Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
References
Interests
Timeline
Hi, I’m

Lyrissa M. Malgas

Social Media Marketing And Sales
Johannesburg,Gauteng
Lyrissa M. Malgas

Summary

Broad industry experience includes Sales, Marketing, Event Management, Office and Personal Assistance. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

2
years of professional experience

Work History

sgl airconditioning

Customer Service/ Office assistant
01.2009

Job overview

  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited Air-conditioner orders
  • Promptly responded to general inquiries about our services and pricing from members, staff, and clients via mail, e-mail and fax
  • Executed outbound calls to existing customer base that may require a service to be done on their units, resulting in a significant increase in sales
  • Handled incoming and outgoing correspondence, including mail, email and faxes
  • Screened telephone calls and inquiries and directed them as appropriate
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events

The Conference hub

Program executive
10.2011 - 03.2014

Job overview

  • Created new processes and systems for increasing customer service satisfaction
  • Obtained new clients, created a database of those clients and sold training
  • Developed strong client relationships and earned a reputation for exceeding sales goals
  • Generated sales and Program reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
  • Assisted in preparation of Training Programs and sold a broad range of customized conferences to individuals and commercial Company's
  • Resolved product issues and shared benefits of new technology such as Social Media Platforms and Company Page which i managed and administered.
  • Delivered exceptional results under tight deadlines through diligent planning and resource management techniques.
  • Increased brand awareness by developing and implementing targeted social media campaigns.
  • Conducted regular audits of competitors'' social media presence to identify opportunities for differentiation in the market landscape.
  • Increased online engagement through the creation of compelling content tailored to target audiences.
  • Boosted brand awareness by developing and implementing effective social media marketing strategies.

Education

Bonnington High SCHOOL (Botswana)

senior certificate
01.2008

University Overview

intec

book keeping and accounting

University Overview

Skills

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Websites

Accomplishments

Accomplishments
  • Increased company's client base by 70% by improving and optimizing web content and by acquiring clients through social media platforms such as LinkedIn
  • Conceptualized and launched the Social Media marketing campaign, which led to a 60% increase in sales.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ people.
  • Customer Assistance
  • Worked with company systems such as Switchboards and diligently completed all assigned tasks, working overtime as needed.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Customer Interface
  • Greeted customers upon entrance and handled questions or queries
  • Assisted customers over the phone regarding store operations, product, promotions and orders of events we hosted
  • Database Maintenance
  • Assisted in the managing of the company client database and verified, edited and modified members’ information.

Volunteer Experience

Volunteer Experience
Regular Pioneer, Jehovah's Witness, 03/01/09

References

References
  • Olivia Katapa, 011 875 2080, 072 994 0237
  • Shane Malgas, 011 875 2067, 082 687 8128

Interests

Social Media

Beauty and Cosmetics

Timeline

Program executive
The Conference hub
10.2011 - 03.2014
Customer Service/ Office assistant
sgl airconditioning
01.2009
Bonnington High SCHOOL (Botswana)
senior certificate
01.2008
intec
book keeping and accounting

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Lyrissa M. MalgasSocial Media Marketing And Sales