- Managed booking systems and updated reservations
- Processed invoices, tax invoices, and tracked commissions
- Handled PayGenius deposit sheets and daily banking tasks
- Generated daily reports and conducted quality checks
- Updated confirmations and performed Booking.com checks
- Posted payments and ensured financial accuracy
- Responded to guest emails within a 2-hour turnaround time
- Coordinated with internal departments to ensure seamless service delivery
Lynne Daniels
Mitchells Plain
Summary
Detail-oriented professional with a strong background in guest services and booking operations. Known for exceeding customer expectations through efficient service delivery and problem resolution. Passionate about enhancing guest experiences while coordinating effectively with internal teams.
Work History
Education
Your Qualification -
Beacon Hill High School
Mitchell's PlainSkills
- Booking Management
- Customer Assistance
- Payment Processing
- Problem Resolution
- Coordination
- Upselling
- Opera Property Management System
- Bookingcom Extranet
- Microsoft Office
- Email and communication tools
- Booking management
- Problem resolution
- Task prioritization
- Computer skills
Additional Information
Managed booking systems and updated reservations, Processed invoices, tax invoices, and tracked commissions, Handled PayGenius deposit sheets and daily banking tasks, Generated daily reports and conducted quality checks, Updated confirmations and performed Booking.com checks, Posted payments and ensured financial accuracy, Responded to guest emails within a 2-hour turnaround time, Coordinated with internal departments to ensure seamless service delivery
References
Available upon request
Languages
- Afrikaans
- English
Languages
English
Upper Intermediate (B2)
B2
Afrikaans
Upper Intermediate (B2)
B2
Timeline
Your Qualification -
Beacon Hill High School