LYNETTE CHANTELL HENDRIKS
WINDHOEK
Summary
Experienced in the banking sector, this accomplished woman seamlessly leverages her skills as an office administrator. Meticulous in record- keeping and adept at multitasking, she excels in organizational efficiency and communication. Her proven ability to manage tasks with precision and dedication makes her an asset to any administrative team. Bringing a wealth of banking experience, she is poised to contribute significantly to enhancing office operations and overall success.
Overview
13
13
years of professional experience
Work History
OFFICE ADMINISTRATOR
BAKELS NAMIBIA
01.2022 - Current
- Handle general clerical tasks such as filing, photocopying, and data entry.
- Manage and maintain office supplies inventory, anticipating needs and placing orders as necessary.
- Assist in organizing and scheduling meetings, appointments, and events.
- Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
- Act as a point of contact between employees and management, facilitating communication and addressing queries.
- Coordinate with various departments to ensure smooth workflow and collaboration.
- Assist in the preparation and distribution of internal communications.
SALES ADVISOR
BANK WINDHOEK
ORANJEMUND
03.2015 - 11.2019
- Responsible for ensuring that clients are handled in a professional manner.
- Responsible for identifying cross-selling opportunities.
- Ensure all opening documents are in order when apply for loans, internet banking etc. are in order.
- Accurate completion of documents.
- Opening of accounts.
- Distribution and balancing of card pins.
- Achieve sales control assessments and targets/audit.
- Perform any other duties assigned by Management.
ENQUIRY CLERK
BANK WINDHOEK
PROSPERITA BRANCH
03.2014 - 02.2015
- Greet and assist customers in a friendly and professional manner.
- Address customer inquiries, providing information on account balances, transaction details, and other relevant banking services.
- Investigate and resolve customer concerns or issues promptly and efficiently.
- Provide detailed information on the bank's products, services, and account features.
- Document customer interactions, inquiries, and resolutions in the bank's database.
- Provide feedback to the management team on customer trends and concerns.
TELLER
BANK WINDHOEK
PROSPERITA BRANCH
11.2012 - 02.2014
- Conduct cash transactions, including deposits, withdrawals, and currency exchanges.
- Ensure accuracy in counting and verifying cash transactions.
- Assist customers with routine financial transactions and account inquiries.
- Provide information on basic banking products and services.
- Adhere to banking regulations and security procedures.
Education
Sales Skills Accelerator Certificate -
THINKSALES
Sales Certificate -
BANK WINDHOEK
Product Knowledge Certificate -
BANK WINDHOEK
Duty of Care & Teller Certificate -
BANK WINDHOEK
Grade 12 Certificate -
M & K GERTZE HIGH SCHOOL
Skills
- Office management
- Data entry
- Scheduling appointments
- Document preparation
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Processing expenses
- Customer engagement
- Business administration
- Meeting planning
- Travel arrangements
- Office supply management
- Administrative support
References
- Henda Thiart, BANK WINDHOEK, +264 61 234819
- Tracey Petrus, BANK WINDHOEK, 063 276 800
Languages
- English, good
- Afrikaans, good
Languages
English
Beginner
A1
Afrikaans
Beginner
A1
Timeline
OFFICE ADMINISTRATOR
BAKELS NAMIBIA
01.2022 - Current
SALES ADVISOR
BANK WINDHOEK
03.2015 - 11.2019
ENQUIRY CLERK
BANK WINDHOEK
03.2014 - 02.2015
TELLER
BANK WINDHOEK
11.2012 - 02.2014
Sales Skills Accelerator Certificate -
THINKSALES
Sales Certificate -
BANK WINDHOEK
Product Knowledge Certificate -
BANK WINDHOEK
Duty of Care & Teller Certificate -
BANK WINDHOEK
Grade 12 Certificate -
M & K GERTZE HIGH SCHOOL