Lydia Khuthadzo Mabatha
Dental And Medical Administrator
Johannesburg
Summary
Reliable Dental Assistant with 4 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with -hand procedures, setting up exam rooms, taking dental radiographs, and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
8
8
Languages
Work History
Dental Administrative Assistant
Dento Care Clinix
Pretoria
07.2019 - 12.2023
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Contributed to welcoming environment for all patients through friendly interactions and prompt assistance at front desk.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Collaborated with office team to achieve revenue goals by actively promoting dental services and treatments available within practice offerings during patient interactions.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
Administrative Clerk
The Foschini Group
Capetown
11.2014 - 06.2019
- Organized company events such as holiday parties and team-building activities which fostered camaraderie among coworkers.
- Provided exceptional support during periods of high workload by staying late or arriving early when necessary, demonstrating a commitment to team success.
- Enhanced team productivity by providing exceptional administrative support to staff members, including calendar management and meeting organization.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues in a professional manner.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining sensitivity to confidential matters.
- Assisted in the onboarding process for new hires, ensuring a smooth transition into their roles within the company.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Education
Diploma in Marketing - Marketing Management And Research
VHEMBE TECHNIVEN COLLEGE
Venda, South Africa 01.2024 - 07.2025
High School Diploma -
TSIBA EDUCATION
Capetown, South Africa 01.2013 - 02.2014
Skills
Equipment Sterilization
undefinedAccomplishments
- Negotiated with suppliers and ordered inventories and supplies in bulk, saving office.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Introduced online new patient forms, streamlining intake process.
Timeline
Diploma in Marketing - Marketing Management And Research
VHEMBE TECHNIVEN COLLEGE
01.2024 - 07.2025
Dental Administrative Assistant
Dento Care Clinix
07.2019 - 12.2023
Administrative Clerk
The Foschini Group
11.2014 - 06.2019
High School Diploma -
TSIBA EDUCATION
01.2013 - 02.2014
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