Summary
Overview
Work History
Education
Skills
Timeline
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Lyndell Swanepoel

HR - Fleet Management - Debtors & Creditors
Boksburg,GP

Summary

Proven HR Administrator at Advance Warehouse Services, adept in workforce planning and dispute mediation, enhanced HR policies, and streamlined onboarding, achieving significant improvements in staff satisfaction and operational efficiency. Skilled in employment law and internal communications, I drive results through strategic HR initiatives and effective team leadership.

Overview

25
25
years of professional experience

Work History

HR Administrator

Advance Warehouse Services
10.2016 - 07.2024
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Oversaw hiring, staffing, and labor law compliance.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Handling of pay queries concerning overtime and days.
  • Disciplinary procedures for abcentism and other offences.

Senior Fleet Manager

Advance Warehouse Services
10.2016 - 07.2024
  • Developed strong relationships with vendors to negotiate better pricing on vehicle parts, fuel, and other essential services.
  • Conducted regular audits of fleet assets to verify inventory accuracy and monitor asset condition over time, aiding in informed decision-making around fleet composition adjustments or replacements when necessary.
  • Enhanced driver training programs by incorporating real-world scenarios and advanced driving techniques, leading to improved safety records.
  • Optimized route planning for improved fuel efficiency and reduced overall transportation costs.
  • Streamlined procurement processes, resulting in faster delivery of new vehicles and equipment necessary for daily operations.
  • Reduced downtime for vehicles by establishing a proactive maintenance schedule and addressing potential issues before they escalated.
  • Provided ongoing support to drivers through effective communication channels, addressing concerns or questions promptly while fostering a positive work environment.
  • Ensured compliance with all federal, state, and local regulations relating to commercial vehicle operation and maintenance requirements.
  • Enhanced safety standards across the fleet by conducting regular training sessions for drivers and ensuring adherence to industry regulations.
  • Managed a team of mechanics to ensure timely repairs and minimize disruptions to daily operations.
  • Identified opportunities for cost savings through careful analysis of fleet data, making strategic decisions on vehicle replacement or refurbishment.
  • Improved fleet efficiency by implementing cost-effective maintenance strategies and streamlining vehicle usage.
  • Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Completed projects by effectively delegating tasks and overseeing employee performance.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Created documents by reviewing data to recommended courses of action for senior decision-making processes.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Managed employee scheduling, payroll and data collection to maximize project outcomes.
  • Documented equipment transfers and sales details for accurate record keeping.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Introduced incentivization programs to increase employee performances.
  • Maintained accurate driver information for delivery scheduling.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Developed and maintained knowledgeable and productive team of employees.
  • Integrated warehouse operations with existing and new business processes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Conducted research to address shipping errors and packaging mistakes.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created and enforced detailed organization processes to increase quality and service standards.

Intake Officer

Advance Warehouse
10.2016 - 07.2024
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Managed a high volume of cases, prioritizing workload for optimal efficiency.
  • Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
  • Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
  • Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
  • Collaborated with colleagues to develop best practices for managing challenging client situations.
  • Streamlined client intake process by implementing an efficient case management system.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
  • Enhanced staff training materials, increasing proficiency in handling complex intake scenarios.
  • Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
  • Ensured compliance with relevant regulations by meticulously reviewing documentation for accuracy and completeness before submission.
  • Coordinated with multiple departments to ensure seamless client onboarding experience.
  • Supported departmental initiatives aimed at improving overall client experience from initial contact through service delivery.
  • Maintained detailed records of all client interactions in a secure database system.
  • Improved customer satisfaction with timely and professional responses to inquiries.
  • Mentored new hires, sharing insights gained from years of experience and contributing to their successful integration into the team.
  • Assisted clients with completing required paperwork, simplifying the application process for them.
  • Conducted thorough assessments of client needs and made appropriate service recommendations.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Answered phone and provided assistance to callers under supervision of watch officer.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Prepared reports to document incidents and violations.

Invoice Clerk

Advance Warehouse Services
10.2016 - 07.2024
  • Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
  • Collaborated with the sales department to ensure proper invoicing for newly acquired clients and service upgrades.
  • Ensured compliance with company policies by diligently monitoring discounts, late fees, and other adjustments applied to client accounts within the invoicing system.
  • Reduced errors in billing statements by conducting regular audits of client accounts and meticulously verifying all charges.
  • Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
  • Increased departmental efficiency through the adoption of an electronic invoice submission system that reduced manual input errors and decreased processing times.
  • Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
  • Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
  • Streamlined the invoicing process through developing templates that improved consistency, accuracy, and efficiency across all documentation.
  • Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
  • Supported cash flow management by diligently monitoring account balances and escalating overdue payments to collections as needed.
  • Implemented a new tracking system that increased visibility into invoice aging trends, allowing for more proactive collections efforts from the finance team.
  • Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
  • Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
  • Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
  • Assisted in the development of internal controls relating to the invoicing process that resulted in improved accuracy, transparency, and accountability across the organization.
  • Executed billing tasks and recorded information in company databases.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed invoicing and payment processing operations.
  • Suggested process improvements to invoice procedures to streamline workflow.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Investigated and resolved invoicing discrepancies to maintain good vendor relations.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Developed and maintained relationships with vendors to get prompt payments.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Compiled and submitted weekly and monthly reports to management for review.
  • Handled accounts payable activities to facilitate accurate payment of bills and expenses.
  • Processed invoices and payments in line with company policies and procedures.
  • Liaised with accounting team for seamless workflow.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Collaborated with customers to resolve disputes.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Created improved filing system to maintain secure client data.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated monthly billing and posting reports for management review.
  • Reconciled accounts receivable to general ledger.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Monitored outstanding invoices and performed collections duties.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Used data entry skills to accurately document and input statements.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Maintained accurate records of customer payments.

Debt Collector/Creditor's Clerk

Caxton Newspaper
12.1999 - 12.2003
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
  • Acted as a liaison between clients and the legal department, ensuring proper communication and timely resolution of escalated accounts.
  • Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Documented customer payment interactions and account statuses for future reference.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Generated and distributed monthly customer statements.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Established relationships with customers to encourage payment of delinquent accounts.

Education

High School Diploma -

Benoni College
Benoni
04.2001 -

High School Diploma -

Hoërskool Oosterlig
Boksburg, South Africa
04.2001 -

Skills

    Succession Planning

    Staff Scheduling

    Recruitment and selection

    Employment law knowledge

    Internal Communications

    Payroll Processing

    Onboarding and Orientation

    Health and Safety Regulations

    Workforce Planning

    Dispute Mediation

    HR policies development

    Human Resources Information Systems

Timeline

HR Administrator

Advance Warehouse Services
10.2016 - 07.2024

Senior Fleet Manager

Advance Warehouse Services
10.2016 - 07.2024

Intake Officer

Advance Warehouse
10.2016 - 07.2024

Invoice Clerk

Advance Warehouse Services
10.2016 - 07.2024

High School Diploma -

Benoni College
04.2001 -

High School Diploma -

Hoërskool Oosterlig
04.2001 -

Debt Collector/Creditor's Clerk

Caxton Newspaper
12.1999 - 12.2003

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Lyndell SwanepoelHR - Fleet Management - Debtors & Creditors