Lydia Mari Keys
General Manager
Brentwood Park, Benoni
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation to any team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
2
2
Languages
Work History
General Manager
Attooh! Zenith
07.2022 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove successful execution of numerous large-scale projects while closely managing constraints associated with these activities.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients, advisers, and partners to ensure long-term success and loyalty.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
Head of Operations
Attooh! Zenith
03.2019 - 06.2022
- Improved overall productivity with an introduction of innovative process improvement initiatives.
- Continuous improvement projects, resulting in enhanced business performance.
- Managed crisis situations effectively by developing response plans in advance.
- Oversaw supply chain management, ensuring timely delivery of services to advisers and clients.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Built high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Operations Manager
Attooh! Zenith
05.2018 - 03.2019
- Enhanced adviser satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed contingency plans to ensure business continuity during unforeseen disruptions.
- Ensured optimal functionality of staff and infrastructure at all times.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Oversaw operational functions and admin team management.
- Onboarding of Financial Advisers.
- Training of Financial Advisers.
- Training of Administrators.
- Reporting to senior management where needed.
Associated Business Consultant
DCS Sandton
06.2013 - 04.2018
- Admitted all new business and serviced cases from advisers.
- Tracked business daily and ensured advisers were informed.
- Handled escalations and resolved matters with senior management.
- Conducted daily meetings with advisers and tracked pipeline business.
- Worked closely with Mr A Perlov and the submission and processing of his client files and information.
- Monthly tracking of pipeline business and reporting to senior management
Office Administrator
Andre Tyres & Exhaust
12.2008 - 12.2011
- Managed office operations and administrative tasks efficiently.
- Coordinated communication between departments and external stakeholders.
- Handled payroll, invoicing, and financial record-keeping.
- Monthly stock-take
- Daily invoicing and balancing of account / till
- Management of floor staff
Education
No Degree - Matric (NSC)
Belfast Academy
Belfast, South Africa 04.2001 -
Skills
Relationship Building
Business Administration
Vendor Sourcing
Staff Supervision
Operations Oversight
Quality Management
Business Development
Customer Relationship Management
Project Management
Facility Management
Project Planning
Data review
Motivation
Staff Training and Development
Relationship Building
Workflow Planning
Timeline
General Manager
Attooh! Zenith
07.2022 - Current
Head of Operations
Attooh! Zenith
03.2019 - 06.2022
Operations Manager
Attooh! Zenith
05.2018 - 03.2019
Associated Business Consultant
DCS Sandton
06.2013 - 04.2018
Office Administrator
Andre Tyres & Exhaust
12.2008 - 12.2011
No Degree - Matric (NSC)
Belfast Academy
04.2001 -