Hi, I’m
Lynne Ford-Swartz
Underwriter
Cape Town
Summary
At Liberty Group, a skilled Medical Underwriter leveraged risk management and exceptional communication to enhance workflow and client satisfaction. Developed key training materials and streamlined processes, significantly improving team efficiency. Adept at fostering teamwork, consistently delivered innovative underwriting solutions and maintained stringent compliance standards.
Overview
14
years of professional experience
Work History
Liberty GroupCape Town
Medical Underwriter
04.2010 - Current
Job overview
- Managed relationships with key stakeholders such as brokers, agents, and providers to ensure smooth workflow execution and client satisfaction.
- Enhanced interdepartmental communication by facilitating regular meetings between underwriting, claims, and sales teams.
- Conducted thorough investigations of potential fraud cases to protect company assets and maintain the integrity of the underwriting process.
- Reduced claim denials by diligently verifying applicant information against established criteria.
- Streamlined underwriting processes for faster decision-making through the implementation of automated tools.
- Developed training materials for new underwriters, improving overall team performance and understanding of complex medical issues.
- Provided exceptional customer service through prompt responses to inquiries from applicants, policyholders, and agents.
- Collaborated with sales teams to provide accurate quotes, ensuring customer satisfaction and retention.
- Supported business growth initiatives by providing insightful feedback on product offerings based on market trends and customer needs.
- Maintained compliance with regulatory requirements by staying up-to-date on industry changes and adjusting underwriting guidelines accordingly.
- Ensured timely claim processing by effectively prioritizing caseloads based on complexity and urgency levels.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Education
Wits University Johannesburg
Certificate from Principles of Management
11.2019
Mediclinic Learning Center Cape Town
Nursing Diploma from Clinical Nurse Specialist
03.2006
Skills
Policy Development
Policy renewal
Policy quoting and pricing
Risk management
Excellent Communication
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Multitasking Abilities
Good Telephone Etiquette
Critical Thinking
[Type] Software Proficiency
Interpersonal Communication
Analytical and Critical Thinking
Timeline
Medical Underwriter
Liberty Group
04.2010 - Current
Wits University
Certificate from Principles of Management
Mediclinic Learning Center
Nursing Diploma from Clinical Nurse Specialist