Lyndal Roberts
East London
Summary
Quality Manager with a proven track record in managing supplier non-conformance and executing corrective actions to reduce risks. Expertise in operational efficiency, strategic problem-solving, and resource management. Extensive experience in quality management, risk assessment, and project management, focusing on continuous improvement and customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Quality Manager| Supplier Claim management
MBSA
East london, South Africa
07.2024 - Current
- Oversee supplier part non-conformance reclaims, ensuring compliance with quality standards and minimising risk.
- Directed containment and corrective action implementation from suppliers, reducing the risk of future non-conformance.
- Facilitated complex problem-solving efforts with suppliers to enhancing operational efficiency, and streamlining processes.
- Managed contracts to ensure compliance and effective execution.
- Managed departmental headcount, travel, investment, and overhead costs effectively.
- Collaborated with global partners to lead campaign management initiatives.
- Support with supplier caused campaigns
Manager | Technical Maintenance
MBSA
East London, South Africa
05.2023 - 06.2024
- Development and implementation of contractor and risk management best practices across Mercedes-Benz AG's compact and large car plants in Germany, i.e., Sindelfingen, Bremen, Rastatt, Kecskemét, Tuscaloosa (USA), BBAC (China), and East London (South Africa).
- Operational Technology Security Officer responsible for plant shop floor cybersecurity.
- Implementation of maintenance ERP systems, i.e. SAP iPro, iPortal.
- Created technical documentation for processes and systems.
- Management of TSS Call Centre for breakdown management.
- Establishing global asset care best practices.
- Managed the TSS Call Centre to streamline breakdown management processes.
- Monitored staff performance and developed improvement plans.
Reliability Engineer
MBSA
East London, South Africa
09.2017 - 04.2023
- Managed maintenance work planning and contractor oversight, ensuring compliance with project specifications and regulatory standards.
- Executed root cause analysis leading to targeted improvement projects.
- Coordinated planning and scheduling of maintenance activities for optimal resource allocation.
- Tracked key performance indicators, providing comprehensive reports that informed strategic decisions.
- Led criticality analysis efforts, providing detailed updates to executive management.
- Directed problem-solving forums to resolve complex issues, facilitating collaborative solutions among cross-functional teams.
Graduate Intern
MBSA
East London, South Africa
08.2015 - 08.2016
- Developed and evaluated maintenance strategies using FMECA process to enhance equipment reliability and safety.
- Resolved equipment failures by analysing root causes and implementing corrective actions to minimise downtime.
- Managed equipment spare parts to ensure availability and reliability.
- Development and management of Asset care management strategy
Education
Higher National Diploma - Operations Management
Production management Institute
East London, EC2026
Higher National Diploma - Mechanical Engineering
Walter Sisulu University
East London, EC2015
Skills
- Quality management
- Supplier quality assurance
- Quality assurance commitment
- Risk assessment
- Project management
- Root cause analysis techniques
- Continuous improvement focus
- Customer satisfaction
- Staff development plans
Languages
English
Proficient
C2
Xhosa
Proficient
C2
Afrikaans
Upper Intermediate
B2
Certification
- Women in Leadership Alumni
- Present with Power
- Leadership Competence Alumni
- Asset Care development
- First Aid Level 1
- VDA & FMEA Basic
References
- Dirk Fuhrmanneck
Quality Divisional Manager MBSA
+27 680 453149
dirk.fuhrmanneck@mercedes-benz.com
- Dylan Van Heerden
CEO Renew Energy
+27 68 533 6464
Timeline
Quality Manager| Supplier Claim management
MBSA
07.2024 - Current
Manager | Technical Maintenance
MBSA
05.2023 - 06.2024
Reliability Engineer
MBSA
09.2017 - 04.2023
Graduate Intern
MBSA
08.2015 - 08.2016
Higher National Diploma - Operations Management
Production management Institute
Higher National Diploma - Mechanical Engineering
Walter Sisulu University