Lydia Mari Keys
General Manager
Brentwood Park, Benoni
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation to any team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
2
2
Languages
Work History
General Manager
Attooh! Zenith
07.2022 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove successful execution of numerous large-scale projects while closely managing constraints associated with these activities.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients, advisers, and partners to ensure long-term success and loyalty.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
Head of Operations
Attooh! Zenith
03.2019 - 06.2022
- Improved overall productivity with an introduction of innovative process improvement initiatives.
- Continuous improvement projects, resulting in enhanced business performance.
- Managed crisis situations effectively by developing response plans in advance.
- Oversaw supply chain management, ensuring timely delivery of services to advisers and clients.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Built high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Operations Manager
Attooh! Zenith
05.2018 - 03.2019
- Enhanced adviser satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed contingency plans to ensure business continuity during unforeseen disruptions.
- Ensured optimal functionality of staff and infrastructure at all times.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Oversaw operational functions and admin team management.
- Onboarding of Financial Advisers.
- Training of Financial Advisers.
- Training of Administrators.
- Reporting to senior management where needed.
Associated Business Consultant
DCS Sandton
06.2013 - 04.2018
- Admitted all new business and serviced cases from advisers.
- Tracked business daily and ensured advisers were informed.
- Handled escalations and resolved matters with senior management.
- Conducted daily meetings with advisers and tracked pipeline business.
- Worked closely with Mr A Perlov and the submission and processing of his client files and information.
- Monthly tracking of pipeline business and reporting to senior management
Office Administrator
Andre Tyres & Exhaust
12.2008 - 12.2011
- Managed office operations and administrative tasks efficiently.
- Coordinated communication between departments and external stakeholders.
- Handled payroll, invoicing, and financial record-keeping.
- Monthly stock-take
- Daily invoicing and balancing of account / till
- Management of floor staff
Education
No Degree - Matric (NSC)
Belfast Academy
Belfast, South Africa 04.2001 -
Skills
Relationship Building
undefinedTimeline
General Manager
Attooh! Zenith
07.2022 - Current
Head of Operations
Attooh! Zenith
03.2019 - 06.2022
Operations Manager
Attooh! Zenith
05.2018 - 03.2019
Associated Business Consultant
DCS Sandton
06.2013 - 04.2018
Office Administrator
Andre Tyres & Exhaust
12.2008 - 12.2011
No Degree - Matric (NSC)
Belfast Academy
04.2001 -
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