at the Hospital
- Support User Telephonically and Remotely;
- Conduct Training for PAAB Users;
- Backup hospitals database;
- Monitor the usage of the system on daily basics;
- Fault Management
Education
BSC - Informatics
UNISA
01.2004 - 01.2005
BCOM Hon - Business Informatics
UNISA
Pretoria, South Africa03-2021
A - N+, EUC (End user computing), Advanced IT
Stanford Business College
MCITP Enterprise - undefined
CTU
CCNA(Attendance) -
Torque IT
Pretoria, South AfricaProject Management Fundamental - undefined
Damelin
ITIL Foundation(Attendance) - IT
Torque IT
Pretoria, South AfricaMatric - undefined
Hwiti High School
Skills
Problem-solving
Time management
Team collaboration
Client relationships
Client engagement
MS office
Analytical thinking
Client requirements assessment
Customer relationship management
Project implementation
Issue resolution
Cost analysis
User support
Teamwork and collaboration
Adaptability and flexibility
Internship
SITA INTERNSHIP PROGRAMME (NQF5), 10/01/06, 11/30/07, Life Skills, ICDL, ITIL, Information Security, Project Management, PDP Support, Networking
Work Experience
- SITA (State Information Technology Agency), 01/01/09, 12/31/17, Network Support Technician, SAPS (South African Police Services), Ehlanzeni District Municipality, Department of Education, DOD (Department of Defence)
- SITA (State Information Technology Agency), 09/01/18, Present, LAN and Desktop Support Team Leader
- SITA (State Information Technology Agency), 09/01/18, Present, Specialist Infrsatrature Implementation , Management and Reporting, Prepare and present monthly reports to Management of call logged on ITSM, Ensure the unit Network and servers are up and running, Run projects (Installation of applications), Monitor the team’s mean-time to resolve calls and ensure calls are resolved within the SLA time, Enforce policies and ensure the SLA‘s terms and conditions are adhered to, Ensure compliance to IT Security policies, Equipment Installation, User Support, ARS System, Project Coordination
- FARANANI IT SERVICES, 01/01/08, 12/31/08, IT Consultant, Monitor IT systems in Government Hospitals at Ehlanzeni District, Install PAAB (Patient Administration and Billing) in all PCs at the Hospital, Support User Telephonically and Remotely, Conduct Training for PAAB Users, Backup hospitals database, Monitor the usage of the system on daily basis, Fault Management
Knowledge Areas
N.sotho, English, Swati, Venda, Interpersonal Skills, Problem solving Skills, Time Management, Telephone Etiquette, Gender Equality, Business Communication, Financial Management, Professionalism values and Ethics in the workplace, Good communication skills, Ability to analyse
Contact Details
0834606840, (012) 482 2329
Personal Information
ID Number: 8607270623089
Timeline
Consultant Infrastructure Implementation
SITA
04.2023 - Current
Specialist Infrastructure Implementation
SITA
09.2018 - 03.2023
LAN and Desktop Support Team Leader
SITA
01.2018 - 08.2018
Network Support Technician
SITA
01.2009 - 12.2017
IT Consultant
FARANANI IT SERVICES
01.2008 - 12.2008
BSC - Informatics
UNISA
01.2004 - 01.2005
A - N+, EUC (End user computing), Advanced IT
Stanford Business College
MCITP Enterprise - undefined
CTU
Project Management Fundamental - undefined
Damelin
Matric - undefined
Hwiti High School
BCOM Hon - Business Informatics
UNISA
CCNA(Attendance) -
Torque IT
ITIL Foundation(Attendance) - IT
Torque IT
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