Lynn Trish Matewu

• Managed on-site operations for corporate and private events.
• Supervised and coordinated hospitality staff including waiters, bartenders, and hosts.
• Conducted staff briefings and delegated duties to ensure smooth event flow.
• Maintained high service standards and ensured client satisfaction throughout events.
• Handled guest concerns and resolved issues quickly and professionally.
• Monitored setup and breakdown to ensure events met client expectations.
• Ensured compliance with health, safety, and company policies.
• Completed post-event reports and provided feedback on staff performance.

• Welcomed guests with a warm smile, enhancing their dining experience.
• Collaborated with staff to ensure seamless service flow of events and guest satisfaction.
• Handled guest inquiries and complaints, resolving issues promptly and effectively.
• Maintained cleanliness and organization of the front-of-house area.
• Utilized POS systems for accurate order processing and billing.
• Created a friendly atmosphere, contributing to a positive reputation for the Events company.

Assisted management with organizing and coordinating staffing operations for a variety of high-profile events, including corporate functions, weddings, and private parties at venues such as Cavalli Wine Estate and Laborie Wine Estate. Supported the logistics of staff scheduling, event preparation, and on-site coordination to ensure smooth execution of events. Delivered exceptional guest service while maintaining a professional demeanour in high-pressure environments.

Hired as a waitress, later got recruited to work behind the bar as well. Duties included welcoming customers, seating customers, taking orders, serving food, cleaning up tables, making, serving and selling of hot beverages and cocktails behind the bar.

• Maintained a clean and organised workspace, ensuring compliance with health standards.

• Collaborated with kitchen staff to ensure timely food service and quality
• Crafted signature cocktails, elevating the bar's reputation and appeal
• Delivered exceptional customer service, boosting repeat clientele.

• Maintained strong relationships with internal teams and external partners, developing communication and stakeholder management skills essential for HR and logistics environments.
• Assisted with administrative tasks, record-keeping, and reporting for marketing and partnership projects, ensuring accuracy and attention to detail.