LYNDA JAROS
Johannesburg
Summary
Senior business analysis leader and solutions architect with over 20 years of experience in digital transformation and regulatory change programs across South Africa, the UK, and Africa. Expertise includes leading business analysis capabilities in 10 African markets and designing enterprise digital banking solutions. CBAP-certified professional recognized for building high-performing teams and delivering scalable, customer-centric solutions that align technology investments with business objectives.
Overview
25
25
years of professional experience
Work History
Consultant Senior Business Analyst
NEDBANK
01.2025 - 05.2025
- Delivered business analysis and solution design services within Consumer and Retail Banking Collections & Recoveries.
- Led requirements and solution design for the replacement of the legacy Debt Manager platform.
- Owned requirements throughout the full SDLC lifecycle.
- Supported successful decommissioning of the legacy platform.
- Worked closely with business, development, testing and operational teams to ensure successful delivery.
Lead Business Analyst
ABSA AFRICA REGIONAL OPERATIONS
12.2019 - 06.2024
- Led the Business Analysis practice across 10 African markets and 9 countries.
- Established regional Business Analysis governance frameworks, standards and delivery methodologies.
- Led and mentored a team of _____ Business Analysts across multiple markets.
- Managed resource planning, capability development and quality assurance.
- Provided analysis leadership across Digital Wallet, Agency Banking, QR Payments and National Switch programmes.
- Supported enterprise transformation initiatives impacting customers across Africa.
- Contributed to Absa's award-winning Digital Wallet solution recognised in 2021.
Solutions Architect – Digital
ABSA
02.2017 - 12.2019
- Designed enterprise architecture for Pan-African Internet Banking, Mobile Banking and USSD platforms.
- Designed end-to-end digital banking architecture supporting multiple African markets.
- Defined system integrations, data flows and security requirements.
- Supported migration from UK infrastructure to South African platforms.
- Produced solution designs focused on scalability, resilience and performance.
Senior Consultant & Team Lead
OVATIONS
08.2010 - 03.2016
- Provided enterprise business analysis consulting services to major South African financial institutions including Nedbank, Standard Bank, Investec and Reichmans Capital.
- Delivered analysis and solution design across multiple banking transformation programmes.
- Led stakeholder engagement and requirements management initiatives.
- Mentored junior and intermediate analysts.
- Supported strategic transformation initiatives in Retail and Corporate Banking.
Business Analyst Consultant
FREETHINKING
09.2009 - 07.2010
- Delivered KYC and compliance transformation initiatives for Standard Bank.
- Designed solutions supporting FICA, AML and Enhanced Due Diligence requirements.
Project Manager
CONTRACTOR
, United Kingdom
04.2000 - 04.2008
- Project management, product management and consulting roles across the United Kingdom technology, healthcare and public sector sectors including InHealth Group, EDS, NEC Europe and UK Government programmes.
Education
Certified Business Analysis Professional (CBAP®)
Where did you do this?????
01-2021
BSc (Hons) - Business Information Technology
Bournemouth University
01-2000
Skills
- Business Analysis Leadership
- Digital Transformation
- Enterprise Change
- Solution Architecture
- Digital Banking
- Payments
- Collections & Recoveries
- Compliance
- Requirements Engineering
- Process Optimisation
- Stakeholder Management
- Agile & Waterfall Delivery
Professional Highlights
- 20+ years' experience in Business Analysis, Solution Architecture and Programme Delivery
- Led Business Analysis capability across 10 African markets and 9 countries
- Established regional Business Analysis governance frameworks and quality standards
- Contributed to Absa's award-winning Digital Wallet initiative (Best Digital Wallet of the Year – 2021)
- Led and mentored a team of _____ Business Analysts across multiple countries
- Supported enterprise transformation programmes with budgets of R_____ to R_____
- Extensive experience across Digital Banking, Payments, Compliance, Collections & Recoveries and Customer Onboarding
Systems
Jira | Confluence | ARIS | Visio | BPMN | UML | MS Office Suite | Enterprise Architecture Frameworks | Requirements Management | Process Modelling | CRM Platforms | CMS Platforms
Personal Information
ID Number: xxxxxx
Date of birth: xxxxx
Nationality: South African/British (dual citizenship)
Timeline
Consultant Senior Business Analyst
NEDBANK
01.2025 - 05.2025
Lead Business Analyst
ABSA AFRICA REGIONAL OPERATIONS
12.2019 - 06.2024
Solutions Architect – Digital
ABSA
02.2017 - 12.2019
Senior Consultant & Team Lead
OVATIONS
08.2010 - 03.2016
Business Analyst Consultant
FREETHINKING
09.2009 - 07.2010
Project Manager
CONTRACTOR
04.2000 - 04.2008
Certified Business Analysis Professional (CBAP®)
Where did you do this?????
BSc (Hons) - Business Information Technology
Bournemouth University