Lyle Oliver

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
• Deliver a seamless and personalized service that exceeds customer expectations
• Assist in fraud prevention and detection
• Compliance with financial recons and the various verification procedures
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Support our customers via our online chat / email and phone

Reference:

Aimee Walker

Contact: 072 469 8212

• Provide a professional and effective customer experience to the clients by addressing their queries and assisting in facilitating and managing queries and concerns via webchat and telephone
• Contribute individually as a member of a team to ensure service levels meet the agreed client and internal standards.
• Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity.
• Deliver a quality service to all customers to ensure customer and client satisfaction
• Achieve and deliver effective level of personal work, activities and high level of performance to meet individually set objectives of knowledge and experience.
• Work towards individual and team targets
• Track orders and assist customer in placing orders
• Assist customers in finding suitable deals based on their needs and compiling a needs analysis.

Reference:

Mark Spaas - Team leader

Contact number: 072 408 5786

• Responsible for running laundry departments; day to day operations and also to deliver an excellent experience to contractors (Paarden Eiland Harbor), collecting and delivering laundry while managing stock, ordering and supplier relationships.
• Ensure to keep up with employee training, performance evaluations, scheduling and supervising the personnel within the department.
• Direct laundry and uniform personnel to ensure consistent supply of clean, neat and quality linens/uniforms/freezer-suits.
• Perform laundry activities according to health standards department.

• Ensuring your work area is clean and tidy.
• Customer facing service, assisting customers with their Returns on a daily basis, maintaining the turnaround times.
• Place stock in designated areas for ongoing projects.
• Ensure that all the documents related to the products unwanted by the customers are in order.
• Inspect the products received from the clients and see if they match the data written in the return papers and make sure that all these products are properly stored.
• Check if the products returned can be resold and prepare them for put-away back into stock into a new location.
• In some cases, pack the products and send them to the supplier or back to the customer.
• Carefully check all the papers and receipts and make sure that all the data are correct and correspond to the real products.
• Solve all the issues related to the discrepancies between the documents and the stored stock.
• Working on inventory control / warehouse management system.

References

Mornè Baatjies – Manager

063 649 9430

Tatum November – Manager

062 703 8540

• Loading requisitions.
• Request for new stock codes.
• Preparing requisitions for quotation committee.
• Create purchase orders.
• Requesting bank details of suppliers.
• General Administrative duties in SCM section including filing of various documents pertaining to Procuring Tenders and purchasing, answering telephones, take messages and assisting with efficient running of the office. Capture data on various databases.
• Responsible for quarterly disposal, IFS and AFS.
• Liaise with the service provider, SCM and Finance Department with relevant documentation.

Reference:

Collin Frank – Finance; Deputy Director

Contact: 021 404 3248

Natasha Frazer – Supply Chain Management; Manager

021 404 2338 / Cell – 082 9978227