Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lynne Ford-Swartz

Underwriter
Cape Town
Lynne Ford-Swartz

Summary

At Liberty Group, a skilled Medical Underwriter leveraged risk management and exceptional communication to enhance workflow and client satisfaction. Developed key training materials and streamlined processes, significantly improving team efficiency. Adept at fostering teamwork, consistently delivered innovative underwriting solutions and maintained stringent compliance standards.

Overview

14
years of professional experience

Work History

Liberty Group
Cape Town

Medical Underwriter
04.2010 - Current

Job overview

  • Managed relationships with key stakeholders such as brokers, agents, and providers to ensure smooth workflow execution and client satisfaction.
  • Enhanced interdepartmental communication by facilitating regular meetings between underwriting, claims, and sales teams.
  • Conducted thorough investigations of potential fraud cases to protect company assets and maintain the integrity of the underwriting process.
  • Reduced claim denials by diligently verifying applicant information against established criteria.
  • Streamlined underwriting processes for faster decision-making through the implementation of automated tools.
  • Developed training materials for new underwriters, improving overall team performance and understanding of complex medical issues.
  • Provided exceptional customer service through prompt responses to inquiries from applicants, policyholders, and agents.
  • Collaborated with sales teams to provide accurate quotes, ensuring customer satisfaction and retention.
  • Supported business growth initiatives by providing insightful feedback on product offerings based on market trends and customer needs.
  • Maintained compliance with regulatory requirements by staying up-to-date on industry changes and adjusting underwriting guidelines accordingly.
  • Ensured timely claim processing by effectively prioritizing caseloads based on complexity and urgency levels.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Collaborated with other professionals to develop innovative underwriting solutions.

Education

Wits University
Johannesburg

Certificate from Principles of Management
11.2019

Mediclinic Learning Center
Cape Town

Nursing Diploma from Clinical Nurse Specialist
03.2006

Skills

Policy Development

Timeline

Medical Underwriter

Liberty Group
04.2010 - Current

Wits University

Certificate from Principles of Management

Mediclinic Learning Center

Nursing Diploma from Clinical Nurse Specialist

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Lynne Ford-Swartz Underwriter