Pastel accounting
Lynette Beeslaar
Service Advisor
Lydenburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Pharmacy Clerk
Joubert Pharmacy
Lydenburg
08.2021 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Explained medication use and side effects under pharmacist direction.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Greeted customers at counter and provided excellent customer service.
- Input patient information into computer system for prescription orders.
- Organized pharmacy area to maintain clean and orderly environment.
Automotive Service Advisor
Mc Gee Ford
Lydenburg
05.2012 - 07.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
Manager
HvN Embroidery
Lydenburg
02.2006 - 04.2012
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Matrix -
01.1987 - 11.1992
Skills
Interpreting orders
Secure storage of medications
Answering customer questions
Processing payments
Customer care standards
Till counting
Software
Timeline
Pharmacy Clerk - Joubert Pharmacy
08.2021 - Current
Automotive Service Advisor - Mc Gee Ford
05.2012 - 07.2019
Manager - HvN Embroidery
02.2006 - 04.2012
Lydenburg High School - Matrix,
01.1987 - 11.1992