Summary
Overview
Work History
Education
Skills
Websites
Timeline
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LYN CHIWESHE

Johannesburg

Summary

An accomplished and seasoned Business analyst with over 10 years of delivering value to customers with a specialty in Information Technology and Investments Banking. I am responsible for understanding customer needs, prioritizing features, and working closely with cross- functional teams to ensure successful product delivery. I have a deep understanding of the product development lifecycle and agile methodologies, which allows me to effectively collaborate with stakeholders and drive product strategy. I excel at translating complex technical concepts into clear and concise requirements, ensuring that the development team has a solid understanding of the product vision. I am also adept at managing expectations and maintaining regular communication with stakeholders throughout the development process. I thrive in dynamic and fast-paced environments, where I can adapt quickly to changing priorities and make informed decisions to keep the product on track. I am highly organized, detail-oriented, and proficient in prioritizing and managing multiple projects simultaneously.

Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into technical requirements. Collaborative team player focused on achieving results and adapting to changing project dynamics.

Overview

21
21
years of professional experience

Work History

SENIOR BUSINESS ANALYST

MOMENTUM INVESTMENTS
04.2018 - Current
  • Lead discovery workshops, brainstorming, and prioritization sessions to help define problem statements
  • Gather high-level requirements, decompose these into user stories and prioritise them for solution design with the developers, facilitate design walkthroughs and refinement sessions
  • Work closely with stakeholders to elicit, document, organize and prioritise functional requirements for developing product features
  • Collaborate with the QA team to provide test cases and guidance where required to ensure compliance with user requirements
  • Lead design review sessions with UX/UI designers, architects and developers to identify and outline detailed acceptance criteria
  • Collaborate with solution architects to help document API specifications, confirm all UI and tech designs align to scope.
  • Document, organise and maintain product artefacts including requirements, user story maps, user journey maps, workflows, process diagrams, traceability matrix, decision registers, and impact assessments
  • Facilitate decisions and approvals where needed, to navigate blockers and explore alternative options for design
  • Assist with requirements mapping to determine the suitability of integration components from other business units where reuse is required
  • Participate in the assessment and continual improvement of existing business practices

TECHNICAL BUSINESS ANALYST

SILICA TECHNOLOGIES
08.2013 - 03.2018
  • Translated business requirements into technical specifications by creating functional and non-functional system design documents, data flow diagrams, use cases, and wireframes
  • Reviewed, analysed, evaluated and documented business systems and user needs
  • Documented the API in a Technical Requirements document and JSON Swagger interface specification
  • Walked the development team through the requirements
  • Interfaced with the Software Quality Assurance team to sign off on the test plan and test cases of the API
  • Developed user guides and provided user training
  • Process modelling and improvement
  • Performed change management for ad-hoc requests from business and project releases
  • Collaborated with the testing team to develop test plans, test cases, and test scripts to validate system functionality
  • Assisted with system implementation activities, including coordinating with development teams, conducting user training sessions, and supporting users during the transition period

JUNIOR BUSINESS ANALYST

RESERVE BANK OF ZIMBABWE
08.2010 - 12.2012
  • Collaborated with stakeholders, including clients and internal teams, to understand their business needs and gather requirements
  • Analyzed data to identify trends, patterns, and insights that were used to drive business decisions.
  • Documented existing business processes and workflows, including inputs, outputs, and dependencies
  • Created clear and concise requirement documents that capture the needs and expectations of stakeholders.
  • Analyzed existing systems and processes to identify gaps and inefficiencies, and propose solutions to enhance productivity
  • Ensured high quality and accuracy was maintained through to software release
  • Provided feedback to the development team and ensured the work was carried out in accordance with the requirements
  • Provided estimates and feedback to the Software Development Manager for project scheduling purposes.
  • Supported project managers in coordinating project activities, tracking milestones, and ensuring timely delivery of project deliverables.
  • Maintained and updated project documentation, including requirements, specifications, and user manuals
  • Stay updated with industry trends, best practices, and emerging technologies relevant to business analysis

SYSTEMS SUPPORT ANALYST

RESERVE BANK OF ZIMBABWE
06.2007 - 05.2010
  • Identified and resolved user queries, technical issues, including system errors, application bugs, hardware malfunctions, and network connectivity problems logged via Service desk
  • Managed and prioritized technical support tickets or incidents in a help desk or ticketing system.
  • Provided step-by-step instructions, guidance, and troubleshooting advice to help users resolve their issues
  • Ensured timely resolution of issues and providing regular updates to end-users regarding the status of their requests.
  • Performed routine maintenance tasks such as system updates, patches, and upgrades to ensure the stability, security, and optimal performance of computer systems and software applications.
  • End user support for all users within the company for all systems in use within the Accounting, Finance and HR Departments
  • Technical research on new products and technology in use within the company
  • Assisted in implementing and maintaining security measures such as antivirus software, firewalls, and data backup systems.
  • Monitored security breaches, investigated incidents, and recommended security enhancements.

GRADUATE TRAINEE

RESERVE BANK OF ZIMBABWE
01.2005 - 02.2006
  • Prepared and executed ad hoc SQL queries on Oracle databases to satisfy requests from customers
  • Service desk user support including support, investigation and fault administration assistance to users on banking applications
  • Investigated, analysed and resolved user support issues.
  • Operational support at all levels of applications in the production environment
  • After hours standby for end user banking systems
  • Prepared and presented training sessions for end users

Education

Honours Degree - Business Management and Information Technology

Catholic University in Zimbabwe

SAP Certified Technology Professional - Security SAP Netweaver 7.0

SAP

Professional Scrum Product Owner I -

Scrum.org

Business Systems Analysis

University of Cape Town

Skills

  • Time management
  • Organizational skills
  • Multitasking
  • Strong emotional intelligence
  • Problem-solving skills
  • Attention to detail
  • Negotiation skills
  • Assertiveness
  • Flexibility
  • Requirements gathering
  • Agile methodology
  • Stakeholder management
  • User acceptance testing
  • Business process mapping
  • Gap analysis
  • Process optimization

Timeline

SENIOR BUSINESS ANALYST

MOMENTUM INVESTMENTS
04.2018 - Current

TECHNICAL BUSINESS ANALYST

SILICA TECHNOLOGIES
08.2013 - 03.2018

JUNIOR BUSINESS ANALYST

RESERVE BANK OF ZIMBABWE
08.2010 - 12.2012

SYSTEMS SUPPORT ANALYST

RESERVE BANK OF ZIMBABWE
06.2007 - 05.2010

GRADUATE TRAINEE

RESERVE BANK OF ZIMBABWE
01.2005 - 02.2006

SAP Certified Technology Professional - Security SAP Netweaver 7.0

SAP

Honours Degree - Business Management and Information Technology

Catholic University in Zimbabwe

Professional Scrum Product Owner I -

Scrum.org

Business Systems Analysis

University of Cape Town
LYN CHIWESHE