Lynette Bosma
Newlands
Summary
Experienced practice manager and former airline professional with a strong background in medical practice administration, customer service, office operations and in-flight safety. Brings more than 19 years of aviation experience together with hands-on experience in healthcare administration, patient accounts, scheduling, staff coordination, stock control and problem resolution.
Overview
2
2
Languages
1
1
Certification
28
28
years of professional experience
Work History
Practice Manager
Tiny Smile Dentistry for Kids
01.2022 - Current
- Led daily operations of busy medical practice, ensuring smooth workflow and high-quality patient care.
- Oversee administrative and business operations of a private medical
- Establish and implement workplace procedures and ensure policies and
- Best practices meet industry standards and government requirements.
- Manage electronic patient records, billing, debt collections, security and
- Occupational health and safety.
- Monitor medical equipment and medication inventory and coordinate
- Coordinated resupply of medical equipment and medications.
- Interact directly with patients, resolve concerns and support a high
- Standard of patient service.
- Coordinated staff meetings and performance reviews, collaborating with clinicians to align business strategy with patient service delivery.
- Clinicians on business strategy and patient services.
Editor
3Play Media
05.2020 - Current
- Edited transcription files for corporate and media clients, including Amazon Prime, University of Arizona, Wistia, Ellen Show, and Home Depot, ensuring accuracy and clarity in content delivery.
- Prime, University of Arizona, Wistia, Ellen Show and Home Depot.
- Coordinated with writers, photographers, and graphic designers to produce compelling and visually appealing articles.
- Edited manuscripts, articles, and web content for clarity, grammar, and style, adhering to strict deadlines.
- Selected images to accompany written copy, using stock photos and graphics in alignment with style guidelines.
Receptionist
Medicross Constantia Park Dental
01.2020 - 01.2022
- Oversaw patient reception and appointment scheduling, enhancing operational efficiency.
- Addressed patient enquiries and concerns, delivering timely assistance and improving patient satisfaction.
- Coordinated treatment room scheduling, optimising patient flow and maximising service delivery.
- Maintained patient accounts, recorded financial information and assisted
- With third-party medical aid claims.
- Managed office inventory, ordering, receiving and equipment service
- Requirements.
- Confidentiality.
Flight Attendant
South African Airways
Johannesburg
03.2001 - 08.2020
- Ensured passenger safety, security, comfort, and customer service.
- Monitored passenger needs throughout flight to enhance comfort and satisfaction.
- Completed ongoing training in customer service, conflict resolution, safety
- Procedures and aviation requirements.
- Facilitated communication between flight deck and cabin crew to promote
- Smooth and safe operations.
- Worked with special-needs passengers to understand individual
- Requirements and provide appropriate service.
- Demonstrated strong punctuality and attendance standards, performing effectively in a high-pressure environment.
- Performed tasks effectively in high-pressure environment.
- First Class and Premium Class qualified; additional aviation qualifications
- Listed in the sidebar.
Virtual Customer Service Agent
Amazon Home
05.2020 - 07.2020
- Resolved customer service queries for customers across the United States, ensuring timely and effective support.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Receptionist
MSC Computers
01.1999 - 03.2001
- Managed multi-line telephone reception, scheduling appointments and coordinating itineraries.
- Handled customer enquiries, providing accurate information and support to enhance customer satisfaction.
- Provided clerical and administrative support, maintained physical and digital records, and assisted staff with problem-solving.
- Digital records and assisted staff with day-to-day problem solving.
- Managed work schedules, office processes and inventory, including
- Ordering, receiving and stock control.
Education
BSc - Human Movement Science (incomplete)
University of Pretoria / Tuks
Pretoria03-1997
Matriculated - Mathematics, Science, Biology, English, Afrikaans and Home Economics.
Milner High School
Klerksdorp01-1996
Skills
- Patient care focus
- Patient data protection
- Regulatory compliance
- Electronic health records
- Financial management
- Inventory control
- Stock control
- Process improvement
- Compliance management
- Staff management
- Staff coordination
- Staff training
- Task allocation
- Performance evaluation
- Customer service
- Customer relationship management
- Team leadership
- Team building
- Communication
- Conflict resolution
- Problem resolution
- Interpersonal skills
- Organisation
- Administrative oversight
- Multitasking efficiency
- IT systems expertise
- MS Office
- PMS training
- Improvement techniques
- Relationship development
- Compliance training
- Task allocation
- Compliance training
Certification
Aviation Qualifications, A340-300, A340-200, A319, A320, B737, B747, Dangerous Goods, Wet Ditching, Safety Management Systems, First Class, Premium Class, Economy, Aviation Medicine
Languages
English
Afrikaans
Personal Information
Profile: Experienced practice manager and former airline professional with a strong background in medical practice administration, customer service, office operations and in-flight safety. Brings more than 19 years of aviation experience together with hands-on experience in healthcare administration, patient accounts, scheduling, staff coordination, stock control and problem resolution.
Accomplishments
- Selected to represent the country at The World Cup Masters Hockey tournament in Rotterdam Holland 2026
Timeline
Practice Manager
Tiny Smile Dentistry for Kids
01.2022 - Current
Editor
3Play Media
05.2020 - Current
Virtual Customer Service Agent
Amazon Home
05.2020 - 07.2020
Receptionist
Medicross Constantia Park Dental
01.2020 - 01.2022
Flight Attendant
South African Airways
03.2001 - 08.2020
Receptionist
MSC Computers
01.1999 - 03.2001
BSc - Human Movement Science (incomplete)
University of Pretoria / Tuks
Matriculated - Mathematics, Science, Biology, English, Afrikaans and Home Economics.
Milner High School